Piglet's Pantry Reviews 

996
TrustScore 4 uit 5

3,8

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Beoordeeld met 5 van de 5 sterren

We recently had an afternoon tea for four delivered from yourselves, and I wanted to say THANK YOU!  It was absolutely delicious, the quantity was amazing, and we loved every mouthful, it arrived perf... Toon meer

Beoordeeld met 1 van de 5 sterren

What can I say except that they failed to meet any expectations… delivery booked and paid for to be delivered .. one email with receipt nothing else .. tried to call several times no answer , no email... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Delicious afternoon tea for 4! We enjoyed the mix of savoury and sweet dishes. The sausage rolls were huge and full of flavour. The quiches had a light and delicate flavour. The best cake was the carr... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Got an afternoon tea box via a buy a gift voucher. Could not use the voucher via the website so I emailed and was responded to within a couple of days and arranged delivery for my chosen day (extra... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Bakkerij
  2. Cateringeten en -drank leverancier
  3. Voedselfabrikant
  4. Groothandelsbakkerij

Geschreven door het bedrijf

Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

996 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,8

Alle reviews

(996)

141 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Superb Classic Tea

This was a wonderful tea, which just kept on giving. Well packaged, and full of wonderful savoury and sweet treats, the tea was the best packaged tea we have had. The sausage rolls, both their pastry and pork filling, were very tasty, as well as substantial. The tea lasted us over two meals and we can thoroughly recommend it, either for yourself or as a gift.
The company were easy to contact by phone and were most helpful in getting the tea to us on the date we chose. Thank you.

31 juli 2025
Review zonder uitnodiging
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Antwoord van Piglet's Pantry

Thank you for your lovely feedback! We're so glad you enjoyed the treats and found the service helpful. We appreciate your recommendation and hope to see you again soon!

Beoordeeld met 1 van de 5 sterren

My daughter brought this as a birthday…

My daughter brought this as a birthday gift (lovely thought) but the content for the cost is awful , quality is not brilliant either , waste of money !

31 juli 2025
Review zonder uitnodiging
Logo Piglet's Pantry

Antwoord van Piglet's Pantry

Thank you for your feedback. We're sorry to hear you were disappointed. Our boxes include a carefully selected mix of sweet and savoury treats, but we appreciate your thoughts and will take them into consideration.

Beoordeeld met 5 van de 5 sterren

I was gifted a voucher from my work…

I was gifted a voucher from my work colleagues and have been waiting for the opportunity to use it for afternoon tea for two. I initially had a problem with ordering as the voucher wasn’t working. I phoned Piglets and a lovely lady went through ordering for me - perfect!

We had our afternoon tea today and oh my word it was amazing. I have had them before and also gifted to friends. It arrived on the day it was ordered for and we decided to have it on Saturday (today). I shared it with my son.

He had both the quiches. He in return gave me both his Scotch Eggs (I like the meat and not the egg so he had those!) and I was blown away at how large they were! There is no other Scotch Egg that I have come across yet which compares to the Piglets one.

The Sausage Rolls were huge!!!! I could have eaten half of one but after the Scotch Egg meat I didn’t think I could manage it so gave it to my son. I do intend next time to keep one for myself! Lovely scones with clotted cream and raspberry jam (my son gave me his and I am having it tomorrow as I managed to eat mine!). A lovely cuppa too.

That leaves us the loaf cakes to eat and had to be fair and let him have the Lemon Sponge Cake and Carrot Cake while I have the Victoria Sponge and the other Carrot Cake. Secretly I wanted his Lemon Sponge Cake but it’s not fair to leave him with two of the same flavour cakes. So that will be more tea and some tasty cakes!

The quality of an afternoon tea from Piglet’s Pantry is exceptional. I am now thinking of buying some Scotch Eggs and Sausage Rolls. We have decided that in the future we will be purchasing another afternoon tea and can’t wait. If you haven’t tried them yet I strongly encourage and recommend you do so! Thank you to my colleagues and Piglet’s Pantry for an amazing treat!

Update: I have since ordered 2 boxes of Scotch Eggs and 1 box of Sausage Rolls!

26 juli 2025
Review zonder uitnodiging
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Antwoord van Piglet's Pantry

Thank you so much for your wonderful review! We're thrilled you and your son enjoyed the afternoon tea and appreciate your kind recommendation. We look forward to welcoming you back soon!

Beoordeeld met 5 van de 5 sterren

The service & food all so perfect

The service firstly was so quick and items so well packed
The cakes - the carrot cake, rose cakes and lemon cake were so moist and tasty 😋
The scones were equally so so good
Not much a fan of the sausage rolls and the egg scotch was very good but could have been smaller in size
The quiche was just perfect
Had such a lovely afternoon with the vegetarian option
Would order again for sure 👌

23 juli 2025
Review zonder uitnodiging
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Antwoord van Piglet's Pantry

Thank you for your feedback! We're so happy you enjoyed the cakes, scones, and quiches, and that the service met your expectations. We appreciate your honest thoughts on the sausage rolls and scotch egg and will keep them in mind. Looking forward to serving you again!

Beoordeeld met 5 van de 5 sterren

TOP PICK ME UP

This was sent to me by work colleagues whilst I was recovering from surgery. It was a lovely surprise and I can say the products were absolutely delicious and the selection was vast. I've also purchased one for a lovely friend for her birthday. This is going to be delivered tomorrow and I know she will be over the moon with it.

22 juli 2025
Review zonder uitnodiging
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Antwoord van Piglet's Pantry

Thank you so much for your lovely feedback! We're delighted to hear our selection brightened your recovery and that you enjoyed the products. We hope your friend loves her gift just as much!

Beoordeeld met 1 van de 5 sterren

Items never delivered, poor customer service

I ordered a vegan afternoon tea for two from Piglet's Pantry for my husband's 30th birthday. It was meant to be the main part of his birthday celebration. I followed the company’s advice to book delivery for the day before the event to avoid any issues. Despite this, the delivery never arrived.

DHL, their chosen courier, first told me it would come between 12.50 and 13.50. Hours after this slot had passed I had to call them myself to find out what was going on. They told me the driver was new and not following the correct procedures but assured me the package would still come that day. It never did.

My husband and I missed his entire birthday gathering with friends as we were stuck at home waiting for a package that never arrived. The food was perishable so Piglet’s Pantry’s own website says it should be destroyed if it is not delivered on time. Yet the following day DHL kept telling me the package was still on its way despite me calling them again to explain it was no longer safe to deliver.

This ruined two days of celebrations and left me without the birthday gift I had planned. Piglet's Pantry has so far refused to offer both a refund and a replacement which is the bare minimum I would expect for such a poor experience. Simply refunding me for something I never received does not make up for the upset and stress this situation caused.

Unfortunately I cannot recommend this company based on this experience.

Despite piglets pantry’s condescending response to this review they have done nothing to rectify the situation or make up for the stress caused by using their company still. Clearly have no care for their relationship with customers

18 juli 2025
Review zonder uitnodiging
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Antwoord van Piglet's Pantry

We're really sorry to hear about your experience and completely understand how disappointing this must have been, especially for such an important occasion. We do feedback all reviews and incidents to DHL to better our partnership with them.

As outlined in our terms and conditions, we are only able to offer either a refund or a replacement, but unfortunately not both. As you requested a refund, this has now been processed.

We do appreciate you taking the time to get in touch and will continue working closely with our courier partners to help prevent situations like this in the future.

Beoordeeld met 5 van de 5 sterren

Have I been scammed? Absolutely Not!

Not happy, bought a coupon £22.50 for an afternoon tea for my wife's birthday, went to use the code - "code has expired". Tried to "chat" with them, can't connect hence this review.
Edit
Very happy now, spoke to a very nice person at Piglets Pantry - she explained there was an issue and she sorted it out instantly

16 juli 2025
Review zonder uitnodiging
Logo Piglet's Pantry

Antwoord van Piglet's Pantry

We’re sorry to hear you’ve had trouble using your coupon. We want to reassure you that this definitely isn’t a scam! Please give us a call on 01903 215054, and we’ll be happy to help sort this out for you.

Beoordeeld met 2 van de 5 sterren

Order arrived late

Ordered so it was due to arrive the day before I needed it as instructed on the website. It arrived a day late warm and soggy and had to throw it all in the bin. Waited in til 8pm to receive the order on the day it was supposed to arrive and then had to rush about late at night to sort an alternative birthday lunch as received notification at 8pm it wasn’t being delivered. Received a refund but no gesture of goodwill for the inconvenience caused. It’s apparent from other reviews on here that they know they have issues with the courier but still continue to use them.

11 juli 2025
Review zonder uitnodiging
Logo Piglet's Pantry

Antwoord van Piglet's Pantry

Thank you for your feedback, we’re very sorry for the inconvenience caused. As per our policy, we’re can either resend a fresh afternoon tea or issue a refund. We truly regret that your order arrived late and in that condition, and we’re actively working with DHL to improve our delivery service.

Beoordeeld met 1 van de 5 sterren

Absolute rubbish.

Absolute rubbish.
Will not except my card details for delivery, keeps telling me my expiry date is wrong.
It certainly isn't.
Gave up on the end.
Typical red letter crap, enjoy the money that was spent for the afternoon tea.
Rip off merchants.

13 juli 2025
Review zonder uitnodiging
Logo Piglet's Pantry

Antwoord van Piglet's Pantry

We apologise for the issues you have experienced, our IT team are looking into this. We can take your order over the phone, please call us on 01903 215054.

Beoordeeld met 5 van de 5 sterren

Piglet's Pantry have been my must-have…

Piglet's Pantry have been my must-have afternoon tea packages for the last two summers. Their food is delicious, their service is impeccable, and whenever I want to treat myself and my friends/family, Piglet's Pantry is one of the first things I think of :)

26 juni 2025
Review zonder uitnodiging
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Antwoord van Piglet's Pantry

Thank you so much! We're so happy to be your go-to for summer treats and special occasions.

Beoordeeld met 5 van de 5 sterren

5 stars for the service

5 stars for the service, reliability and the joy your products brings to my grandchildren in the UK. I live in Australia so it is an absolute delight for me to still make their birthdays special via the delivery your food. The variety is such that each item is a favourite of at least one member of the family. As they shift around the country-side with some of the children now going to different universities and the parents relocating, your products are now delivered to new locations, just as reliably as they were 8 years ago to one location.

30 juni 2025
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Antwoord van Piglet's Pantry

Thank you for your review! We’re delighted to help keep birthdays special for your family, it means a lot to hear you’ve trusted us all these years.

Beoordeeld met 5 van de 5 sterren

Really friendly and helpful staff lady…

Really friendly and helpful staff lady was able to change the date of delivery of my parcel without any trouble- after my Mum decided to go out on her birthday !!

30 juni 2025
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Antwoord van Piglet's Pantry

Thank you for your lovely review! Glad we could help and hope your mum had a lovely birthday!

Beoordeeld met 5 van de 5 sterren

Great communication & service

Great communication & service. All the food was fresh & tasty. We will definitely be ordering again.

27 juni 2025
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Antwoord van Piglet's Pantry

Thank you for your 5 star review! We're delighted you enjoyed everything and we look forward to your next order!

Beoordeeld met 5 van de 5 sterren

Excellent food and so much of it

Excellent food and so much of it, did us two days! With an added advantage of both being able to have a drink and enjoy in the sunshine

30 juni 2025
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Antwoord van Piglet's Pantry

Thank you for your review! We’re delighted you enjoyed the food, great to hear you could both relax with a drink in the sunshine too!

Beoordeeld met 4 van de 5 sterren

A lovely easy treat

Everything was lovely on the whole. The quiches were all nice but all tasted quite similar. The cakes, in general were a little bit dry except the carrot cake but all were tasty. As a family we usually suffer with indigestion after pastry but not this time.

30 juni 2025
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Antwoord van Piglet's Pantry

Thank you for your feedback. We’re glad you enjoyed everything overall. We’ll pass your comments about the cakes to the team to help us improve!

Beoordeeld met 2 van de 5 sterren

Disappointing quality

Disappointing quality
I loved the presentation box and delivery was good. The vegetarian rolls were lovely. However, the cakes were tasteless, I thought they could be better quality. Despite it being an extremely hot day all food arrive fresh!

30 juni 2025
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Antwoord van Piglet's Pantry

We’re glad you enjoyed the rolls and presentation, and that everything arrived fresh. Sorry to hear the cakes didn’t meet your expectations, we’ll share this with our team to help us improve.

Beoordeeld met 3 van de 5 sterren

You sent me the Wrong voucher number ,

You sent me the Wrong voucher number ,
( it had expired) so by the time Groupon & yourselves sorted it out, I had to wait till the following week to send my VERY LATE SUPPRISE, Birthday 🎂 supprise Afternoon tea .

Food is always good 5☆☆ .

Just your ordering needs to be kept up to date, an not out of date .

30 juni 2025
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Antwoord van Piglet's Pantry

Thank you for your feedback and your kind words about our food! We are aware of the issue with Groupon and we are working with them directly to fix the issue. If anything like this happens again, please call us directly and we’ll fix it straight away.

Beoordeeld met 5 van de 5 sterren

The people that received the tea were…

The people that received the tea were overwhelmed and said how much there was to eat and what a lovely surprise it was

30 juni 2025
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Antwoord van Piglet's Pantry

Thank you for your review. We’re delighted they enjoyed the surprise and all the treats!

Beoordeeld met 5 van de 5 sterren

Fabulous treats!🐷

Another box of delicious goodies from Piglets Pantry has gone down a treat!
Extremely high quality, scrumptious delights. We have tried other afternoon tea gift boxes and they trail behind these for sure.
You won’t be disappointed 😋 🐷

30 juni 2025
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Antwoord van Piglet's Pantry

We’re thrilled you enjoyed your goodies and really appreciate your lovely words. Can’t wait to treat you again!

Beoordeeld met 4 van de 5 sterren

Lovely afternoon tea in the most part

Love that you can get afternoon tea delivered and it was mostly amazing! The sausage rolls and scones were incredible especially! (Scones like no other - beautiful!). The only reason giving 4 stars and not 5 is because the Victoria sponge let it down, not sure what icing was on the top but tasted fake and didn’t leave a nice aftertaste. The cake itself though was nice! Will 100% be ordering more scones in the future!

30 juni 2025
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Antwoord van Piglet's Pantry

Thank you for your feedback! We're thrilled you enjoyed the sausage rolls and especially the scones. We’re sorry to hear the Victoria sponge icing wasn’t to your taste, we’ll share this with our team. Looking forward to sending you more of your favourites soon!

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