Extremely disappointed. My pillow is allegedly sitting in South Australia, it has been there since the 3rd September. The initial purchase was on 21st August. Item arrived in Victoria on the 1st Septe... Toon meer
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Terrible company. Company states 3-8 days shipping. Been waiting 3 weeks and still no delivery. Tracking numbers shows it's being drop shipped from China. Just want my money back at this stage... Toon meer
Bedrijf heeft geantwoord
I was going to order a pillow until I looked closer at the website, it’s obviously dodgy. In the website it shows you some photos of “Australian Chiropractors recommending product” they do not exist i... Toon meer
As a side sleeper, I’ve been using a Tempur body pillow for YEARS … but gave this one at try, because of the shape which is nice, BUT definitely needs MORE filling and to offer in TWO sizes! I... Toon meer
2,0
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22 reviews
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I was going to order a pillow until I…
I was going to order a pillow until I looked closer at the website, it’s obviously dodgy. In the website it shows you some photos of “Australian Chiropractors recommending product” they do not exist in Australia and the shirt on so called Dr S Jennings says she’s a Chiroprestor. Bad fake images
16 september 2026
Review zonder uitnodiging
Extremely disappointed
Extremely disappointed. My pillow is allegedly sitting in South Australia, it has been there since the 3rd September. The initial purchase was on 21st August. Item arrived in Victoria on the 1st September, then transited to Sydney NSW (same state as me) only to be sent to South Australia where it has sat still. The emails from Holly at the company are hardly worth the time taken to write all she is doing is blaming the Delivery People. I will be chasing a refund as I am far from impressed
16 september 2026
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Terrible company
Terrible company. Company states 3-8 days shipping. Been waiting 3 weeks and still no delivery. Tracking numbers shows it's being drop shipped from China. Just want my money back at this stage
My order went through your official website. Was posted from China on 25th August. Order Number 131661
I've also email these details to you with no reply.
14 september 2026
Review zonder uitnodiging
Antwoord van Pilloway
Hi Krichelle
We’re really sorry to hear about your experience. This definitely doesn’t sound like the experience we want anyone to have when ordering from Pilloway.
We’ve tried to locate your order using the details provided in your review, but unfortunately we can’t find any matching order in our system. The shipping timeframe you’ve mentioned also doesn’t appear to align with orders placed through our official website - 5-8 business days.
Unfortunately, we’ve recently become aware of a growing number of fake websites and advertisements impersonating Pilloway and selling counterfeit products. This has understandably caused some confusion for customers who believed they were purchasing directly from us.
Our only official website is www.pilloway.com.au.
Could you please email help@pilloway.com.au with your order confirmation or a screenshot showing the website you purchased from? Our team would be more than happy to check this for you and confirm whether the order was placed with us.
If it turns out you have purchased from one of these impersonating websites, we’re genuinely sorry you’ve been caught up in this. We’re actively working to have these sites identified and removed.
– The Pilloway Team
Still waiting over 3 weeks for my…
Still waiting over 3 weeks for my pillow, absolutely disgusting, dont buy from this company its a scam
23 augustus 2026
Review zonder uitnodiging
Antwoord van Pilloway
Hi Krista
We’re really sorry to hear about your experience. This definitely doesn’t sound like the experience we want anyone to have when ordering from Pilloway.
We’ve tried to locate your order using the details provided in your review, but unfortunately we can’t find any matching order in our system. The shipping timeframe you’ve mentioned also doesn’t appear to align with orders placed through our official website.
We can also see that your review is from Vietnam - Pilloway.com.au does not sell to Vietnam. Can you please confirm if you purchased from Pilloway.com.au
Unfortunately, we’ve recently become aware of a growing number of fake websites and advertisements impersonating Pilloway and selling counterfeit products. This has understandably caused some confusion for customers who believed they were purchasing directly from us.
Our only official website is www.pilloway.com.au.
Could you please email help@pilloway.com.au with your order confirmation or a screenshot showing the website you purchased from? Our team would be more than happy to check this for you and confirm whether the order was placed with us.
If it turns out you have purchased from one of these impersonating websites, we’re genuinely sorry you’ve been caught up in this. We’re actively working to have these sites identified and removed.
– The Pilloway Team
Body pillow arrived
Body pillow arrived, very late. Did not come from Brisbane where company is meant to be. Drop shipped from China. Then label gives a melBourne address. Body pillow is very low quality and has no support at all. Very cheap and looks like it comes of TEMU! Once I complained they ignored my emails until I found a phone number and also messaged. Refused a return label or refund unless I sent the return with proof of receipt for the label etc. then refunded before they even got it back but won’t pay the $20.25 I am out of pocket. Does not do any of what it claims in videos or some of the supposed great reviews. Waste of money. Has been reported to ACCC.
The company has responded below that I could have bought from a replica site claiming to be them. It wasn’t , it was pilloway directly and they have little to no customer service skills. They ignored my request to refund postage and didn’t hear anything from them once they refunded the money for the pillow. DO NOT USE
10 september 2026
Review zonder uitnodiging
Antwoord van Pilloway
Hi Caroline,
We’re sorry to read about your experience and would really like to investigate this further, as a few of the details in your review don’t appear to align with an order placed directly through Pilloway.
Firstly, we’d like to clarify that while Pilloway is a fully Australian-owned business, we do not claim that our products are shipped from Brisbane. We sell worldwide and use international manufacturing and fulfilment facilities to service our customers.
Our primary manufacturing facility is located in China. During periods of high demand, some orders are dispatched directly from our manufacturing facility rather than waiting approximately 40 days for additional inventory to arrive in Australia by sea. Our stated delivery timeframe is 5–8 business days after processing, regardless of the fulfilment route used.
We also take the comments regarding product quality seriously. Genuine Pilloway products are manufactured to our specifications and are supplied in custom Pilloway packaging and Pilloway-branded bags.
We have unfortunately become aware of multiple websites and advertisements impersonating Pilloway and selling products that are not supplied by us. Because of this, we’d really like to confirm that your purchase was made through our official store.
Could you please email help@pilloway.com.au with your order number, the website you purchased from, and a photo of the product and packaging you received? We can then verify the order and investigate everything you’ve raised, including the return postage charge.
If this was an order placed directly with Pilloway, we absolutely want the opportunity to review what happened and make sure it is handled appropriately.
– The Pilloway Team
Pilloway shipped only part of my order
Pilloway shipped only part of my order. They screwed me around and never sent the complete order. Months later after heaps of emails back and forward, still no resolution, so I had to do a dispute through my bank to try to get some of the money back. What a dodgy company!
11 september 2026
Review zonder uitnodiging
Product never arrived. Unable to contact
Unable to contact company. They initially replied and now no contact. Product not received. Tracking shows handed to shipping partner two weeks ago. Definitely not posted from Australia as advertised.
10 september 2026
Review zonder uitnodiging
Antwoord van Pilloway
Hi Courtney,
We’re really sorry to hear about this. We’ve searched our system using the details associated with your review and unfortunately cannot locate any record of your order with Pilloway.
We have recently become aware of a number of fake websites and advertisements impersonating Pilloway, and unfortunately some customers have unknowingly purchased through these sites believing they were ordering from us.
We’d really like to confirm this for you. Please email help@pilloway.com.au with your order confirmation, order number and, most importantly, the website address you purchased from. Our team can check this against our records and confirm whether your purchase was made through the genuine Pilloway store.
Our official website is www.pilloway.com.au.
If you have purchased from an impersonating website, we’re extremely sorry this has happened. We are actively working to identify and report these sites to protect customers from this confusion.
– The Pilloway Team
One star because I had to
One star because I had to. Currently in a dispute with Pilloway, although I'm not sure they know it as they haven't responded to my emails. Webiste says Australia company, in AUD, yet my credit card was charged in US Dollars - so the cost was WAY more than I was expecting. AFTER I'd purchased, I reviewed their website and it says they don't ship outside of Australia...so they let addresses slip through their system, despite knowingly not shipping to that country. I've requested an immediate cancellation and refund of my order....no response from them as yet.
Update 13/09: they dispatched the pillow regardless of my cancellation email. They have since emailed accepting no responsibility. I have lodged a complaint with the ACCC and my NZ Bank.
8 september 2026
Review zonder uitnodiging
Antwoord van Pilloway
Hi Rhian
We’re sorry to hear that you’ve had a disappointing experience with your order.
We would like to clarify the currency shown on our website. Customers purchasing within Australia are shown and charged in AUD. For customers purchasing outside Australia, including New Zealand, our store is set to USD. The currency is displayed on the product page and again throughout checkout before payment is confirmed.
We completely understand that seeing a different amount on your card statement can be frustrating, particularly if the currency was missed during checkout, and we’re sorry this contributed to a poor experience.
Regarding your cancellation request, we’re also sorry that your order had already progressed to dispatch before the cancellation could be processed. Once an order has entered fulfilment and been dispatched, unfortunately we're unable to stop the parcel while it is in transit.
We certainly don’t want you feeling ignored or left without a resolution. Please email help@pilloway.com.au with your order number and our team will review the correspondence and make sure your case is followed through appropriately.
– The Pilloway Team
Hmmm…
As a side sleeper, I’ve been using a Tempur body pillow for YEARS … but gave this one at try, because of the shape which is nice, BUT definitely needs MORE filling and to offer in TWO sizes!
I’m 5’6” and would prefer a longer version.
Advertising is misleading, this ISN’T an Australian product, so my guess is sizing based on smaller, Asian conformations.
⚠️ be prepared for a long delivery - something I’m used to though, living in a remote location Iocation.
…all round okay typical ‘China product, pricey for what it is and cost to make…’ 🥴 not sure how fabric will go in summer though - soft but not natural fibres …
9 augustus 2026
Review zonder uitnodiging
NOTHING BUT A SCAM
Absolute scam of a company. I ordered one of everything off their website & saw the LEGIT reviews on here.
I requested shipping information in which they couldn’t provide - so I then asked for a refund.
They said they’ve processed the refund and it’ll take 3-5 business days to see it in my account, however it’s been over 2 WEEKS & still nothing in my bank account.
Have had to dispute this order with my bank.
Customer service is horrible also, they ignore emails constantly but they don’t give you updates initially on shipping.
They’re not an Australian company, they’re an E-commerce company and ships everything from china.
Everyone needs to report this website to the ACCC!
DO NOT BUY!
REPLY TO PILLOWAY:
Nah I ordered from your website, and Holly from your customer service was the one who I got 2 replies from via your email you just provided.
I eventually got a full refund after harassing your customer service and disputing this business with my bank.
I will not be contacting you again, but I will be assuring I tell all my friends and family not to order from here - save them the money and time.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Pilloway
Hi Georgie,
We’re very concerned to read this review, as we have been unable to find any record of an order under your details in our system. We have also checked our current payment disputes, and your details do not match any open dispute associated with an order placed directly with us.
Unfortunately, there are currently multiple copycat websites and advertisements impersonating Pilloway, and we’re actively working to have these reported and removed. Customers have contacted us believing they purchased from Pilloway when their payment and order were actually made through an unrelated website.
Could you please check your original order confirmation and confirm that you purchased specifically from pilloway.com.au?
Please also email help@pilloway.com.au with your order confirmation, order number, the website you purchased from and any refund confirmation you received. We will investigate this immediately.
If this was genuinely an order placed through our official website, we absolutely want to identify what has happened and resolve it. However, based on the information currently available to us, we cannot find any record of your purchase or dispute with Pilloway, and what you've described does not match our records.
– The Pilloway Team
Scam company
Scam company. Ships from China.. how is this an Aussie brand like please it’s just another drop shipping company. Terrible quality. Really unhappy all round wish I’d googled first.
2 september 2026
Review zonder uitnodiging
Antwoord van Pilloway
Hi Charlotte,
Firstly, we are not a scam company and we’re sorry to hear you weren’t happy with your experience, but we would like to clarify a few points regarding where Pilloway operates and how we fulfil our orders.
Pilloway is an Australian-owned and operated business. Like many online brands, our products are manufactured with our manufacturing partners in China. During periods of demand, we ship orders directly from our international fulfilment network rather than waiting approximately 40 days for inventory to arrive in Australia by sea before then shipping it domestically. This allows customers to receive their orders significantly faster.
In your case, your order was placed on 23 August, dispatched on 24 August and delivered to your door on 1 September - approximately 7 days later.
We certainly don't try to hide how our products are manufactured or fulfilled, and being manufactured overseas doesn't change the fact that Pilloway is an Australian-owned business.
That said, we’re genuinely disappointed to hear that you weren't happy with the quality of your product. If there is an issue with what you received, please contact help@pilloway.com.au with your order number and photos of the product so our team can review it and help find an appropriate resolution.
– The Pilloway Team
0/10 rating, never order from this company
Worst experience with an online order I’ve ever had. Pillow was delayed in being sent by 2 weeks, with no email or contact from the company. When I tried to cancel they said it wasn’t able to be and I’d have to wait. Almost 4 weeks to receive, then to get my money back I had to pay $20 to return, despite the delay not being my fault! Customer service was atrocious and wouldn’t ever recommend.
24 augustus 2026
Review zonder uitnodiging
I wish I checked here first
I wish I checked here first. The company appears to be Australian & you pay for Australia Post shipping, but the pillow gets shipped from China. It then sits in limbo somewhere & you get no satisfactory answer from the company.
The delivery times set out on the Web page are inaccurate & false.
If my pillow ever arrives I'm not expecting much based on reviews.
1 september 2026
Review zonder uitnodiging
ZERO STARS
ZERO STARS. This company will send you whatever they want not what you specifically order and then it will cost you money to return it. Go elsewhere, they are not reputable and do not comply with the consumer law.
1 augustus 2026
Review zonder uitnodiging
Rubbish
Rubbish. Item not as described. Cheap small flimsy and flat. Claims to be Australian but comes from china
28 augustus 2026
Review zonder uitnodiging
Extremely disappointing experience
I ordered two pillows from Pillow Way in early July, and I am still waiting for the second pillow to arrive.
After numerous emails back and forth, I was told that the pillow had been delivered. However, the only thing I actually received was a complimentary pillowcase — which was already falling apart. The pillow I paid for has never arrived.
I haven’t received any meaningful response from the company in weeks, despite trying to follow this up, and at this point I’m genuinely questioning whether this company is legitimate.
What makes the situation even more disappointing is that I also contacted them about the money-back guarantee advertised on their website. Since raising this, I have received no response at all.
I will now be initiating a chargeback through my credit card company. I wanted to share my experience because I would hate for anyone else to spend their money and end up in the same situation.
Very disappointing customer service and an incredibly frustrating experience from start to finish.
21 augustus 2026
Review zonder uitnodiging
customer service and delivery times
This is on customer service and delivery times as I have waited a month and not received my pillow. I wish I researched first. The website states quick delivery, which is what I expected. It seems like an Australian company but the tracking once it finally appeared is from another country. I have reached out to customer service which looks like a generic email which is hard to read. I would not purchase again.
21 augustus 2026
Review zonder uitnodiging
Low quality scam. Reported to ACCC
Insanely thin and low quality pillow. Genuinely the quality you'd expect from a $10 pillow at a bargain shop. It is not supportive and it's lumpy and uneven. Ordered from the Australian site and yet it still comes from china.
When you raise a concern to their team, you get blocked.
Note: The official website filters out and manipulates their reviews so it appears to have a higher rating than it does. Do not fall trap to their deceptive advertising. The company has been reported to ACCC.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Pilloway
Hi B
We were concerned by your review, so we’ve taken the time to check our order records using the details provided. We cannot find a matching order placed with the official Pilloway store.
Unfortunately, we currently have a serious issue with copycat websites impersonating Pilloway and selling imitation products using our name, imagery and advertising. Based on our records, it appears you may have purchased from one of these sites rather than directly from us.
If that's the case, the product you received is not a genuine Pilloway Snuggi, which would also explain why the quality and packaging you've described don't match our product.
Please email us directly at help@pilloway.com.au with your order confirmation and the website you purchased from. We can help confirm whether it was a copycat site and provide information you can use when reporting it.
We'd also like the opportunity to turn this experience around. If we can confirm you've been caught by a website impersonating Pilloway, please speak with our team and we'll see what we can do to get a genuine Pilloway Snuggi sent out to you.
We’re genuinely sorry you've had this experience while believing you were dealing with our business.
– The Pilloway Team
Bought out of curiosity… I love it!!!
I’ve seen the negative reviews but my experience was good. I LOVE the cooling fabric of the cover. I note someone said it wasn’t long enough I can see where they are coming from but I find it comfortable and although I just bought it out of curiosity ( don’t have any specific aches or pains occasional stiff neck maybe.) But I am loving this thing! I get so comfortable for sleep. I had a great experience with delivery it was super quick.
11 augustus 2026
Review zonder uitnodiging
Not what it’s hyped up to be
Not what it’s hyped up to be. Too soft, poor structure and not long enough. Wouldn’t recommend
12 augustus 2026
Review zonder uitnodiging
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