Placefirst Reviews 

Very friendly personnel throughout the process.

We are currently in the process of moving house and Placefirst have been amazing from the first day. I have had a great experience so far with Placefirst especially Mia who has been a fantastic help throughout the application process. I also have spoken with Liz on a few occasions and she has been of a great support as well.
Everyone else I briefly spoke to were always friendly and polite. The letting team have been very professional and friendly at the same time. Absolutely brilliant that pets are allowed without question. It’s our first time renting and our experience has been so smooth. Our resident service manager for the area Su was very helpful, she has been so lovely, so helpful and friendly. We are looking forward to moving into our new home soon. I highly recommend this company.

Rented a flat through place first for 2 years, was an easy process when moving in and out!! During that time they dealt with any issues efficiently. When leaving the flat Dean the (resident service manager for the area) was great, so helpful and friendly. Great customer service all round! Would definitely recommend the company! :)

Had great opportunity to rent lovely home, well cared for, heartbreaking that I had to give it up due to rent increase that's inevitable. Only had good experience with placefirst, and my areas manager Dave.

My partner and I have recently gone through the process of confirming our first home with place first. We were supported with our application by Mia, who was really helpful - she listened and guided us through the process while making us feel at ease, helping resolve any issues we faced, we were really thankful for her help! We are looking forward to moving in soon.

I only really dealt with Liz at placefirst who was great and everyone else I briefly spoke to were always friendly and polite. I think it’s important to be polite and friendly in this industry as moving is always very stressful specially if your moving cities like I am. I think place first would have been an exceptional place to deal with if my timings for my move matched even slightly.

Very helpful agents Mia and Georga

My partner and I move in to our first PlaceFirst property soon and this certainly wouldn’t have been possible without the help of Liz. From initial application to hitting a bump in the road to now being days away from moving in, Liz has been of immense support to us both the whole way. I cannot recommend her and PlaceFirst enough, they’ve been absolutely wonderful to us so far and we cannot wait to move in!

I have had a great experience so far with Placefirst, especially Mia who has been a fantastic help throughout the application process. A very warm and friendly team who have been quick to respond!

We rented with Placefirst for 12 months. If we ever had any issues or concerns (which we didn’t) Sarah Forster was on hand to help. The best residents manager we could have hoped for.

It’s been awesome renting Placefirst property in Skye Edge Sheffield. The support network, the timely response to concerns by the property Manager Mohammed has been very helpful. I will rent you again

I had a huge issue with having no heating in my property for months from when we first moved in and kept calling Place first to have someone come and fix the issue and everytime they sent men to the house they would temporarily get the heating on my taking the boiler cover off and overriding the thermostats but didn't actually resolve the issue and the heating would go off again a few days later. After 6 separate occasions of men coming to my house and the issue not being fixed I called to make a formal complaint. They then sent men to fix the issue which literally took lass than an hour to do!! They then adviced me that I have no grounds for a complaint as there was no evidence they had ever sent anyone to my house!!! I queried this and said I have a baby in my house and you are sending workmen to my house and there is no record of it anywhere!!! I was shocked as they blatantly lied to me and tried to conceal notes so they didn't have to deal with my complaint. I wouldn't go near place first if I was you as they are complete money grabbers and don't care about the residents. They advertise an communal garden for you to use but then kick off when you actually use it and put plants out or when children have toys out there. There are mice running around all the houses which everyone complains about yet nothing is done!! They put the rent up over the 5% increase limit and then force you to sign up to a year contract or they will evict you and put your property on the market so it's hard to be able to move out of the properties. Worst housing company ive ever been with DO NOT WASTE TOUR TIME WITH THIS COMPANY!!

Placefirst Liverpool - I have lived here for two years and in this time my rent has increased from £850 to £975 for a small 2 bedroom house. There is no option to negotiate the rent, the office is very "computer says no". Now, they are trying to force me, as well as other tenants, to sign a new tenancy agreement for 12 months and are saying they no longer have periodic tenancies (month to month). Again, there is no negotiation or willingness to be flexible. This is illegal. I am trying to purchase a property, so I don't want to be stuck in a 12-month agreement as they do not allow the early ending of contracts. For a "professional" landlord, I have found them to be very difficult and completely unprofessional. *Edited on 15.07.24 - I have contacted Placefirst by email on several occasions and have left this review as a last resort because you state in your emails that the rent is "non-negotiable" and you "no longer offer periodic tenancies". Other potential tenants need to be aware of your practices!!

Mohamed was our resident services manager and was super helpful throughout our tenancy. Our house was clean, modern and well designed, and when anything went wrong Placefirst had an easy system to log a maintenance request and were quick to resolve. Even when moving out Mohamed was extremely supportive and helpful.

I was with Placefirst for almost 3 years. The first staff who welcomed me in 2021was the Estate Manager -Dave.
Dave has been very professional and friendly at the same time all through my time at Scholars view. He goes above and beyond. Literally taking the estate like his own personal property.
I have seen him do jobs that he ought not to be doing but can only be done by someone with great passion for their job.
Even when I have some hiccups, he would nicely communicate the information to me ensuring that I was never offended whilst addressing the issue at the same time.
To whoever is thinking about joining Placefirst, I will strongly recommend them.
I have had very good experience with them but due to circumstantial reasons, I had to leave.
I will miss the place.

Liz and Dean at Placefirst have made the experience of renting basically stress free by going above and beyond to make sure I could move into the property at the earliest convenience despite some delays with the vetting process. As an experienced tenant, I can honestly say this was the best customer experience I have ever had and I wish every other estate/ letting agent would take note of this great service overall.

Everything was very smooth, we were looked after by Dave who answered our many questions with ease. Nothing was too much trouble. Dave is a credit to Placefirst, we can highly recommend him and the company. Thank you Dave and Placefirst.

My first time renting and my experience has been so smooth. Any questions I had were answered by Liz and Dean, no matter how silly a question they made sure to explain everything I had questions about and made my expos much better.

The application process has been very smooth and easy, Liz and Mohammed were both very helpful and informative and have kept us up to date throughout the whole process. We can’t wait to move into our new house soon!

Abbeygail was very helpful and patient with us renting our first property. Me and my partner are very excited to move in! Thanks for all your help 😊