Placefirst Reviews 

I have used Placefirst as a letting agent for a few years and I have been very pleased with their service. Always prompt and helpful no issues at all. The apartment I rented was spot on, very modern and spaced out, the rent price was also really good. Highly recommend.

Been renting with PF (Leeds) for 2 years so far and have had no problems at all. The team respond to emails in a reasonable time and are pleasant and laidback. Maintenance reports have been swift (in my experience), and the maintenance guys are no fuss and give us notice. We've not had any emergencies yet, but I trust that they'd be quick to act.

I've had very overbearing landlords/ agents in the past, and Placefirst are not like that. They'll do a yearly check in, but they rely on you to report any issues.

Shoutout to Mohammed - he always seems to be looking at ways to improve the properties, and he always has a smile on his face! He really goes the extra mile, e.g., I've seen him picking up (and arranging scrap guys to pick up) and moving rubbish (bed frames and other crap) that had been dumped in the communal bin area.

The properties are not extortionately priced, and they don't raise the rent by a ridiculous amount each year. And we can keep a small pet in the flat, which is much appreciated as it's so difficult to find decent accommodation with an animal.

As far as landlords go, we've been very happy with the service so far and will continue to stay with them for the foreseeable.

Abbeygail was really helpful and helped guide me through the application process, Abbeygail also gave me follow up calls to make sure my experience went smooth. I Would highly recommend placefirst for your next home beause all the agents are really helpful and make it a stress free experience.

Excellent work from start to finish. The very easy and quick verification process saved me lots of stress. There was lots of help from everyone during the moving process, especially Sarah, the best resident manager I could ask for. I do recommend the agency. They do care! Placefirst is definitely top-tier in the industry.

We are currently in the process of moving house and Placefirst have been amazing from the first day. The whole process from start to finish has been so easy and stress free.
Abbeygail in particular has been amazing and so helpful.

My husband and I just moved in 05/06/2024 and it was such a simple and easy process, everything from viewing, completing forms, acceptance for the property, and hand-over of the keys! We met Dave on several occasions throughout this process and he has been fabulous!! Very knowledgeable and helpful! We required some adjustments for our move-in day where I met Dave at 10:30 where my husband was only able to come meet him at the property in the afternoon, but this was made no problem at all for our check-in. Got a lovely welcome kit too :) We are thrilled to be in our new property and it was in fabulous condition upon move in. We are currently in early stages as well and still sorting getting our utilities transferred to our name, but Dave has made this process simple for us and has been very helpful and easily accessible to if we ever needed anything then!

Run from this company, I was a good customer for almost 2 years, I bought my house and wanted to move but requested for extra days which was declined, they threatened to kick me out with 3 kids age 5,3 and 1.
I ended up staying 1 extra day from the original date, they refused to collect the keys from me and intentional charge me until they collected the keys from the location they asked me to leave it keys.
Lastly they made up charges at some point they had nothing to charge me for and made up the term "other" to charge me £88 pounds.
They charged me to remove the bin but when I enter the property i met 4 bins asked for help to remove it but they declined.
I will never recommend Run if you can

Really easy process. Love the house. Liz was really helpful and knowledgeable. Move in went smooth. Our residents services manager Dean was great at welcoming us to our new home.

We've lived in a Placefirst property since July 2022, and they don't care about their residents at all. They say they care about their communities, but don't even take into account known disabilities. I have a severe lung problem, and we reported an issue with our boiler at the start of May. We have had no heating since, and we're told it's not a priority despite it affecting my health. Meanwhile, gas engineers have been in and out of an EMPTY property across the street... Sort yourselves out Placefirst, it's no wonder the residents are leaving in droves

Can’t thank you enough. So helpful from start to finish. And didn’t complain once about my mithering you regularly. Made the whole process really stress free. Thanks again, Melissa Batty

Absolutely incredible management and team, have gone above and beyond what was expected of them and was incredibly helpful in every aspect.

Good customers service company and specially a person called abigail deal with very respectfully and nicely and gave us a good service thanks for your services

From the initial viewing, to getting my keys on moving in Placefirst and especially Sarah have made the process run so smoothly.
On moving in Sarah took time to explain everything and made me feel very welcome

Very easy process from start to finish, everyone I spoke to was lovely!

I had a wonderful experience from the beginning of the house search to the acceptance point with both Abbeygail and Mohammed being professional, friendly, polite and helpful. They made the whole process seamless and worth it. I will recommend to anyone looking for property in a nice and serene neighborhood.

DO NOT USE PLACEFIRST TO RENT YOUR HOUSE!!!

Awful company, don't care about the residents. To even a contact about the complains from the neighbours next door. Flimsy walls, cold houses without doors. Bad neighbourhood

Absolutely shocking company
Absolutely shocking company, do not use them. My best friend is being evicted through no fault of her own. Place first said she needed a guarantor in order to rent a property with them. I have an excellent credit score so I offered to be her guarantor. I spent 3 hours completing forms and sending pay slips, only to be declined! When I asked why? They said to speak to the credit checkers, the credit checkers said all they do is down load from Experian and send over. It isn’t their decision to say yes or no! I have a top rating on Experian! Placefirst a lady called Liz incredibly rude kept saying she didn’t like my tone of voice but wouldn’t tell me why my guarantor application was declined. Apparently if they have someone else they prefer they use the guarantor as a reason to decline. The credit checker company told me this. Outrageous customer service. Still waiting for a manager to call me back. Meanwhile my best friend is still being made homeless. What is the world coming to when these companies want to play GOD! Plus £1150 rent for a small semi because they can! Email reply back from Abbygail Payne telling me to repeat the call back to the credit checkers if I want answers! I thought legally under the GDPR you maintain the rite to explanations? Also they have illegally taken a holding fee for this property and are now refusing to pay it back!

12 months living in HELL. Property manager DAVE never contacted me after my complains. Dishonesty and lack of responsibility. Just tried to force me to stay 12 more months. No Thanks.

Definitely the best customer service we have ever received. Great and professional service. We had lovely experience with Dave.
Plus a beautiful and warm home.
The best!

I'm still new with placefirst , but I say my contact with Dave is awesome. Dave is a professional and kind, he makes my moving in smooth and always ready to help. The customer service crew did well too when I have contact with them. Thank you placefirst, thank you Dave