PMC Telecom Reviews 

Been purchasing headsets from PMC over a year now as a business.
Paul Hart is our direct contact.
Super efficient and trustworthy person to deal with.
Couple weeks ago ordered 20 headsets on Tuesday evening, Wednesday morning headsets was with us.
Thank you for your quick responses and even quicker deliveries !

Excellent Service from Paul Hart at PMC Telecom
I’ve had a consistently positive experience ordering from PMC Telecom this year, and Paul Hart has been a pleasure to deal with throughout. He’s always been friendly, efficient, and quick to respond to any queries I’ve had. Paul goes the extra mile to ensure everything runs smoothly, and his customer service is second to none.
It’s refreshing to deal with someone who genuinely cares about their customers and takes pride in their work. I wouldn’t hesitate to recommend PMC Telecom, especially with Paul on the team.
Thanks again, Paul!
— Jane Dale

have been a PMC customer for over 13 years, and throughout that time, I have consistently received first-class service.
Paul Hart has been my main point of contact, and his extensive knowledge of our systems makes him an invaluable support. He is always extremely helpful and consistently fulfils our expectations.

I contacted PMC over a year since last communications to request a qoute for a batch of items - response from Paul Hart was prompt, and he was able to process the order just as quick despite not having a working relationship previously - prior account manager now having left the business. The whole process was incredibly painless & quick with prices held from over a year ago, and competitive against other vendors! Thanks!

Paul at PMC has been very helpful with sourcing the correct equipment for our clients and assisting with any questions we have.

Hi to the reader,

Just a quick one, Paul Hart has been helping myself and colleagues through many opportunities,

The experience is always swift, great pricing and easy to put forward.

Can't thank him enough for the support,

Thanks again to Paul!

Leon

Shocking product and customer service.
I bought a "refurbished" headset to get a bargain - well what a bad decision! The supposedly refurbed headset arrived and it had an earbud cushion which was literally falling to bits. I bought replacements and as I removed the one sent with it, it fell to bits in my hand - very, very old, and clearly "uninspected" by PMC. Then I found that, as I installed the dongle supplied, it was so old that there were two more recent versions. I bought the latest to be up to date.

Then the unit would not connect to my PC. PMC said to return it for inspection.

They then told me it was irreparable and either they could dispose of it or they could return it to me - not working. !!!!!

I complained. Then I was told that the dongle I had returned was older than the one they supplied! Yeah sure - I just happened to have an older Plantrocis dongle lying around which I returned to them and kept their newer one!! Haha - ridiculous.

It's a lesson for me - last time I bought as "as new - upopened box" product it was fantastic and a bargain. This time I acted hastily, bought a pile of garbage, and it ended up costing me more than a new one would have done. My bad.

I will obvs NOT be buying from PC again. I see they have many good reviews: it seems I got the bad product and bad customer service. I will be more careful...

UPDATE: Having read my 1* review the company phoned and - finally showing an element of good customer service to me - offered me a refund. The condition was that I change the review. I declined as this was too little, too late. I rarely complain, but in this case I make an exception. Take care.

The gentleman on the phone was very helpful, he was very understanding and plight, he explained everything that I needed to know. Certainly a great asset to the company.

Excellent coms helpful advice quick delivery

Ordered online and missed the next day delivery cutoff but it still arrived the next day. Safely packaged too.

Spoke to Paul Hart, at PMC Telecom querying the suitability and compatibility of an item, whilst unable at first to give a definitive answer, he immediately went to query it for me, within minutes he was back with probable confirmation. I received the equipment in rapid delivery. Initially I had problems with set up and called to return the item, Paul was again helpful with the procedure for returns but also offered a possible work around and Bingo it worked so full marks to him for help and service, I am not necessarily involved in telecoms etc but my new friend and PMC Telecom will be my first call if needed. Top Job.

Always great and prompt service from Paul at PMC

Fantastic customer service thank you Garry🤩Long story short had a nightmare with VIRGIN MEDIA re the new landline adapter which didn't fit my phone. After 3 levels of security and a lengthy phone call VIRGIN told me to contact who I had bought the phone from. Not sure why it's their responsibility seeing as VIRGIN implemented the change but Garry save the day in about 5 minutes. Thank you so much again!

Excellent Service and arrived promptly

Ordering was easy and the product arrived in good time and was in excellent condition

Efficient delivered on time

Really helpful advice from their sales team over the phone. Planning to order from them again when the need arises.

Great Service - delivered next day