PMC Telecom Reviews 

I got this phone and it was working fine then it would not let me press for options. i did try to call the number but i could not get to speak to anyone. So I emailed my issue, Paul Hart responded to me in a fast and effective way. Once I followed his instructions the phone is working as is should do again. Paul is my hero today. i thank him very much.

My enquiry to PMC Telecom, was answered with a speed not usually experienced by companies these days - so refreshing to know someone actually cares. That person was Paul the Senior Account Manager who could not have be more pleasant and friendly. He knew exactly the products I was interested in and made some great suggestions due to his experience in handling and observing these products in operation. I had complete confidence with Paul and although I did not place an order on the day, will certainly be back once I have made my final decisions. PMC Telecom - a great company to deal with and especially Paul who in my opinion is worthy of acknowledgement and praise for his people skills.

Support sent replacement GSM Terminal 1st thing monday morning

After a last minute notification that a client wanted to monitor some live calls, I managed to find a training headset for a softphone at PMC. Hassle free and super fast delivery for the next day, the headset arrived before the client. Great service, thank you.

We have 8 of their Wireless Display Adapters and they work flawlessly. Every previous make of adapter has had continual issues. Wouldn't buy any other make.

very quick service and delivery. helpful in all aspects. thank you to Paul Hart for looking after us

Paul Hart as our primary point of contact is a pleasure to deal with making every transaction simple and efficient.

We always deal with Paul Hart when making purchases from PMC Telecom & it's always been a great experience. Paul is very responsive and reasonable, he's always updating us and keeping us informed.

Great company to work with. My Account Manager Paul Hart is always super speedy to come back to any queries/requests that I have and that makes my life so much easier! Nothing is ever too much trouble.

the order received safely

Very smooth purchase with good comms on what was happening.

Easy transaction, fast delivery of headsets and well packaged.

They provide a good range of tech, clearly defined and easy to review. People follow up your order; and, in the last instance, suggested and discuss a newer product which may be relevant. I'd also point out their customer support is excellent. I've had one issue with a product (an excellent rate for the tech market) and they handled it very well.

Super prompt service and very good prices, will definitely use them again.

One handset only worked for 48 hours. And yes I did charge it 24 hours and set up as instructed. Seller was supportive and offered to take back the faulty handset immediately so here’s hoping this was an unusual occurrence. Update now 6 weeks later:communication and instructions could have been more efficient but I now have 2 working handsets!

Superb service and excellent products! Will definitely use again!

After having difficulty finding a supplier to replace my worn-out ear pads, I found PMC had them in stock. Having paid £7.14 for a DHL delivery charge on top of their inflated price of £18 for the item, I expected delivery in a few days. After chasing them up, I received an email saying that the item was being sent directly from EPOS (so they didn't have them in stock) and they would ask EPOS for an update. Shortly after, I received a phone call from PMC to say that the ear pads will not be available until the beginning of February. Though the caller was apologetic, I find their business practices dishonest and misleading. Their website still shows these items as being in stock. I will not be using them again but will give them the chance to complete the order by the beginning of February 2025 (which may persuade me to up my rating to two stars) before requesting a refund!

An update!

My anger appears to have got the better of me having used PMC only once and taken it out on them after their supplier let them down. Well, I've updated 'Dishonest Advertising' to 'Erroneous Advertising' following their apology and explanation that it was a genuine mistake that the item was described as being in stock. I have since been in touch with EPOS who are providing a replacement under warranty which will be shipped from China.

As for PMC, they have kept me updated, changed the stock item on their website from ‘In Stock’ to ‘Pre order…’ and reimbursed me for the online purchase. My assertion that they were dishonest was knee-jerk which I retract and I have no reason not to recommend them as a reputable company so have changed my review to 4 star.

Very hard to rate a company when the product hasn’t been delivered and the company hasn’t supplied any tracking information

The Jabra head phones themselves were fantastic. PMC despatched the item very quickly for next day delivery. The DHL delivery was late and the tracking was not available when the parcel was misdelivered to a house over half a mile away from me with no location to help us find it. Paul at PMC went above and beyond to help find the parcel which I eventually tracked down using FB. Cannot fault this company. I will use them again.