Very pleased with the service I received from this company.I ordered a curtain pole and some coloured track.I also ordered some spare gliders in white as I didn’t realise the ones in the track were... Toon meer
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Lees wat reviewers zeggen
Despite there being a delay in the arrival of our new kitchen blinds, the office staff were very communicative once they realized there was a delay. And the blinds were totally worth waiting for, we... Toon meer
Easy to order. Tracks arrived earlier than expected- which was a lovely surprise. Was kept informed all the way through the process. Have had these tracks before - we have moved so it was the obvious... Toon meer
Couldn't find what I wanted in the shops, found exactly what I wanted at Poles & Blinds. Really helpful customer services. Items carefully and securely packaged and delivered.
Bedrijfsgegevens
Geschreven door het bedrijf
Since 2006 Poles & Blinds has grown in to the UK’s leading online window furnishing retailer specialising in curtain poles, blinds, bay window poles, curtain tracks and many more products all at exceptionally competitive prices making us the only place to shop online. Our friendly team at Poles & Blinds pride themselves on their expert product knowledge, impartial technical advice and high levels of customer service which sets our company apart from all of our competitors. With top brands such as Silent Gliss, Swish, Integra, Rolls and Cameron Fuller to name but a few, rest assured we only sell the best quality products that will exceed your expectation, if it’s not good enough for us it’s not good enough for you.
Contactgegevens
17 Harefield road, Units 1-3, PO22 6EE, Middleton-on-Sea, Verenigd Koninkrijk
- 01243 586660
- info@polesandblinds.com
- www.polesandblinds.com
4,7
Uitstekend
9K reviews
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Great fast service
Great fast service. Top quality product, can't fault the rail we bought.
28 juli 2026
Great product and very happy with it
Great product and very happy with it. Customer service not so great between 2 advisors - 50% great, 50% not great!
28 juli 2026
Antwoord van Poles & Blinds
Dear Emma
Thank you for your review. We’re delighted that you’re happy with the product, although we’re sorry that part of your experience with our customer service fell short of your expectations.
When you contacted us, your order had already been dispatched and was out for delivery. One of our advisers contacted our dispatch team to explore the available options, but unfortunately, changing a delivery address once a parcel is in transit cannot be guaranteed. You were therefore advised that the parcel could instead be redirected to a local Royal Mail collection point.
We always endeavour to provide a consistently high level of service across our team and appreciate you taking the time to share your feedback.
Kind regards,
Jonathan
Unorganised, incorrect items
Ordered a double curtain track and only sent 1 track in the order and ‘forgot’ to send the second track, also didn’t send any fixings, when second order arrived they had only sent fixings for 1 track but we needed 4 sets
22 juli 2026
Antwoord van Poles & Blinds
Dear Mr Patel
We’re very sorry for the errors with your order and completely understand why this felt unorganised.
Some of our products are dispatched directly from our suppliers, including the double curtain track system you ordered. Unfortunately, the supplier entered the required quantities incorrectly, resulting in only one of the two tracks being sent. When the missing track was subsequently dispatched, the quantity of fixings was also entered incorrectly, causing further inconvenience.
The remaining screws have now been sent. Although this was a highly unusual error, we appreciate that you placed the order with us and it was our responsibility to ensure the complete system reached you correctly. We sincerely apologise for the frustration and delay this caused.
Kind Regards
Jonathan
Ueful to whom? What experience?
I don't normally have experiences when I buy goods and services, but I am happy to report that I had a good level of service, especially in light of an annoying problem (I got goods I did not order as well as the ones I did), and I like the products, even though they are getting a bit pricey.
By the way..."guidelines"? Don't be patronising or directive. Why do I ned guidelines.
24 juli 2026
Excellent Service
Prompt, accurate service, goods well wrapped for protection, and yet not overly wasteful of wrapping.
29 juli 2026
We looked for a whole for a curtain…
We looked for a while for a curtain rail that would fit our box window and the one we bought from poles & blinds was recommended and much cheaper than other outlets. I have to say we are really pleased and it fit really easily, Dan.
21 juli 2026
Product description incomplete
The product is good, the service excellent & would have got 5 stars of the description included the cord length. I fitted 5m corded track to a 4m high window & the corded element is unusable unless you are 2.5m high or carry a stepladder. Having fitted them I now need to order more cord & take them apart to fit. Not satisfactory!!
Agreed that the site clearly identifies" All control cords have a total length of 100cm (39 3/8") " but this can't be true for a 250cm track. At best misleading & lacking in detail.
21 juli 2026
Antwoord van Poles & Blinds
Dear Mr Kennedy,
Thank you for your review. We’re pleased you were happy with the product and our service, although we’re sorry the cord length was unsuitable for your installation.
Cord-operated tracks must comply with child-safety requirements under BS EN 13120. Our product description clearly states that all control cords have a total length of 100cm and include a child-safety cord retainer.
To clarify, the stated 100cm measurement refers to the external control cord used to operate the curtains, not the full length of cord running internally through the track. The length of the track therefore does not alter the stated control-cord length. The track was supplied exactly as described on our website.
The track can be re-corded with a longer control cord to suit your high-level installation, provided the child-safety retainer is correctly installed at the required compliant height from the floor.
Kind Regards
Jonathan
Excellent customer service
Excellent customer service. I needed details of an order some time ago and the staff quickly gave me the details so I was able to order the same products which are of good quality.
20 juli 2026
Good products and great service.
This is my first time using Poles & Blinds for online order and I am happy with the service I receive from them.
My order arrived safely, in good condition and within the estimated delivery date.
13 juli 2026
I would recommend buying from this Company
I Would recommend buying from this Company.
I have purchased from them twice this year.
I had a slight problem with the delivery on one of my orders but Poles and Blinds but quick to react, very polite and ultra efficient with sorting out the problem.
Sometimes things happen but it is they way in which the problem is dealt with that counts and Poles and Blinds I give a FIVE STAR RATING - thank you.
26 juni 2026
Goods arrived very quickly and well…
Goods arrived very quickly and well packaged,if they offered a cut to size option it would be great,the quality of the poles is good,I feel the price is about right
9 juli 2026
Company answered queries before we…
Company answered queries before we bought the track.
Managed to bend it to shape easily. Looks great. Great price.
I only wish we hadn't put it up before we realised we couldn't open our shutters as they hit it.. our fault though , oops.
9 juli 2026
A very well-made finial
A very well-made finial, and excellent shipping service, many thanks.
3 juli 2026
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