Pooch & Mutt Reviews 

2.383
•
TrustScore 4.5 uit 5

4,3

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I absolutely love Pooch & Mutt! Their food and treats are top quality, and my dog goes crazy for them. It feels great knowing I'm giving my pup something that's not only tasty but also healthy and ma... Toon meer

Beoordeeld met 1 van de 5 sterren

My subscription arrived this week missing several items. Messaged on website - no response. Looked for email - does not work. Looked for corporate phone number - no longer working. AI suggested on lin... Toon meer

Beoordeeld met 5 van de 5 sterren

We have used Pooch&Mutt for years and would not feed our dogs anything else. My almost 2 year old cocker spaniel is thriving on the calm and relaxed range and the supplements are giving her the best s... Toon meer

Beoordeeld met 5 van de 5 sterren

Honestly, our dog Honey loves Pooch & Mutt products. They are always bringing out new products and returning favourites. They quality of the ingredients are very high also. Would recommend as the... Toon meer

Bedrijfsgegevens

  1. Dierenwinkel
  2. ook in
  3. Dierenverzorgingswinkel
  4. Veevoerhandel

Geschreven door het bedrijf

At Pooch & Mutt, our mission is simple: to help you help them. We’re here to take the pet peeves out of pet care - challenging the one-size-fits-all approach with thoughtfully crafted choices for all breeds & needs, for life. Because no two dogs (or owners) are the same. We’re here for the real, everyday moments of pet parenting: muddy walks, fussy eaters, and the “what have you rolled in?” chaos. And we believe better nutrition should support all of it. It’s the same mindset we bring to how we work. We’re building a healthier company, with healthy people - where individuality is valued, ideas are encouraged, and no two days look the same. Because doing things properly, for dogs and for people, means never taking a one-size-fits-all approach.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 56% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,3

Alle reviews

(2.383)

1.079 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Pooch&Mutt's products have really…

Pooch&Mutt's products have really helped my dog, who is anxious, which has a result comes across as 'reactive' Their Calm & Relaxed range have really helped in reducing this and the new Hemp Oil is a blessing.
Delivery is always quick and everything is well packaged. The quality is amazing and i know this is a brand i can trust

13 september 2026
Review zonder uitnodiging
Logo Pooch & Mutt

Antwoord van Pooch & Mutt

Thank you so much for taking the time to share your experience. We’re really pleased to hear that our Calm & Relaxed range has been helpful for your pooch, and that you’re enjoying our new Hemp Oil too. It’s wonderful to know you have confidence in the quality of our products and the service you receive. Thank you for trusting Pooch & Mutt! 💜

Jess

Beoordeeld met 5 van de 5 sterren

Love Pooch and Mutt!

Great company, great food. My orders always arrive super promptly. My dog does great on it and always look forward to her meal! 10/10!

13 september 2026
Review zonder uitnodiging
Logo Pooch & Mutt

Antwoord van Pooch & Mutt

Thank you so much for your lovely review! We’re delighted to hear your orders arrive promptly and, most importantly, that your pooch is doing so well on her food and looks forward to every meal. We really appreciate the support 💜

Jess

Beoordeeld met 5 van de 5 sterren

Our dogs love pooch and mutt!

Our dogs love pooch and mutt! Always leave the bowl clean! They also love the treats and dental sticks!

13 september 2026
Review zonder uitnodiging
Logo Pooch & Mutt

Antwoord van Pooch & Mutt

Thank you so much for your lovely review! We’re delighted to hear your dogs are such big fans of their Pooch & Mutt meals, treats and dental sticks. A clean bowl is always a good sign! Thank you for choosing us. 💜

Jess

Beoordeeld met 5 van de 5 sterren

Great for sensitive tummy

Our golden retriever has a very sensitive stomach. He grew up on Royal Canine and we always wanted to change it because of how poor it was nutritionally. We tried so many foods but he either wouldn’t eat them or they upset his stomach. Pooch and Mutt Health and Digestion kibble has saved us. Hugo absolutely loves it without any cheese on top! And it doesn’t upset his stomach. Plus it’s so affordable!! 100% recommend for any fussy pups out there with sensitive tummies.

11 september 2026
Review zonder uitnodiging
Logo Pooch & Mutt

Antwoord van Pooch & Mutt

Thank you so much for sharing Hugo’s story! We’re delighted to hear that Health & Digestion has been such a great fit for him, especially after trying so many different foods. It’s wonderful to know he loves it just as it is and that his sensitive tummy is happy too! Thank you for the recommendation and for choosing Pooch & Mutt. 💜

Jess

Beoordeeld met 1 van de 5 sterren

Just a heads up — be really careful!

I got locked into a subscription without even knowing about it. When I realised what had happened, I logged in and tried to cancel — and I thought I’d done it successfully. But then I started getting monthly packages anyway.

I went back in and deactivated the subscription again, properly this time… and still the parcels kept turning up! Their website was basically refusing to let me cancel at all — it wouldn’t release me from the subscription no matter what I did.

In the end I had to send them a big formal complaint by email. And even now, they still won’t take any responsibility for it

11 september 2026
Review zonder uitnodiging
Logo Pooch & Mutt

Antwoord van Pooch & Mutt

We’re so sorry to hear you’ve been left feeling frustrated by your experience, and we completely understand how concerning it must have been to receive deliveries you believed you had cancelled.

We’d like to reassure you that subscriptions can be cancelled directly through the customer account, and once a cancellation has been successfully completed, no further subscription orders should be generated. We’re sorry if there was any confusion around this process or if something didn’t work as expected when you tried to cancel.

We always want to make sure any issues are properly looked into, and our Customer Service team would be happy to review your subscription and order history with you to understand what happened and help wherever we can. 💜

Jess

Beoordeeld met 5 van de 5 sterren

Always such a good experience💜

Always such a good experience with Pooch & Mutt! My dogs love all the different flavour treats & the salmon oil is a staple in their diet💜

10 september 2026
Review zonder uitnodiging
Logo Pooch & Mutt

Antwoord van Pooch & Mutt

Thank you so much for your lovely review! We’re delighted to hear your dogs enjoy trying all the different treat flavours, and that our Salmon Oil has become a staple for them. We really appreciate your continued support! 💜

Jess

Beoordeeld met 5 van de 5 sterren

Always brilliant quality food for dogs

Always brilliant quality food for dogs. My dog loves the treats too.
Quick and easy to order and delivery on time

10 september 2026
Review zonder uitnodiging
Logo Pooch & Mutt

Antwoord van Pooch & Mutt

Thank you for your lovely review, we are so glad your pooch loves their P&M goodies! 💜

Jess

Beoordeeld met 5 van de 5 sterren

Really good customer service

Really good customer service, we had a query that was looked into swiftly and the team were helpful.

10 september 2026
Review zonder uitnodiging
Logo Pooch & Mutt

Antwoord van Pooch & Mutt

Thank you so much for your lovely feedback! We are always on hand to help. 💜

Jess

Beoordeeld met 5 van de 5 sterren

Query was answered & sorted extremely…

Query was answered & sorted extremely well on same day. Really good company to deal with makes customers feel important.
This Pooch & Mutt wet food really suits my schnauzer who can be prone to upset stomach. She really enjoys mealtimes and I now only feed her this food and have done for the past 6 years with great results.

9 september 2026
Review zonder uitnodiging
Logo Pooch & Mutt

Antwoord van Pooch & Mutt

Thank you so much for your lovely review and for being with us for the past 6 years! We’re delighted to hear our wet food suits your Schnauzer so well and that she continues to enjoy every mealtime. It’s also wonderful to hear our customer service team could get your query resolved so quickly. We really appreciate your continued support! 💜

Jess

Beoordeeld met 5 van de 5 sterren

Great service and very fast delivery

Great service and very fast delivery. All four dogs are loving the meaty treats. We also use salmon oil and dental powder daily and have noticed such a difference in their teeth and coat

10 september 2026
Review zonder uitnodiging
Logo Pooch & Mutt

Antwoord van Pooch & Mutt

Thank you so much for your lovely review! We’re delighted to hear all four of your pooch's are enjoying their meaty treats, and it’s fantastic to hear you’ve noticed such a difference since using our Salmon Oil and Dental Powder. Thank you for choosing Pooch & Mutt! 💜

Jess

Beoordeeld met 5 van de 5 sterren

Carole's wrong delivery

They sent the product but when I got in touch the people there were very helpful and sorted things very quickly and very nice thank you

9 september 2026
Review zonder uitnodiging
Logo Pooch & Mutt

Antwoord van Pooch & Mutt

Thank you for taking the time to leave us a review! We’re really pleased our customer service team could help and get everything sorted quickly. We really appreciate your kind words and your support. 💜

Jess

Beoordeeld met 5 van de 5 sterren

Bean is full of Beans again

Since we adopted our (now nearly 12) year old jack Russell almost a year ago she was being sick at least once/twice a week with no real indication as to why, couldn't put weight on and wasn't really interested in her food most of the time. so after some research I tried her on pooch and mutt health and digestion and the change has been incredible. She is no longer being sick, has put on weight and is excited for every meal! No-one believes me when I tell them she's a senior. Thankyou from me and Bean the tiny jack

9 september 2026
Review zonder uitnodiging
Logo Pooch & Mutt

Antwoord van Pooch & Mutt

Thank you so much for taking the time to share Bean’s story with us! We’re absolutely delighted to hear what a positive difference Health & Digestion has made for her, and that she’s now enjoying every mealtime. It sounds like she’s certainly proving that age is just a number! 💜

Jess

Beoordeeld met 5 van de 5 sterren

My order was damaged in transit

My order was damaged in transit. When I liaised with Pooch & Mutt Customer Services, Bianca was super efficient, responded promptly and sent out a replacement order without delay. Very impressive service. Thank you Bianca and Pooch & Mutt. My jack russell Dennis is particularly grateful 😊

4 september 2026
Review zonder uitnodiging
Logo Pooch & Mutt

Antwoord van Pooch & Mutt

Thank you so much for your lovely review! We’re really pleased Bianca was able to get your replacement sorted quickly and efficiently. We’ll be sure to pass your kind words on to her. We’re especially glad to hear Dennis is happy too! 🐾

Jess

Beoordeeld met 5 van de 5 sterren

Customer service

Excellent products and subscription service. My recent subscription delivery had one item missing. Advised pooch and Mutt immediately and problem was resolved within 24 hours by Nadia in customer service. She came across as very pleasant and professional in our email correspondence. A company's customer service is only as good how quickly they respond and resolve issues. Highly recommend.

9 september 2026
Review zonder uitnodiging
Logo Pooch & Mutt

Antwoord van Pooch & Mutt

Thank you so much for your lovely review and recommendation! We’re really pleased Nadia was able to resolve the missing item quickly and that you found her helpful and professional. We’ll be sure to pass your kind words on to her. Thank you for choosing Pooch & Mutt! 💜

Jess

Beoordeeld met 5 van de 5 sterren

Whitney the customer service star & great products

Whitney in customer support is a star!!!!!!
After I had an issue ( of my own causing) with completing two profiles somehow. I found that my new subscription was about to be delivered to my old address. After contacting via WhatsApp I was lucky to be passed to Whitney who sorted everything in no time. She closed down the incorrect account, she arranged with the courier to change the delivery address so I could recieve my order to my new address. She then even ensured my new address was put as my default ( something else I'd done wrong.
On the products they supply..... My 18 month German Shepherd loves his health meals and to top it off I picked the subscription up with a discount.
Thanks Whitney and pooch&mutt. Xxx

9 september 2026
Review zonder uitnodiging
Logo Pooch & Mutt

Antwoord van Pooch & Mutt

Thank you so much for taking the time to leave such a lovely review! We’re delighted Whitney was able to help get everything sorted for you and make sure your order reached your new address. We’ll be sure to pass your kind words on to her. 💜

Jess

Beoordeeld met 5 van de 5 sterren

Great product and company

Great product and company , plenty of choice in flavours and different selections of treats. My dogs love Pooch and Mutt. Will never go anywhere else.

9 september 2026
Review zonder uitnodiging
Logo Pooch & Mutt

Antwoord van Pooch & Mutt

This is so lovely to hear, thank you for being part of the P&M family - we are so glad your pooch's love their goodies! 🐾

Jess

Beoordeeld met 5 van de 5 sterren

My dog loves their wet food range

My dog loves their wet food range, so we signed up to the subscription. The package arrived and 12 meals were missing from the delivery. I contacted them, and they sent the missing meals as priority delivery, with an unexpected, but much appreciated free gift. Customer service and communication is great! Thank you for the treats!

8 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We love Pooch & Mutt

We love Pooch & Mutt. Not only do they have great wet and dry food for my dogs wellbeing they also have a range of tasty treats to pick from. They have seasonal treats which keeps things fun & exciting. All this makes us keep coming back for more. Love love love them!

8 september 2026
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer