Poole Lighting Factory Shop  Reviews 

Bought a Muni 60cm dia copper and glass pendant light many years ago and recently broke one of the smaller clear glass globes. Finally managed to track down a supplier who had spare parts for a smaller diameter light - Poole Lighting, ordering online (not the exact item needed however) was easy and the piece arrived 2 days later, well packed and protected. My reason for the 4 stars and not 5, is that having left 3messages requesting a call back to discuss on their customer services answerphone, I am still waiting, having sorted out the repair in the meantime - otherwise, very helpful chap at their head office who directed me to the factory shop….

Great Service, my lamps were delivered the next day, when I found that few of the lamp shades were broken it got replaced immediately after. I look forwards to buy again from them.

Easy to order, Fast delivery, items competitively priced and as described. Pleasure to deal with

Easy to order and arrived well packaged and on time

Easy to navigate around the website and view purchases, information on products was very helpful. Checkout process was uncomplicated. Fast delivery. No issues.

Bad company do not bother

Just what I was looking for quick fast delivery

I have bought several lights from this company although this was the first time by mail order. As usual the item was good quality and represents amazing value. Was very well packaged as well. Very happy customer.

Lovely pendant, fast delivery, thank you.

After purchasing 2 bedside lights we had problems with blowing fuses. Contacted Poole Lighting and explained the problem they put 2lights on test for us and asked for the faulty lights to be returned.
The tested lights were shipped to us with no shipping cost.
The new lights are working well.
Cannot praise the customer service enough. Thank you

Excellent company.. tried for years to get spare crystals from John Lewis and they've never been helpful. A review on John Lewis website said to try Poole Lighting which I did and an email later they sent me links to the spare parts I needed and they're now happily hanging from the light.

We bought an Edinburgh floor lamp which is really nice in brass colour. As we were putting it together one of the glass lamp shades broke. Luckily enough you can order spares on the website which we did & they arrived very quickly & well packaged. Very pleased with the service.

A beautiful light, at an excellent price! Quick delivery and well-packaged.

I needed some spare droplets for a chandelier. My enquiry was answered promptly and i was directed to the item I need so that I could easily place the order. Delivery was really quick. Very impressed

A imagine search of light led me to Poole lighting. Cheaper then a well known retailer.
Ordered Sunday and arrived Tuesday so im a happy customer.

Excellent lights, saved some pennies and delivered on time. Perfect!

quick delivery really well wrapped! everything was perf

I was trying to match an out of stock John Lewis light, and by online photo, this was the closest looking match I could find. I took a punt, as there was only one left in stock. When my light arrived, I was delighted and surprised to find it actually was the branded John Lewis light I had wanted, despite this not being mentioned in the product description. I got it much cheaper from Poole Lighting than from John Lewis, and it was in perfect condition. One very happy customer here. Thank you so much. Fast delivery too, and product well packed.

Arrived fast and was exactly what I ordered in very good condition