Did exactly what was promised. We bought lights labelled 'has been returned and checked'. They were absolutely perfect only the boxes and packaging had been disturbed. Excellent saving on perfect pro... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The light fixture I ordered is amazing, really quick delivery and the light was well packaged to avoid breakages. 5 star service would definitely recommend this company, prices are brilliant!
Fantastic experience and lighting company. Ordered first Lamp came packaged to perfection 👌. Emailed them to ask if they had another identical Lamp, they kindly said if another came in they would c... Toon meer
Bedrijf heeft geantwoord
I found exactly what I was looking for, a discontinued light shade from John Lewis. We bought one in the sale and then realised we needed two for the room and after searching ebay and a lot of googlin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Geschreven door het bedrijf
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Contactgegevens
9 Cabot Lane , BH177BY, Poole, Verenigd Koninkrijk
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4,9
Uitstekend
625 reviews
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Great prices and fast delivery.
11 december 2025
Antwoord van Poole Lighting Factory Shop
Thank you for your review! We’re glad you were happy with our prices and fast delivery. We really appreciate your support and look forward to welcoming you back to Poole Lighting Factory Shop again soon.
Poole lighting have been brilliant…
Poole lighting have been brilliant really quick deliver and when there was an issue with one of the lights they resolved situation straight away and had replacement next day
10 december 2025
Antwoord van Poole Lighting Factory Shop
Thank you for your great feedback! We’re delighted to hear you had such a positive experience with Poole Lighting Factory Shop. It’s especially good to know our team was able to resolve the issue quickly and get a replacement out to you the very next day. We really appreciate your support and hope to serve you again soon.
New LEDs for my media wall.
I ordered some small led decking lights, I actually only needed the led driver unit as the original had ceased function not long after I installed. I didn't want to just go out and replace the whole lot as the LEDs are actually in a display built into my media wall which is now plastered in and are still working fine. It was quite tricky to find the same lights as Sc###fix no longer stocked the ones I needed. That's when I found these on Poole lighting and at a bang on price, delivery was swift and the driver is the exact one I need. Thanks 👍.
14 december 2025
Antwoord van Poole Lighting Factory Shop
Thank you for such a detailed and thoughtful review! We’re really pleased you were able to find the exact LED driver you needed without having to replace the whole installation — especially with it being built into your media wall. It’s great to hear the price was right and delivery was quick. Thanks again for choosing Poole Lighting Factory Shop, and we’re glad we could help 👍
Has taken me ages to find a suitable…
Has taken me ages to find a suitable shade that blends in with my decor I am very pleased and would definitely use Poole Factory Lighting again.
4 december 2025
Antwoord van Poole Lighting Factory Shop
Thank you for taking the time to leave such a lovely review! We’re delighted to hear you found the perfect shade to complement your decor. It’s great to know your patience paid off, and we really appreciate your recommendation. We look forward to welcoming you back to Poole Lighting Factory Shop again in the future!
Great product and service
Exactly what I wanted at a much better price. Really easy to navigate the site, order and delivery was exactly as expected
11 december 2025
Antwoord van Poole Lighting Factory Shop
Thank you so much for your kind review! We’re really pleased to hear that the product met your expectations and that you found our pricing, website, and delivery experience easy and reliable. Your feedback means a lot to us, and we hope to see you again soon!
Antwoord van Poole Lighting Factory Shop
Thank you for your feedback! We’re glad to hear your order arrived quickly and in good condition. We really appreciate your support and hope to serve you again soon 😊
Antwoord van Poole Lighting Factory Shop
Thank you for the great review! We’re delighted to hear you’re happy with the lamp, the price, and the fast delivery. We really appreciate your support and hope you enjoy it for a long time to come! 😊
Stunning. Perfect. And a bargain!?!?!?
I ordered 3 discounted factory seconds from this shop - for the price, I didn't expect much.
I had looked and looked (and looked and looked) for pendant lights for far too long, and everything I saw was somewhere between yawn and blah. And then I came across Poole Lighting Factory Shop, and I was spoiled for choice. Still, I thought, for the price, I just need them to look OK from far away.
Instead I got 3 absolutely incredible lights. Just stunning. Hugely high quality, genuine assets to my home.
17 oktober 2025
Review zonder uitnodiging
Antwoord van Poole Lighting Factory Shop
Wow, thank you so much for such a wonderful review! We’re absolutely delighted to hear how happy you are with your lights. It’s great to know that even our factory seconds exceeded expectations and have become real features in your home. Your kind words truly mean a lot to us, thank you for choosing Poole Lighting Factory Shop, and enjoy your stunning new lights! ✨
Really happy with 2 glass ceiling…
Really happy with 2 glass ceiling lights I purchased . Great value , well packed and arrived on time ! Look brilliant up
7 november 2025
Antwoord van Poole Lighting Factory Shop
Thank you for your lovely feedback! We’re so pleased to hear you’re happy with your glass ceiling lights and that they arrived well packed and on time. It’s great to know they look brilliant up. Thank you for choosing us and for taking the time to leave a review! 😊
Great service and price
Straight forward ordering process. Lights arrived on time and well packaged, avoiding the risk of any damage in transit. Very pleased with them now that they are installed.
27 november 2025
Antwoord van Poole Lighting Factory Shop
Thank you for your kind review! We’re thrilled to hear that the ordering process was smooth and that your lights arrived safely and on time. It’s wonderful to know you’re pleased with them now they’re installed, we really appreciate your support!
Great value and very fast order in time…
Great value and very fast order in time when out of stock.
2 december 2025
Antwoord van Poole Lighting Factory Shop
Thank you for your review :)
Antwoord van Poole Lighting Factory Shop
thank you for your review.
Excellent!
Incredibly knowledgeable and helpful. Having been told by other retailers that the items required were no longer available and supplied incorrect pieces twice, Poole Lighting immediately identified the correct ones which arrived within 24 hours of ordering. Very happy. Thank you.
4 december 2025
Review zonder uitnodiging
Antwoord van Poole Lighting Factory Shop
Thank you for your kind review. Most appreciated
First time in using Poole lighting and…
First time in using Poole lighting and so impressed! Great service and great value product received and put up! Thanks!
30 november 2025
Antwoord van Poole Lighting Factory Shop
Thank you for your Review.
Found items through web search easily, poor delivery
Found items through web search easily, easy to order and quick dispatch but courier company chosen let the company down with poor updates, misleading missed delivery (can’t get access to property stated, when I was in all the 2nd time they said it was out for delivery) and box was distorted upon arrival, luckily delicate items were packed well.
21 november 2025
Antwoord van Poole Lighting Factory Shop
Hi,
Thank you so much for taking the time to leave your review — and for your understanding regarding the delivery experience.
We’re pleased to hear the ordering process and dispatch were smooth, and that your items arrived safely thanks to the packaging. However, we’re really sorry the courier updates and handling fell short — especially during a time when you were available to receive the delivery.
We are already working closely with our delivery partners to improve tracking accuracy and handling during peak season, so feedback like yours is incredibly valuable in helping us push for those improvements.
If there’s anything more we can help with, please don’t hesitate to reach out — we’re always happy to assist.
Antwoord van Poole Lighting Factory Shop
many thanks for your Review
Antwoord van Poole Lighting Factory Shop
Many thanks for your review
Excellent Wall Lights, fast delivery
Saxby Severus Landscape LED Wall/bulkhead lights are excellent, and delivery was very quick. Product description would be improved by adding side-on & rear views and full dimensions (L x W x thickness).
24 november 2025
Antwoord van Poole Lighting Factory Shop
Thank you so much for your review — we're really pleased to hear you’re happy with the Saxby Severus wall lights and that delivery was nice and quick.
Thank you also for the helpful feedback regarding the product information. We’ve now updated the listing on our website to include more detailed dimensions and additional images to make things clearer. Unfortunately, we don’t currently have a side-view image available, but we’ve added everything we have to help future customers.
If there’s anything else we can help with, please let us know — we really appreciate you taking the time to share your experience.
Antwoord van Poole Lighting Factory Shop
Thank you for your review
Poor Customer service- No invoice sent
Brilliant at sending the products which arrived the next day. Did not receive an invoice. Unable to speak to the company on the phone. Can’t access the website and saved password does not work. Can’t prove purchase for my Company to reimburse me or for VAT. Very frustrating!.
23 oktober 2025
Antwoord van Poole Lighting Factory Shop
Hi Rory,
I'm really sorry to read your review and to hear you've had difficulty getting your invoice and reaching us — that’s certainly not the experience we want for any of our customers.
I’ve checked your order, and I can see that the invoice and shipment confirmation were sent automatically on the day of your order and again the day after. Sometimes these emails can unfortunately land in Junk or Spam, so please could you check there.
We’ve also checked all of our contact points:
Our customer service inbox (linked directly to the website’s Contact Us form)
WhatsApp
Our mobile number
Voicemails
We unfortunately can’t find any messages from you, so it would be really helpful if you could let me know:
• Which phone number you called, and
• Whether you were able to leave a voicemail
We’re currently in peak season, so calls can take a little longer to answer, but we always return voicemails, WhatsApps and emails within 24–48 hours, so I’d really like to understand what went wrong here so we can fix it.
In the meantime, I’ve emailed your invoice again from a separate email address so you have everything you need for your company reimbursement and VAT records.
If there’s anything further I can help with, please let me know — I’m more than happy to assist.
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