Did exactly what was promised. We bought lights labelled 'has been returned and checked'. They were absolutely perfect only the boxes and packaging had been disturbed. Excellent saving on perfect pro... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The light fixture I ordered is amazing, really quick delivery and the light was well packaged to avoid breakages. 5 star service would definitely recommend this company, prices are brilliant!
Fantastic experience and lighting company. Ordered first Lamp came packaged to perfection 👌. Emailed them to ask if they had another identical Lamp, they kindly said if another came in they would c... Toon meer
Bedrijf heeft geantwoord
I found exactly what I was looking for, a discontinued light shade from John Lewis. We bought one in the sale and then realised we needed two for the room and after searching ebay and a lot of googlin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Geschreven door het bedrijf
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Contactgegevens
9 Cabot Lane , BH177BY, Poole, Verenigd Koninkrijk
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4,9
Uitstekend
625 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service, great price
Found the outside lights I wanted but they were a lot cheaper than anywhere else so I ordered one as a test
It was delivered the next day, the quality was superb, it came with a five year warranty and it was easy to fit
I was so pleased that I ordered another five to replace all the lights on my house
18 januari 2026
Antwoord van Poole Lighting Factory Shop
Thank you for the great feedback. We’re delighted the test light impressed you with its quality, quick delivery, and warranty. It’s fantastic to hear you were happy enough to order more for your home.
Antwoord van Poole Lighting Factory Shop
Thank you for your review
Easy to order quick delivery competitive price happy customer
Easy to order quick delivery
9 januari 2026
Antwoord van Poole Lighting Factory Shop
Thank you for your review!
Highly recommended.
This light is exactly what I needed. Although they retail through B&Q, you can order direct from the manufacturer and it's cheaper! Presumably because the retailer doesn't need to add on their bit of the profit.
Ordering was easy via the website, the light was despatched quickly and delivered in the promised timescale. I will definitely come back to this company when I next need to buy lighting.
9 januari 2026
Antwoord van Poole Lighting Factory Shop
Thank you for your review!
Excellent service and products
Excellent service and products, very pleased with everything I’ve bought
7 januari 2026
Antwoord van Poole Lighting Factory Shop
Thank you for your review!
Delivered on time and in full
14 januari 2026
Antwoord van Poole Lighting Factory Shop
Thank you for your review!
Bought a lovely table lamp
Bought a lovely table lamp, called Mrs
It has a little face on it, it is supposed to be a second, i can’t see anything wrong with it at all.
I only paid £20 for it but have seen it on
Another website for £53
Delivery was very quick too.
13 januari 2026
Antwoord van Poole Lighting Factory Shop
Thank you for your kind review!
Great company to deal with.
Great website, and they had exactly what I wanted. I placed the order and it was sent very quickly. It was well packaged and the price was excellent. Well done Poole Lightning. I will be using you again. Many thanks.
11 januari 2026
Antwoord van Poole Lighting Factory Shop
Thank you for your fantastic feedback! We’re delighted you found exactly what you wanted, and that the ordering, delivery, and packaging all met your expectations. We really appreciate your kind words and look forward to helping you again in the future.
Couldn’t recommend them more
Couldn’t recommend them more. I broke my lamp and was desperate to find a replacement. Order this and it was delivered within a matter of days I was so shocked at how fast it was!
4 januari 2026
Antwoord van Poole Lighting Factory Shop
Thank you so much for your kind words! We’re thrilled we could help you replace your lamp quickly and that the delivery exceeded your expectations. Your recommendation means a lot, and we’re glad we could make the process easy for you.
Great product matches my lights that I…
Great product matches my lights that I bought from
Here previously
10 januari 2026
Antwoord van Poole Lighting Factory Shop
Thank you for your feedback! We’re delighted the product matched your previous lights perfectly. We really appreciate your continued support and hope you enjoy them.
Speedy delivery orderd 3 different…
Speedy delivery orderd 3 different lights all came seperate packaging and well packed to not break!
10 januari 2026
Antwoord van Poole Lighting Factory Shop
Thank you for your review! We’re glad to hear your order arrived quickly and that all three lights were securely packed and delivered safely. We really appreciate your feedback and hope you enjoy your new lighting.
Antwoord van Poole Lighting Factory Shop
Thank you for your feedback!
Poole lighting is always my first stop…
Poole lighting is always my first stop for lighting. A fair range of lighting ( in my experience not so great on floor lamps) but otherwise excellent. And all at really great prices - can’t be beaten. Really helpful staff and great value for money.
9 januari 2026
Antwoord van Poole Lighting Factory Shop
Thank you so much for your kind and detailed feedback. We’re delighted to hear Poole Lighting is always your first stop and that you find our range, prices, and value hard to beat. We really appreciate your honest comments on the floor lamp selection too, feedback like this helps us improve. Our team will be pleased to hear your kind words, and we look forward to welcoming you again soon.
Antwoord van Poole Lighting Factory Shop
Thank you for your review! We’re glad to hear the item met your expectations, offered great value, and arrived quickly. We really appreciate your feedback and hope to see you again soon.
Lamp
When the first lamp was broken they informed me right away to say they were getting me a replacement which would take a further week. This information was good
3 januari 2026
Antwoord van Poole Lighting Factory Shop
Thank you for your feedback. We’re sorry the first lamp arrived damaged, but we’re glad we could keep you informed and arrange a replacement promptly. We appreciate your understanding and are pleased the communication was helpful.
Antwoord van Poole Lighting Factory Shop
Thank you for your great feedback! We’re really pleased to hear you found the ordering process easy and the delivery fast. We appreciate you taking the time to share your experience and hope to serve you again soon.
Thanks pool lighting
Thanks pool lighting , great product and quick delivery .
Even better was the price .
I need an additional transformer so will be using this company again .
Good customer service , thanks to all .
Happy new year .
24 december 2025
Antwoord van Poole Lighting Factory Shop
Thank you so much for your kind feedback! We’re delighted to hear you’re happy with the product, pricing, and delivery speed.
We really appreciate your support and look forward to helping you again when you need the additional transformer.
Thanks again, and Happy New Year to you too!
Antwoord van Poole Lighting Factory Shop
Thank you for your feedback! We’re delighted you found ordering easy and delivery fast. We look forward to welcoming you back to Poole Lighting Factory Shop soon!
Excellent service
Timely delivery with no damage,at a time of year when everything is manic. We ordered replacement glass light covers
19 december 2025
Antwoord van Poole Lighting Factory Shop
Thank you for your review! We’re glad to hear your replacement glass light covers arrived safely and on time, especially during such a busy season. We really appreciate your support and look forward to serving you again at Poole Lighting Factory Shop.
Fantastic next day delivery and much…
Fantastic next day delivery and much cheaper then price elsewhere. Ordered Friday PM, arrived the other side of the country in a rural area on Saturday Morning just 4 days before Christmas. So yes you pay for delivery but undelvedly efficient.
19 december 2025
Antwoord van Poole Lighting Factory Shop
Thank you for your wonderful feedback! We’re thrilled to hear your order arrived so quickly, especially during the busy pre-Christmas period. It’s great to know you found our prices competitive and delivery efficient. We really appreciate your support and hope to serve you again soon at Poole Lighting Factory Shop.
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