Posh Totty Designs Reviews 

I was giving a signet ring as a present and it was made to the incorrect size. I emailed the customer service team who insisted it was right, even though it didnt fit me. My ring sizer and all my other rings fit fine so unsure how this one item wouldnt! I paid for the resizing to be done only for the ring to be sent back in a totally different colour! The customer service team were quick with their responses and did send a pre paid returns label for me to send it back, however once the ring was returned the quality of the product was poor. The ring is gold plated and it arrived to me already scuffed and scratched. I have had it for maybe 2/3 weeks now and the plating is already coming off and discolouration is showing. Shame as it is a nice ring otherwise, just now looks shabby and will likely need replacing. Wouldn't recommend anything if not solid gold.

Purchased a men's russian ring necklace for my husband and he loves it. Sadly the barber cut the chain by accident. I messaged their customer service and they responded super quickly and helped me to buy a new chain so easily. Would highly recommend this company.

We made a visit to the Brighton store looking for a specific Personalised 9ct Gold Two Ring Russian Necklace, the chain length available as standard was not right for my wife so the team looked into a different length for us. Jessie and the team were able to get back to us quickly, provide a non-standard length and deliver the necklace to us on an expedited timeline to arrive before a birthday which we really appreciated. Really good service from a personable team and a fantastic product which we are very happy with. Thank you

I had an issue and Posh Totty went out of their way to resolve it would definitely recommend, great communication and understanding.

Typical man I forgot to order a Mother’s Day present in good time and in a panic I spoke with Jesie and she kindly pulled out all the stops to get my order to me in time for my daughters to give their mummy a well deserved present. Thank you to all at Posh Totty that made this happen. Fantastic service thank you.

Brought script ring within a few days ring is bent and bits fell off no longer says name rendering it useless.

I can only highly recommend this company! I contacted them asking for a personalised necklace. They immediately got to work and everything went smoothly. I hade some problems with the shipment (due to UK/EU rules), but they helped with this too.
Happy customer right here!

Cannot fault my experience ordering with Posh Totty for the first time. I was looking for something special for my sisters 30th birthday and was thrilled to find their ‘moon’ necklace. Due to the private and sentimental nature of an engraving I wanted I asked if the engraving could be done on the back of a necklace instead of the front and their customer service team couldn’t have been more helpful. The necklace arrived very quickly and in beautiful packaging. I wouldn’t hesitate to order from them again.

I recently ordered a Kintsugi locket and added a comment to ask if it were possible to add an engraving to the back. I wasn't sure if it'd be possible to add an extra layer of personalisation, but as it is such an important piece for me I thought I'd ask.
Natalia from the customer service team was brilliant, got back to me within less than a working day to confirm that they could fulfil my request. I'm absolutely delighted and can't wait to receive to locket. Thank you!

The help I received from Emily in customer services was excellent. I don't think I would have had the confidence to purchase without her help, quick and helpful replies. Really looking forward to my purchase, would highly recommend

Brilliant service from Jesie at Posh Totty Designs- I emailed before ordering about a bespoke order and she responded super fast and answered all my questions. Can’t wait to receive my order! Thanks again

I ordered a solid 9ct gold Russian ring necklace with my partner and children’s names on and it’s beautiful. Jesie answered all the questions had prior to purchasing and the item arrived within a week, beautifully personalised and packaged. I’m delighted to have discovered this company.

I’m all up for supporting local businesses rather than large corporate, so I bought a personalised curved message hammered disc necklace from Posh Totty. The personalised stamping looked great and was accurately done. It was a little smaller than I imagined, but this was my fault as the dimensions are clearly visible in the product description. After a number of months of wearing it the disc eye hole broke off and I reported this to Posh Totty. The way they handled this problem was absolutely fantastic. They were extremely timely in their communication and gave me various options to resolve the issue. Once I chose an option things were resolved extremely quickly 😀

Based on the look of their designs and their after sales support, I would definitely buy from Posh Totty again.

I received a DIY silver ring kit as a gift and loved it. I corresponded with Emily and Natalia from the customer services team about doing multiple designs and various other logistics, and they were both fantastic. The finals rings turned out great, thank you!

Hi there, I recently ordered a Kintsugi silver locket which included my family photos inside. I just wanted to say thank you for having my order dispatched so quickly. I contacted Posh Totty about the delivery timeframe, as I wanted to wear the locket to my late father’s funeral. I panicked as I didn’t think it would arrive in time and I’m very grateful that it did! I’m so happy with the locket and I would definitely recommend from Posh Totty to my friends and family.

I was bought a necklace as a gift with my kids birthstones in for 50th! This was in march 2023, I noticed one of the stones had fallen out recently. I contacted them to see if there was anything they could do. They replied very quickly asking for photos and then said they would replace the stone free of charge if I returned it. They even gave me a free postage label. They whole process between returning and resending back was around a week and they kept me informed via email with each step of the process! I believe you need to notify them if any faults within 30 days of receiving their items but on this occasion they went above and beyond, repairing nearly 2 years after! Absolutely 10/10 service, and a massive thank you!

Emily in the store was very helpful when helping me buy a necklace with my dad for my mum.
She loved it. Thank you :)

Wonderful company! I purchased a ring a year and a half ago and noticed on holiday this year the diamond was missing. I e-mailed and was advised that they usually do not repair faulty rings after 30 days but that the head jeweller agreed to mend it for me. The ring was sent back to me as good as new within weeks. Really impressed by the quick service and lovely customer service from Natalia and Jesie at Posh Totty Designs. Thank you!

I recently ordered a Kintsugi silver locket and couldn't be happier. I emailed through my photos which Jesie arranged to be printed and added inside the locket, as well as arranging for an engraving on the back of the locket. Customer service communication was spot-on, prompt, friendly and helpful. Delivery was on time. The locket is gorgeous and just what I was hoping for. Would definitely order from Posh Totty again for myself or gifts for others.

Delighted with the additional ring added to my Russian ring necklace. I now have my granddaughters all together. Fast efficient service from the PTD Team -special thank you to Emily who kept me updated throughout the process.