Pragnell Reviews 

I’ve found some high end jewellers/ watch dealers to be stuffy or unhelpful so walking into Pragnell in Mayfair is like a breath of fresh air! The whole team are welcoming, genuinely helpful and totally professional.
Angus is an amazing salesperson….so relaxed….no pressure and enormously experienced…..pointing out factors you might not have considered leading to a purchase that far exceeds your original expectation!
I’ve been totally delighted with my purchase and love this customer centred approach at Pragnell.

I enthusiastically recommend Mike Dewey for his outstanding attention to detail and customer service skills at Pragnells. Every interaction with Mike at Pragnells has been a delight, thanks to his meticulous approach to assisting clients. He has an unparalleled ability to understand preferences and guide to the perfect watch choice, ensuring every detail aligns with individual tastes and requirements. If you're seeking a personalized and attentive watch-buying experience, Mike Dewey at Pragnells is the professional to turn to.

I visited the Stratford store to return an online purchase that sadly wasn’t suitable. My return was dealt with swiftly and efficiently by Daniella. Whilst chatting Daniella was incredibly in tune with my style and what I was looking for. She made the suggestion of creating a pendant using rainbow sapphires in the style of their existing ‘RockChic’ collection.
This was a very exciting concept and through Daniella’s expertise and vision she soon provided me with a choice of loose stones for me to choose from. Corresponding via email and photos we were able to liaise on the positioning of the stones to create the desired look.
In under six weeks from concept to creation, today I was presented with the final piece.
It was stunning beyond all belief. The beautiful workmanship as to be expected by Pragnell’s combined with the most exquisite vibrant coloured sapphires. I am beyond thrilled with this experience. On collection, I was greeted with a chilled glass of bubbly while my pendant was carefully and thoroughly wrapped.
Thank you Daniella for the ease of this process and enabling me to have such a stunning piece of jewellery.

I had a fantastic customer experience at Pragnell’s in Stratford, Warwickshire. I popped in without an appointment, and was met by smiles and the offer of a hot drink. After a very short wait, I was introduced to a very nice Chap called Marc. Marc displayed a vast amount of Knowledge and experience within the Jewellery sector. I was shown several Watches and handled them to get a feel of right Watch for me. I purchased a lovely Timepiece, which I have enjoyed wearing over the last month.
This was an excellent customer experience. I will definitely return to Pragnell’s in the future for my Jewellery needs.

Bought a pre-owned watch from Pragnell and have nothing but good words for them. Great service from Marc, very competitive price and product was of excellent condition, as stated. If they say great price believe them.

Physically attended the Leicester Store. Simply WOW - Customer Experience, Speed of Service & Quality Stock. Dont pass up a chance to meet Graham & the Team! A+++++

Return Customer for life now ❤️

I first made contact with Pragnells in Mayfair early February regarding an enquiry of mine relating to a potential purchase, I was dealt with by an Angus Feng the initial contact resulted in a visit to the store in early March where I met Angus and a lady by the name of Anna. I returned to Pragnells last week as my enquiry had progressed to a purchase. I am delighted with my item and with the overall way I was tended to by both Angus and Anna I will certainly be going to Pragnells in the future. A very nice store and staff who were very helpful even the security guy on the front door was a delight to speak with. A five star experience, highly recommended.

Outstanding customer focused approach to jewellery sale. Daniella Regan took real care to understand exactly what I wanted to achieve with a gift. Her advice was invaluable.

Pre-Owed watch shop at Pragnell
Purchased a watch at the pre-owned shop opposite the main Pragnells in Stratford upon Avon. I was not planning to do so but the opportunity to have a pre-owned at a good discount made sense to me. Service was excellent and Marc had good knowledge of the Breitling range to help me make up my mind. I enjoyed the experience of buying a new watch.

Thank you Daniella,
It’s a pleasure to visit Pragnells, nothing is too much trouble for you. The service is excellent and your ability to source exactly what we want is excellent.

In my dismayingly extensive encounter with this Rolex and Patek authorized dealer, it became abundantly clear that the acquisition of coveted timepieces such as the Aquanaut, Nautilus, and Daytona was contingent upon an egregious condition: purchasing jewelry.
I was taken aback when, after expressing interest in these esteemed models, I was not met with enthusiasm but rather a sales pitch for their jewelry collection. Astonishingly, I was explicitly told that the only viable route to securing these watches was through substantial expenditures on their jewelry offerings.
The dealer shamelessly asserted that a prerequisite for obtaining a Daytona was a jaw-dropping £25,000 investment in their jewelry selection. Similarly, the threshold for a Nautilus or an Aquanaut was an eye-watering £30,000 splurge on their adornments. It was an affront to the very essence of luxury watchmaking—an industry built on craftsmanship, heritage, and exclusivity, reduced to a transactional exchange.
By coercing customers into buying jewelry as a means to access Rolex and Patek Philippe timepieces, this dealer not only diminishes the intrinsic value of these renowned brands but also perpetuates a culture of elitism and exclusivity. It's a stark reminder that, in their pursuit of profit, they have forsaken the principles of integrity and authenticity.
In essence, this dealer's insistence on linking watch purchases with jewelry acquisitions not only undermines the integrity of the luxury watch industry but also diminishes the passion and enthusiasm of genuine collectors. It's a disheartening reflection of a market where the pursuit of profit outweighs the appreciation of craftsmanship and heritage.

Outstanding Customer Service

I recently purchased a Patek Philippe watch from Pragnell; and it was such a special and enjoyable experience from start to finish.

The whole team at Pragnell are outstanding - everyone that I met was helpful and extremely polite - and the environment is perfect for a purchase of this nature.

I do want to single out Andrea De Bona - who held my hand throughout the purchasing process - and who guided me through the world of Patek watches with a genuine enthusiasm. Andrea's expertise in Patek is exceptional as his customer service - nothing was too much trouble.

I could not recommend both Pragnell and Andrea highly enough.

I have known Mr. Sunil Madhvani for over 20 years so when I wanted to buy my wife an anniversary present he was the first person I thought of to assist me. I was very warmly welcomed by Sunil and other Pragnell staff and was very grateful that the item I had chosen was put aside for me for over three weeks before I could visit. The gift wrapping of the item was a work of art! Sunil gave me a tour of the premises which was an experience in itself given the sumptuous jewels to be viewed. The state of the art security was fascinating! Sunil's knowledge and experise is second to none - there's a reason he's won those awards. I look forward to visiting Pragnell again. And I forgot to mention the most important thing - my wife loves her gift.

Yesterday I visited Pragnell, Mayfair. What incredible people, friendly, helpful and incredibly knowledgable. It was my first time visiting the store and I will certainly be back soon. Whether your looking for everyday jewellery, something special for a loved one or a browse of the incredible selection of time pieces, there really is something for everyone- and the shop is displayed in the most beautiful style that will have your eyes on stalks. I was looked after by Sunil who is a walking horology encyclopaedia and I could have spent hours listening to him passionately talking about watches and brands. Every staff member had a smile and made you feel very welcome which does not always happen with luxury goods stores. Highly recommend. Alex

Sunil, it was really nice meeting with you and the team at Mayfair.
I very much enjoyed your presentation - it was really informative - Thank You
You explained the pedigree that Patek Phillipe injects into each of its watches with a blend of technical expertise and creative artistry - watchmaking at its very finest!

Having spied a coloured sapphire and diamond bracelet in rose gold on the Pragnells website, Danielle in the Stratford store was able to place a special order for me to have one made up in yellow gold. Looks great with my little collection of tennis bracelets. Thank you for great service. I’ll see you soon.

Excellent Customer Service, a very personable experience tailored to my individual requirements. Would highly recommend Robert Denny at the Stratford Upon Avon Brach.

What a lovely welcoming experience at Pragnell’s in Mayfair today.
We walked in for the first time without appointment and were warmly welcomed. Angus was incredibly knowledgable..just so helpful ….and such a joy to interact with a sales person who seemed to take a genuine interest in helping us learning about and obtaining the item of our choice in an unhurried manner.
The start of hopefully a long and successful association with this jeweller!

Rob and the team were excellent in catering to all my needs and refining my requests down so I left with the perfect watch. There was no pressure set on me to purchase anything I wasn’t 100% on. Rob was incredibly knowledgeable and I felt very happy when I left the store with my perfect watch. I look forward to a continued relationship with the store in the future and will be sure to recommend it to friends and family.

I had the pleasure of purchasing a watch and our wedding rings from Pragnell jewelers and was incredibly impressed with their service. Daniella, the sales person who helped us, was incredibly knowledgeable and helpful, taking the time to understand our needs and preferences before recommending the perfect pieces for us. She was patient and understanding, and made the entire process a delight.

The craftsmanship of the pieces we purchased is truly exceptional. The watch is beautifully made and feels incredibly luxurious, and our wedding rings are simply stunning. We are so happy with our purchases and would highly recommend Pragnell jewelers to anyone looking for fine jewelry.

Daniella's outstanding customer service and the exceptional quality of the jewelry we purchased has earned Pragnell jewelers a 5-star rating from me.