Preloved Reviews 

Despite supplying the request information to Andrew of Preloved the abusive message sender is still on and listing items for sale,, Preloved took no action

Update ….and Preloved want to get the issue resolved that they ignored my 2 direct emails to Preloved they ignored the 1st Trustpilot information request that I completed and they ignored the update when they failed to respond or take action and now they failed to send an information request that they would like me to complete... you can all see the pattern here, AVOID USING PRELOVED THEY ALLOW ABUSIVE MESSAGES ON THEIR SITE, TOTAL INCOMPETENCE

Avoid this site, for many years I used and liked preloved.
However after renewing my membership in July this
year I noticed they had taken the payment twice.
On investigation I found this had happened on the previous 2 years.
I have tried to contact them 3 times by email over a 2
month period, I have had no response.
Shocking state of affairs!!!

Preloved asked me for more information, I responded
but there has been no response.
I am considering taking them to court to get my money back

An update since receiving a reply from Preloved. Says it all really. No interest in a meaningful response, just bot talk.
I am not sure what the purpose is of Preloved. I listed an item for sale and, when it did not appear, I checked to find it was marked "Under Review". 2 weeks later, "Under Review". A month later, yes, still "Under Review". So I thought I would contact them to ascertain why an ordinary everyday item needed any review. Some time has passed now - weeks - no response from Preloved. So, my question remains, what is the purpose of Preloved because it certainly can't be to accept advertisements from homeowners. I would add that I have placed an ad with them previously. Suffice it to say, I have not sold anything and now, perhaps, I know why.

Well Preloved, it appears the only way to get you to actually approve an ad for a long time paid customer is to post a negative review on Trustpilot, so here I am. I have tried posting my ad multiple times, carefully checking to be sure it meets all of your guidelines, but it always goes to awaiting review limbo. I have waited 5 days and sent a message to customer service with, as expected, no response.

Update 9/9, now a complete nonsense response below. Suspect they are just generating AI responses here and no human is actually paying attention. Time to cancel.

Waited 3 days for a approval of a advert so gave up. Obviously out of business now should just shut down the app and websites.

I put an advert on and it's still waiting with you after a month. I have sent a message and still had no reply and yet I'm a full paid up member

Stephen can't respond no where to

Been waiting for my advert to be reviewed, but 1 month later it was not. I removed it, and placed the advert differently and bought a premium subscription, In hope that would speed things up. One month again and still waiting for editorial review.

This website takes the absolute piss out of their customers. I have left them over 10 emails with no responses, and I have tried looking for a contact number to call them and request a full refund, but can’t find a number.

Do yourself a favour: do not use preloved. Sell your pets elsewhere as you will be waiting months for your advert to be approved (you can’t have your advert viewed by potential buyers until it’s past the editorial review).

Absolutely scammers!

This is how to pull the perfect scam and get away with it. The worst platform in the uk. They will take your money for membership instantly but you can't actually advertise because ad approval takes months. No communication no explanation you cannot even contact them to ask what's going on. So if you have animals to sell and they have to go in a certain timeline, you and your pets are most definitely doomed. Rubbish app with scammers don't fall for it!

Appalling customer service. In fact no customer service. Taking payment for full membership but only allowing access to ‘free’ membership. No response to three requests.
Sites states they’ll get back to you ‘as soon as they can’.
Their response which is surprisingly swift after leaving a review on this site is another generic ‘copy and paste’ effort. Have contacted the Ombudsman.

I've tried to advertise on this site, my advert has been in editorial review for way over a week yet other platforms have made it live within mins very poor service i've messaged them twice through the site and had no reply

I have been a member for years, never had any issues previously but lately adverts do not get approved, the screen sometimes goes blank and you can’t log in and no one replies to customer service emails. I have paid to be a member but not getting the service.

Don't use this site! I have tried to upload an advert with no luck and them sitting in the "editorial review" stage for weeks.
Tried to contact customer service numerous times with no reply, disgusting service.

I've been trying to get an advert approved on Preloved for several weeks now and the lack of customer service is incredibly frustrating.

My advert is for Ragdoll kittens who are currently 20 weeks old. It has repeatedly been held for review with a message telling me that GCCF recommends kittens should not leave until they are at least 13 weeks old. The advert already clearly states their date of birth and that they are 20 weeks old, so they are obviously well over the minimum age.

I have even amended the advert to explicitly state that the kittens are 20 weeks old and that all kittens will only leave at 13 weeks of age or older, exactly as requested. It is STILL not being approved.

The most frustrating part is that I have contacted Preloved more than 10 times trying to find out what the problem is and have received absolutely no response. I would happily change something if there was actually an issue with my advert, but I can't fix a problem when nobody will tell me what is wrong.

Weeks of trying to get a perfectly legitimate advert live and more than 10 attempts to contact customer service without a response is simply not acceptable.

I'm posting this review in the hope that somebody from Preloved will finally look into my account and manually review the advert.

Ive never known a site to take so long to review adverts, on average usually 1-2 weeks which is awful. Dont know why im wasting my time and money on this site

EDIT Sending a stupid reply just about sums you up. I am reporting you to the Office of the Information Commission for breaching the GDPR Regulations by failing to act on my NUMEROUS requests to remove ALL my details from your database…my RIGHT TO ERASURE and for trying to take a membership fee on more than one occasion from my bank account despite me saying I do not want a membership you are being reported to the FCA send to the media who help people who cannot get responses from awful companies such as PRELOVED. END OF EDIT

EVERYONE, REPORT YOUR EXPERIENCE
They persist in trying take a membership fee without my consent even though I do not use PRELOVED. This year my card had changed so my bank blocked them and my bank told me they could continue to try to take my money. I have several times requested that they remove my details from their database. They have failed to do that and have breached the GDPR Regs and I am reporting them also to the Financial Conduct authority. The CEO does not reply and numerous links on their website do not work. AVOID

Unimpressed. As a seller you want people to be able to respond to ads but it seems that free members, which I would expect most to be, can't interact with listings that are less than 12 days old.
Pretty poor way to run things, definitely not worth bothering with

No point in paying membership. They are not publishing adverts - I have asked for a membership refund but no reply. As a point of principle, I will request a refund from my bank.
Also reporting to Trading Standards as preloved are taking money for a non existent service.

Pointless website,they dont bother approving posts or replying to messages

*edited in response to reply,why are you asking for non existent reference numbers? There are no reference numbers for adverts sitting pending approval!!!!!
Interesting how you have time to respond here but no time to respond to customer messages on preloved website?? Countless other people complaining about same issues
Incidentally my adverts posted several weeks ago still are sitting awaiting approval and no messages to customer service (cough cough) have been responded too....

What has happened to Preloved?
I’ve been a regular advertiser with Preloved for many years and, until recently, have always found them professional, reliable and prompt when responding to queries.
Unfortunately, this is no longer my experience. I’ve placed two adverts which have now been waiting weeks to be reviewed, and neither has been published. I’ve also sent emails regarding the issue, but have received no response whatsoever.
What is particularly disappointing is that my subscription payment has been taken without any problem, despite the service I’m paying for not being provided.
I’m extremely frustrated and disappointed with the lack of communication and the apparent decline in customer service. I hope Preloved will address this and explain what has happened to the service that used to be so professional.

Ive had adverts pending approval nearly 2 weeks,no response to any messages sent to customer services.
Would reccomend people use pets4homes and freeads instead.

*edit in response to reply,there is no reference or order numbers on my STILL pending adverts or account! You should be able to see all pending posts and messages!!