So we stayed at the premier inn, the bed was incredibly comfy and we said we need one of these beds at home! Looked into it, realised we could order one, so thought yeah! Placed the order eagerly a... Toon meer
Bedrijf heeft geantwoord
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A great idea to order the same mattress that you can try out in their hotels so you know what you're getting. Ordering was easy and kept well informed regarding delivery and tracking. Delivery guys we... Toon meer
Bedrijf heeft geantwoord
Comfortable mattress. Firm edge which is helpful when sitting on the edge of the mattress. We already have the same mattress on another bed which we were pleased with and why we ordered this one. C... Toon meer
Bedrijf heeft geantwoord
Excellent product, really high quality and comfortable mattress, delivery was flawless and hassle free. Easy to use website where you can pick a delivery slot to suit you. All good.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Geschreven door het bedrijf
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Contactgegevens
Verenigd Koninkrijk
- 0333 010 3103
- premierinn@silentnight.com
- www.premierinnbed.co.uk
4,5
Uitstekend
5K reviews
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I still have not received a receipt for…
I still have not received a receipt for this mattress, no confirmation of purchase at all, not happy with bed and have no way to return it
21 juni 2026
Antwoord van Premier Inn At Home
We're sorry to hear about your experience and the issues with your mattress purchase. We'll have our CX team reach out to you directly and help with this.
Kind regards, Louise at Premier Inn At Home
Antwoord van Premier Inn At Home
Thanks for your review Rosie,
All the best, Louise at Premier Inn at Home
Not an Hotel mattress
Needed a new mattress and having stayed in Premier Inn thought it would be a good choice.
3yrs in the top metal frame of the mattress had broken and created a hole in the cover and topping.
Mattress replaced and new one arrived advised the warranty ran from the date of purchase for the first mattress.
Guess what this mattress is doing the same thing the top metal framing in the mattress had bent if not snapped. when you move the mattress around to change sheets or rotate regularly it just fold in the middle.
Our son also purchased one of these mattresses sadly on our initial recommendation and he is also having the same issue.
If this is the same as the mattress in Premier Inn they must be replacing weekly.
26 juli 2026
Review zonder uitnodiging
Antwoord van Premier Inn At Home
We're sorry to hear this Keith, and have asked for more information so our CX team can reach out to you directly.
Kind regards, Louise at Premier Inn at Home
All as expected.
A great idea to order the same mattress that you can try out in their hotels so you know what you're getting. Ordering was easy and kept well informed regarding delivery and tracking. Delivery guys were very helpful and took mattress to room of choice (in flats with no stairs). We only ordered a mattress on this occasion but selecting bed and base was very clear process if that was required.
28 juni 2026
Antwoord van Premier Inn At Home
We're so pleased to hear you had such a positive experience, from the ease of ordering to the helpful delivery team. It's wonderful that you appreciate being able to try our mattress in advance! Thanks Ashley.
Kind regards, Louise at Premier Inn At Home
Loved it immediately
Arrived promptly and when expected, pleasant friendly delivery men. Great mattress loved it immediately, lovely and firm and comfortable.
26 juni 2026
Antwoord van Premier Inn At Home
We're so happy to hear that your mattress arrived promptly and that you love it! We really appreciate your feedback.
Kind regards, Louise at Premier Inn At Home
Did not feel that it was a pillow that…
Did not feel that it was a pillow that is like the ones used in hotels. Disappointed especially for the price I paid.
27 juni 2026
Antwoord van Premier Inn At Home
We're truly sorry to hear that our pillow didn't live up to your expectations or match the hotel experience you were hoping for.
Best regards, Louise at Premier Inn At Home
Very easy web site to use and fantastic delivery and bed set up by the delivery persons.
Very easy web site
27 juni 2026
Antwoord van Premier Inn At Home
We are so pleased to hear that you found our website easy to use. Your positive feedback is greatly appreciated Kevin.
Best regards, Louise at Premier Inn At Home
EVERYTHING from start to finish was…
EVERYTHING from start to finish was amazing! 🤩 So easy to order, great customer service, delivery was fantastic, the guys wouldn't leave until the mattress was in place and took all packaging away, so polite and helpful and the mattress is so comfortable and at such a reasonable price, we are VERY happy customers 🙂 We're so pleased with it we have decided to buy 3 more for our other beds, when we've finished paying for this one 🤣
27 juni 2026
Antwoord van Premier Inn At Home
We are so delighted to hear that your entire experience, from ordering to delivery, was amazing! It truly makes us happy to know our team provided such polite and helpful service, and that you're enjoying the comfort of your new mattress. We appreciate your kind words and look forward to helping you with your future purchases!
Kind regards, Louise at Premier Inn At Home
Not as comfortable …
I was excited to get my new mattress but although the delivery was first class I’m not finding my mattress as comfortable as yours when I use premier inn.
19 juni 2026
Antwoord van Premier Inn At Home
We appreciate your feedback regarding your new mattress. We do hope you allow the mattress time to settle and your own body chance to get used to the new support. We're sure you'll soon be enjoying a better nights sleep.
Kind regards, Louise at Premier Inn At Home
Antwoord van Premier Inn At Home
We're so happy to hear how much you love your pillows Joanne, Thanks for your wonderful feedback.
Louise at Premier Inn At Home
All good thanks
26 juni 2026
Antwoord van Premier Inn At Home
Thanks for your review William,
All the best, Louise at Premier Inn at Home
Can get a mattress delivered quickly and efficiently
Easy no fuss process to buy a new mattress
18 juni 2026
Antwoord van Premier Inn At Home
We are so pleased to hear that buying your new mattress was an easy and fuss-free process. Thank you for your positive feedback!
Kind regards, Louise at Premier Inn At Home
The pillows are of good quality
The pillows are of good quality, reasonably priced, arrived on time. They are comfortable and firm as ordered.
24 juni 2026
Antwoord van Premier Inn At Home
We're so happy to hear that your pillows arrived on time and that you're pleased with their quality and comfort. It's great to know David.
Kind regards, Louise at Premier Inn At Home
Comfortable mattress at a fare price.
Comfortable mattress.
Firm edge which is helpful when sitting on the edge of the mattress.
We already have the same mattress on another bed which we were pleased with and why we ordered this one.
Cost at least as good as comparable mattresses by other manufactureres.
18 juni 2026
Antwoord van Premier Inn At Home
We're so pleased to hear you're enjoying the comfort of your new mattress! It's wonderful to know that your previous positive experience led you to choose us again. We appreciate your kind words.
Kind regards, Sam at Premier Inn At Home
Excellent service from start to finish 🤷♀️
25 juni 2026
Antwoord van Premier Inn At Home
Thanks for your wonderful feedback Diane,
Kind regards, Sam at Premier Inn At Home
Amazing pillows
Amazing pillows, such comfy & really hold shape…… will definitely be purchasing more.
18 juni 2026
Antwoord van Premier Inn At Home
We are so happy to hear you find our pillows so comfy and that they hold their shape well. We appreciate you taking the time to leave such a fantastic review Hannah.
Kind regards, Sam at Premier Inn At Home
Really good stop over when I am visiting
Always use premier inn when I am visiting friends and family as it’s so nice and relaxing and the food is very good too
7 april 2026
Antwoord van Premier Inn At Home
It's wonderful to hear that you consistently choose Premier Inn. Please ensure you move this review to the hotel page, so the right team can pick it up.
Kind regards, Sam at Premier Inn At Home
Delighted
Delighted! Bed is great, delivery a little earlier in the day than expected but smooth
24 juni 2026
Antwoord van Premier Inn At Home
We are delighted to hear you are pleased with your bed! We're also happy that despite the earlier delivery, the process was smooth for you.
Kind regards, Sam at Premier Inn At Home
Excellent service from start to finish
Excellent service from start to finish. Two men delivery, very polite, placed bed on frame, removed all packaging. Mattress extremely comfortable mattress best sleep I’ve had in years.
24 juni 2026
Antwoord van Premier Inn At Home
We're delighted to hear you received excellent service from start to finish. It's wonderful to know you're experiencing such comfortable and restful sleep Anthony.
Kind regards, Sam at Premier Inn At Home
Antwoord van Premier Inn At Home
We are glad you appreciate our products. We are very concerned about your delivery experience and would want to look into this further. Our CX team will reach out to you directly for more information
Kind regards, Sam at Premier Inn At Home
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