Premier Man Reviews 208

the quality of the goods they sale is very basic and low avoid this company

Last Friday (14th March) somebody left a parcel in front of my flat on the corridor. When I came home from work I found out the torn parcel and when I looked inside, there was an invoice with my name and address there and 2 boxes of MAN SHOES!!! I am a young single lady AND FOR SURE I DON'T NEED MAN'S SHOES!!!
I emailed them immediately about it, BECAUSE I HAVE NEVER ORDERED THAT NOR SIGNED FOR IT!!! I requested a return sticker.
Over a week past, I have sent lots of emails and no reply so far.
Each time I was getting automated response that it will be dealt with IN DUE TIME AND IF I NEED TO SORT IT OUT NOW, I HAVE TO PHONE THEM ON THAT EXPENSIVE 08712..... NUMBER!!!
They broke the low: identity fraud, leaving the parcel unsigned on the corridor of the block of flats unsupervised, where practically anybody could have stolen that without suspicion. The packaging was torn and obviously somebody has looked at the invoice with my personal details.
Totally unacceptable. The worst company ever!!!

I ordered two pairs of jeans and immediately when the bill came paid in full. Week after week I was sent letters to say I hadn't paid, eventually I rang only to be told I had to give them proof, I went to my bank and had them print off proof of payment thinking this would be the end of it, but no, further letters arrived saying I hadn't paid, again I rang and was told I hadn't sent proof. By now I was getting very angry, in the mean time they had the audacity to send me catalogues. I again went to my bank for a second print off of proof and posted it requesting a refund for payment, I was told they wouldn't pay as they had had to do a lot of detective work to find my payment blaming me for not saying who I was, when I sent them their letter back with my proof of payment. i will never shop with this company again and have told everyone I know about the abominable way in which I was treated.

I was told that small electrical items home utensials would be sent direct from a supplier. I was informed this should take around 10 days . However after 1 month i still do not have these items. The dates keep moving forwards all the time! They badly need new reliable suppliers. I wont be using them again.

I have been a customer of this company for 12 to 18 months or so, UNTIL TODAY! For the last 12 months I have consistently had difficulty logging in to the online system, continually being told my ID and/or password are incorrect, despite them being firstly completed automatically by google chrome, then typed in manually by me. Sometimes this would go on for ten and even fifteen minutes until I finally gave in and quit! This has created problems for me twice with paying my bill late because I was away from home and couldn't find out how much to pay, so ended up charged for late payment, subsequently refunded, but has left me today having £65 refunded to me because that is how much I had overpaid due to having to guess too often how much I needed to pay each month!! I contacted them twice in the last 2 months, expressing in words, capitals, and starred out words etc. my desperate frustration with this seemingly never ending problem, only to receive the reply that because my complaint was 'offensive' they would not act to resolve it 6ntil I re-submitted it in a more polite manner!!
I complained about this online, and to a manager called Ashley, and a day later she phones me telling me that in light of the first recent communique she agreed that the second one WAS offensive, regardless of my explanation a day earlier that the last two months had been the culmination of 12 months of frustration, so I told her on principal to send me the money they owe me and close the account!!
If you don't like companies that operate along the same lines as Zynga, that they are always right and the good paying, regular spending customer be damned, then stay away from this lot or you'll end up feeling the same way I'm sorry to say!!

Just keep on sending the wrong size I order 44 they send 42 again and again and again.
In a word useless.

Found one item online, a man's shirt, that I wanted to purchase and did so. It was satisfactory and delivered on time - so far so good. BUT I paid the amount due immediately and did not want any ongoing credit account and I did not want any further stream of uninvited sales emails. Ending the 'relationship' with Premier Man has been a nightmare. Their 'unsubscribe' facility simply fails to operate and though they have eventually responded to my requests to stop the sales emails and close the account - BOTH SALES EMAILS AND COMMUNICATIONS ABOUT MY ACCOUNT (WHICH HAS A ZERO BALANCE AND HAS DONE SINCE I IMMEDIATELY PAID OFF THE CHARGES OF THE ONE PURCHASE) CONTINUE TO ARRIVE. DON'T TOUCH THIS COMPANY WITH A BARGE POLE!

So I shop from Premierman because I'm a big guy. Unfortunately with Premierman you end up paying full RRP for last years clearance stock.

Recently I ordered a pair of shoes. They were advertised as "New in" but upon further investigation they are in fact a model that Clarks don't do any more. I paid 60 quid for them.

When they arrived, the parcel looked like it'd been dropped and then run over by the delivery van... twice!

Fortunately the shoes were ok.

Looking underneath the shoes there's a big red sticker saying that shoes are not to be worn if they are to be returned. How am I supposed to know if they fit and don't chafe if I'm not allowed to try them on?

Ridiculous policy!

THERE SERVICE CHARGE IS VERY HIGH IN FSCT ITS DISGRCEFUL

Been shopping with Premierman for a few years now and always been happy, until now after I recieved my latest statement to find I've been charged £6 for 2 items returned late. I actually returned the items within the 14 days so don't understand this (it must be based on the days from it leaving them to them recieving it back), I seldom retun items (when I do it's because they genuinely aren't good, i.e. on this occassion wide fitting trainers that weren't wide lol). Premierman are good for clothes that fit men, prices are reasonable (if you take advantage of the regular 20% off offers), delivery is usually quick, but charging for late delivery on poor quality products is bang out of order.

although an easy way to shop for the bigger man. My husband has bought a few items from this site and has paid top whack! shop around!

Be careful when ordering from this company.
Their paperwork states (in bold type) "28 days return", when in fact you only have 14 days and after that you are charged a late returns fee of £3.

i give no stars to the phone response. been holding for 25 mins to pay bill and still holding . do you want payment or not ! ! ?