Premier Man Reviews 208

tried to order some trainers for our disabled son two months ago still not available- but offered again in new catalogue received today- beware you can run up a £5 'phone bill just listening to their music as you can only ever call them on a premium rate phone number - No thanks!

Ordered from premier man on Saturday and then the following day had a change of heart, checked online account and it said not despatched so I rang to cancel the order only to be told that it had been despatched and I would have to refuse delivery and give it back to Hermes delivery man, I asked why in this electronic world did my online account say not despatched when it had been, was told it takes some time to update - what rubbish!
To add insult to injury I have to pay £3.50 for delivery for something I have tried to cancel. Spoke to customer service and they said not to refuse delivery and to open the parcel and complete the returns form and call them (0871 number) to arrange delivery, so I said the first person had given me the wrong information, she said no but this is the correct procedure if I want to get a refund so I said if I give it back to Hermes are they not going to refund me? She never really answered, no faith in their courier then!!!!
Then got really annoyed when she told me the refund (for the goods not delivery charge) would take 14 days, how ridiculous, I will never use them again and I advise no one else to either.

I ordered a couple of pairs of shoes after mine suffered a critical malfunction. I paid for next-day delivery, expecting to get a replacement. They didn't arrive. Now, after waiting in for it for 2 days I'm being told that it could be until Monday (4 days in total.) I wasn't given any heads up about the delay, the tracking for the package doesn't give any hints. I had to ask for my 'next day delivery' to be refunded (which it was.) but overall, I didn't get something that I was promised and paid for. A poor experience overall.

Not happy with the quality. More like canvas than denim and the fit bears no relation to the marked size on the jeans. if you send an item back for refund don`t expect a refund of the delivery charge.

The item I ordered was not as described. Their delivery system is appalling they will not give you an update or decent time slot. They expect people to be in 12 hours a day for 2 days. It's taken them 28 days to arrange the pickup. The returns label was crumbled and unreadable.
They break the law in not offering a standard rate telephone number. You have to pay 13p per minute.
Still not received a refund.

I ordered from Premierman as they did larger sizes for my partner and were offering 20% discount on your first order.

1. I was forced to open an account I didn't want (just wanted to pay for goods for this one purchase)

2. I wasn't given the 20% discount without calling them to question it.

3. Part of the order was delayed 3 times, then they said they'd delivered it securely in my porch. It wasn't delivered and we don't have a porch!

4. To be fair they did send out replacements, but lucky I was in because the delivery driver threw the bag from 15 foot away from my front door to land with a thud on my door step.

5. 2 pairs of trousers were very cheap quality so I sent them back. I believe they arrived with them on day 14 after I'd received them, but they say it was day 15 and although they credited the account they deducted £3 per pair of trousers as a late return.

5. The account is now £23.20 in credit and I have asked them twice now to refund my card as I do not wish to keep the account with them and will not be buying anything else.

The only positive thing I can say is the men's t-shirts were pretty good quality, but no better than the supermarket brands, although they do offer bigger sizes.

DON'T BUY OFF THEM MY DAD WAS RIPPED OFF . YOU HAVE BEEN WARNED.

My father (72) bought two jackets from an advert out of a newspaper that cost £24, he gave his card details to pay for the items over the phone thinking that was it. The items were delivered then he started to receive aggressive letters saying that he owed over £50 and needed to sign a credit agreement. My father had obviously not paid for the items as he thought (even though they took his debit card details) and had unknowingly opened a credit account and was being charged £12 every month plus interest for not paying the minimum amount. This company are making a lot of money by praying on vulnerable people who are not aware that they are opening a credit account. Total rip off scammers.

I bought some items, delivery stated 3-5 working days, i am now on day 4 and it hasn't been shipped out yet from the warehouse. It should be with me by tomorrow but at the rate they are going its going to take much longer than 3-5 working days. Don't lie about how long it takes an item to arrive to a customer. Customer service was nil, rude and not willing to speed up the delivery process. I have my own business and this company puts us to shame!!

I spent over £200 on goods from Premier Man.
Not only did they NOT honor the free postage. But the trousers I bought had very shallow pockets causing me to loose all sorts of things from cash, to a pen knife, to money off vouchers, to credit cards. etc.
Also many of the zips jammed or broke.

Never in my life will I buy from this company again.

Paid for next day delivery 3 days now and still waiting. Contacted them and was told we have refunded £3 sorry about that but delivery is not guaranteed (why offer it then) But this is no surprise really given the courier service they use (Basically joe public in their cars) Going to avoid from now on

DO NOT use this company. Bought an item for £30.00 (item rubbish) and was admitted to hospital on returning home i had letters from a dept recovery company. Spoke to premier man to explain i was in hospital for 7 month's and was told "not my problem" It cost me over £400 with interest and cost's. Be warned if your going to be ill or go in to hospital (planed or not) Do not deal with this company.

xxxx red alert xxxxxx red alertxxxxxx red alert xxxx do not and i repeat do not shop here , i brought a coat for £20 thought id paid for it ,next thing i know from a very good credit report i am now down too very poor ,basically ruined my life as now i cant get a mortgage for a £20 pound coat. a coat ive burnt and it set fire very quick.

First and last time I use this company the item I ordered was sent but wrong size, returned it still waiting for my debit card to be reimbursed cannot get through on phone their help desk is "under maintenance" and live chat has a response time of 151 mins !!! when you do get through staff have no interest in your problems PATHETIC AVOID USING THIS COMPANY AT ALL COSTS

ordered trainers over 6 weeks ago, keep lying about delivery date and saying high demand, still not got them. I will never use them again, they are a waste of space.

Ordered two pairs of trousers of the same size. Both were delivered and the size correctly labelled but one of the pair the legs measured a size smaller. The were returned as being the wrong size and the form filled in for the replacement accordingly.
Premier man decided that I wanted a refund as I hadn't supplied my credit card details and so subsequently this is what I got.
When I tried, via 4 e-mails, that I wanted a replacement as to re-order was going to cost me more (postage and first time customer discount) the replies received became more and more confusing and failed to answer the simple point raised namely 'I want a replacement, your product did not measure to the label sizing'
In the end I lost the will to live and gave up!
Another review site rates the service as over 70% poor. Be warned.

Bought a TV from Premier Man a few months ago when we got an issue with the power supply. As its under warranty, we asked Premier Man to repair the TV. It took 2 months of wrangling with them before they would accept responsibility and take the TV. 3 weeks later, still no TV. They haven't even started to repair it and we have now gone 3 months without our bedroom TV.

AVOID AVOID AVOID - they will take your money then stitch you up when you need to claim on the warranty.

Been loyal customer for sometime, recently tried ordering items only to find them not in stock even though the magazine only arrived two days before. This was not the first time asked to speak to customer services told them not happy and thimking of terminating my account with them, customer services member if staff said ok it will take abouy six weeks. Didn't care they were losing a long standing customer. With that type of attitude it makes you wonder if they really give a damn. Even suggested I tried another company. Didn't even consider giving a star as not worth it. For info I actually use to train staff dealing with customers over the phone.

This company is a Joke 3-5 workings days for delivery which actually means you wont get it for over 2 weeks and when you call and ask where it is they say sorry we don't know it's out for delivery.

If possible don't use this company at all costs. Quick to take the money out your account but wont refund you for 10 working days? complete joke and I will let everyone know to never have anything to do with them

Cant even use Christmas Post as an excuse, its only mid November, the courier Hermes has a bad reputation so it surprises me that this company use them, a lame donkey would have been quicker, just thankful the Snowdonia Coat is ok and there is no need to return it