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Unit 16E, Tower Workshops, 58 Riley Rd, SE1 3DG, London, Verenigd Koninkrijk
4,3
19 reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I now got a reply which was close to the truth. I booked door to door but not apartment to garden. They did try to help finding a solution and suggested that my housekeeper would go to a neighbour…. This was definitely not what I expected.
Overall very happy. Quick response to my initial request for a quote. Very competitive price. Good communication throughout with artwork shipped from London to Switzerland well within agreed timetable. Would definitely use again should the need arise
Antwoord van Prime Lane | Fine Art & Fragile Goods Shippers
Thank you so much for your lovely review. It really means a lot to us. We’re delighted to hear that the quoting process was smooth, the price worked well for you, and that your artwork made it from London to Switzerland within the agreed timeframe.
We put a lot of care into keeping communication clear and shipments on schedule, so it’s wonderful to know that this came through in your experience.
We truly appreciate your trust, and we’d be very happy to help again whenever you need us.
Warmest regards,
The Primelane Team
Antonio was very good to deal with - professional and quick to follow through. The chair Prime Lane shipped for me was wonderfully packed and protected and arrived in days. I am most appreciative
Antwoord van Prime Lane | Fine Art & Fragile Goods Shippers
Thank you so much for your kind words and for recommending Antonio and Prime Lane! We truly appreciate your trust and your appreciation.
Terrific personal service and communication, collecting artworks from Paris and safely delivering to my London address.
Antwoord van Prime Lane | Fine Art & Fragile Goods Shippers
Thank you for the fantastic review. We’re delighted you had such a positive experience. Should you ever need expert packing, handling or delivery of artwork, antiques or any fragile items—whether across the UK or anywhere in the world—we’re always at your disposal
As part of buying the Georgian clock I was pleased that I chose Prime Lane to move it to my home. The man took a lot of trouble and care in the dismantling, moving and reassembling.
Antwoord van Prime Lane | Fine Art & Fragile Goods Shippers
Thank you so much for the wonderful review. We’re delighted to hear that your Georgian clock arrived safely and that our specialist, Daniel and Callum took the time to dismantle, move and reassemble it with the care it deserves. Pieces like yours require precision and respect, and it’s great to know that this was reflected in your experience. We truly appreciate you choosing Prime Lane.
Antonio provided an excellent service throughout and the consignment arrived safely.
However, the rigid shipping crate label became detached overseas and this caused delay.
Suggest modify crate exterior to allow completely secure attachment of all labels for return journey to UK.
Antonio and the team at Prime Lane were fantastic from start to finish. Great price, super supportive throughout, and they handled every obstacle with ease. The artwork was very fragile and arrived safely and in perfect condition. I’d happily recommend them to anyone needing fine art or fragile item shipping.
Antwoord van Prime Lane | Fine Art & Fragile Goods Shippers
Thank you so much for your wonderful review. We’re delighted that the shipment went smoothly and that your fragile artwork arrived safely and exactly as it should.
We truly appreciate your recommendation and would be more than happy to assist you again whenever you need specialist fine art or fragile item shipping. Wishing you a great holiday season!
Antonio at Prime Lane was great. Extremely flexible and accommodating with getting our artwork shipped over from Italy for an exhibition. He kept us informed and was very efficient.
Antwoord van Prime Lane | Fine Art & Fragile Goods Shippers
Thank you so much for the wonderful review! We're thrilled to hear that Antonio provided such excellent service for your international shipment from Italy.
We truly appreciate your trust in Prime Lane for such an important shipment, and we look forward to assisting you with any future shipping needs!
Excellent communication with Antonio at Prime Lane, very clear instructions & also a punctual pick-up. The antique table was crated very well before being air-freighted from London to Vancouver.
I'd highly recommend.
Prime Lane were extremely helpful in advising about shipment of a large picture to New Zealand. We used their services which were friendly, helpful, super efficient and the item was very promptly delivered to NZ with great communication throughout the process. At a very reasonable cost too.
Thank you Antonio!
Antwoord van Prime Lane | Fine Art & Fragile Goods Shippers
Thank you so much, Naomi, for taking the time to share your positive experience!
We're delighted to hear that you found our team extremely helpful with the shipment of your large picture to New Zealand.
It means a lot that you described our service as friendly, helpful, and super efficient, with great communication and a very reasonable cost. Getting your item delivered promptly and safely is always our top priority.
We truly appreciate your kind words!
From pick up to delivery I was supported all the way by the team at Prime Lane. I will definitely use their services again.
Antwoord van Prime Lane | Fine Art & Fragile Goods Shippers
Thank you so much for your kind words! We're really glad to hear you felt supported from start to finish — that’s exactly what we aim for. It was a pleasure working with you, and we’ll be here whenever you need us again!
Clear communication and responsiveness for am art shipment from UK to NYC. Item arrived in perfect condition. The custom built box was impressive.
Antwoord van Prime Lane | Fine Art & Fragile Goods Shippers
Thank you so much for the fantastic review! Clear communication and careful handling are at the heart of what we do, so it’s wonderful to know it all came through. Looking forward to supporting your next shipment!
I needed to ship my artwork to the United States for an exhibition. It was my first time being chosen for an exhibition, and I was very unsure about the process. Daniel took his time explaining the process and the steps Prime Lane takes to ensure my artwork arrives safely and quickly, and the documents needed for this shipment.
I am so grateful for the time and effort Daniel put to ensure my work arrived safely, and also received a congratulations email from him when the work got sold!
10/10 service
Antwoord van Prime Lane | Fine Art & Fragile Goods Shippers
Thank you so much for your kind words!
Congratulations on having your work selected and sold; hearing that it arrived safely and that the sale went through made our day. We appreciate your trust in Prime Lane and look forward to supporting your next exhibition or shipment.
We recently contacted Prime Lane for the transportation of 20 servers from East London to Munich, and the experience was outstanding from start to finish. Their team handled everything with professionalism and care—unmounting, securely packing the servers in wooden crates, and delivering them to Germany within 10 days.
The two technicians who came to collect the equipment were especially impressive: diligent, respectful, and extremely careful with our fragile hardware. Communication throughout was clear and responsive, which gave us complete peace of mind.
Fully satisfied with the service and will definitely be using Prime Lane again for future shipments.
Antwoord van Prime Lane | Fine Art & Fragile Goods Shippers
Thank you so much for your wonderful review!
We’re happy to hear that your experience with Prime Lane was seamless from start to finish. Our team takes great pride in handling sensitive equipment with the utmost care, so it’s fantastic to know our technicians and communication met your expectations. We truly appreciate your trust in us and look forward to assisting you again on your next shipment!
Had an awesome experience with Prime Lane sending two gaming PCs and curved monitors to Dubai. Everything was packed super well and handled really professionally. I was kept updated the whole way through, and the shipment got there in just 4 days - way faster than I expected!
Big shoutout to Callum for looking after my shipment and making sure everything went smoothly. Definitely recommend Prime Lane if you need something shipped safely and quickly!
Antwoord van Prime Lane | Fine Art & Fragile Goods Shippers
Thank you so much for your kind words and for taking the time to share your experience. We are glad to hear that Callum assisted your with all your shipping needs.
Your recommendation means a lot, and we truly appreciate your trust in our service. We look forward to helping you again with any future shipments.
Kind regards,
The Prime Lane team.
Had a great experience with the team especially Callum. Prompt and clear communication, quotes provided were accurate. First time using them and I was impressed by how easy they made it. Would highly recommend ⭐️
Antwoord van Prime Lane | Fine Art & Fragile Goods Shippers
Thank you so much for the glowing review! We're delighted to hear your first experience with us was smooth and stress-free. Callum will be thrilled to know his clear communication and accurate quoting made a great impression. We truly appreciate the recommendation and look forward to helping you again whenever you need us!
Antonio was a pleasure to work with throughout shipping my painting to the United States. I was worried about the “tariffs” that Trump has implemented, but Antonio eased my mind by explaining the shipping process and next step necessary if the tariffs was implemented. I was kept up to date throughout the shipping process and was notified when delivered. Could not ask for a better service!
Would definitely recommend to any artists looking for a professional service.
Antwoord van Prime Lane | Fine Art & Fragile Goods Shippers
Thank you so much for your kind words and for taking the time to share your experience. It was a real pleasure assisting you with the shipment of your painting to the United States. We are glad we could help ease your concerns and keep you updated throughout the process.
Your recommendation means a lot, and we truly appreciate your trust in our service. We look forward to helping you again with any future shipments.
Kind regards,
The Prime Lane team.
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