ProCook - Cheshire Reviews 

1.316
•
TrustScore 5 uit 5

4,8

Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB

•

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The items we wanted on this visit were available, easy to find & well priced. The staff were friendly, knowledgeable & helpful. One staff member spent time with us showing us various kitchenware it... Toon meer

Beoordeeld met 5 van de 5 sterren

My daughter and I called in this evening to upgrade and invest in our cookware, and Rebecca was absolutely excellent! She took the time to explain the differences between the two sets of pan... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Visited outlet at Cheshire Oaks, while prices no different to website for what I bought, the two ladies there were so knowledgeable and helpful. Would highly recommend.

Beoordeeld met 5 van de 5 sterren

I purchased the granite pans as I wanted non-toxic, the sales lady in the shop was fabulous and really knew her stuff! She also stayed past closing as it was just before 8pm when I actually bit the... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Kookwinkel

Geschreven door het bedrijf

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Geschreven door het bedrijf

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contactgegevens

  • Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, Verenigd Koninkrijk

4,8

Uitstekend

TrustScore 5 uit 5

1K reviews

5 sterren
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4,8

Alle reviews

(1.316)

25.522 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Helpful but not pushy

I could not see what I was looking for, a member of staff asked if required assistance and was quick to show me where it was and explain features of each option. She stood back, allowing me space to consider for myself. Helpful but not pushy.

22 april 2026
Logo ProCook - Cheshire

Antwoord van ProCook - Cheshire

We're happy to hear that a member of our staff quickly assisted you and explained the options clearly. We appreciate your feedback on the balance of helpfulness and space we provided. Thank you!

Beoordeeld met 5 van de 5 sterren
Logo ProCook - Cheshire

Antwoord van ProCook - Cheshire

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us

Beoordeeld met 5 van de 5 sterren

The salesman understood what I needed…

The salesman understood what I needed and advised which pans met my needs.

23 april 2026
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Antwoord van ProCook - Cheshire

We're happy to hear that the salesperson met your needs and provided helpful advice. Thank you for sharing your positive experience with us!

Beoordeeld met 5 van de 5 sterren

Really helpful colleague in store…

Really helpful colleague in store knowledgeable and shared info I wasn’t aware of

20 april 2026
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Antwoord van ProCook - Cheshire

We're happy to hear that our colleague was so helpful and knowledgeable! We appreciate you sharing your positive experience with us. Thanks!

Beoordeeld met 5 van de 5 sterren

As we have come to expect from ProCook

As we have come to expect from ProCook. The pan was very well made and we have no doubt that it will last forever.
The sales lady was both helpful and knowledgably and the product was competitively priced.

24 april 2026
Logo ProCook - Cheshire

Antwoord van ProCook - Cheshire

We're happy to hear you find our pans well-made and durable. It's great to know our sales staff was helpful and knowledgeable, and that our product was competitively priced.

Beoordeeld met 5 van de 5 sterren

Great saucepan

Great saucepan, just what I needed. Non stick is great, weight not too heavy but solid. Doesn't convex which my others used to do and really effected cooking. Very happy with it!

18 april 2026
Logo ProCook - Cheshire

Antwoord van ProCook - Cheshire

We're happy to hear that the saucepan meets your needs! It's great the non-stick surface and weight are ideal, and that it cooks evenly. Thanks for your positive feedback!

Beoordeeld met 3 van de 5 sterren

I bought a magnetic knife block which…

I bought a magnetic knife block which was damaged on 2 of the corners and a knife set the knifes are brilliant just disappointed about the damage on the knife block as is is black and the damage has made it white

18 april 2026
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Antwoord van ProCook - Cheshire

We appreciate your feedback. We're sorry to hear the knife block arrived damaged. We'll look into this issue to ensure our products arrive in perfect condition. We're glad you like the knives!

Beoordeeld met 3 van de 5 sterren

False advertising

False advertising, goods signposted as on offer 3 items for ten pounds but at the till charged full price.

16 april 2026
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Antwoord van ProCook - Cheshire

Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.

Beoordeeld met 1 van de 5 sterren

I was told the knife holder I bought…

I was told the knife holder I bought works with any knives. It doesn’t. We were not local from where we bought it from so need to travel someone to return it.

8 april 2026
Logo ProCook - Cheshire

Antwoord van ProCook - Cheshire

Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.

Beoordeeld met 5 van de 5 sterren

New pans

Great customer service very helpful and knowledgeable about all products gave us time to choose what we wanted

11 april 2026
Beoordeeld met 5 van de 5 sterren

Lovey staff

Lovely staff. Very helpful and considerate, as well as being very knowledgeable about the products that I wanted to buy

13 april 2026

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