Protyre Autocare - Exeter-Sowton Reviews 

768
TrustScore 4.5 uit 5

4,7

Apple Lane 19, Trade City Apple Lane, EX2 5GL Exeter, Sowton Industrial Estate, GB


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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

Customer Service - Awful, overly polite on welcome but then keep you waiting for an hour even after booking a time slot. Walk ins and trade seem to take priority. Actual Tyre Fitter - Superb, fri... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Yet another puncher, just turned up, the depot was busy but still they managed to fit me in within 2 hours Absolutely brilliant staff, nobody is miserable, As pensioners we just want a hassle/st... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ben was so helpful. Booked a tyre change and wheel alignment but my ordered tyres were not suitable for my car. Ben worked hard to find comparable alternative tyres, got them fitted by the team and wh... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have not been here since it was Mid Devon Tyres, but the staff here at Protyre are absolutely fantastic and I will absolutely be recommending them to everyone! I booked my car in for a wheel alignm... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Bandenwinkel
  2. Autoremmenwinkel
  3. Auto-accuverkoper
  4. Autokeuringsstation
  5. Autoservice
  6. Wielrichtservice

Geschreven door het bedrijf

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contactgegevens

  • Apple Lane 19, Trade City Apple Lane, EX2 5GL, Exeter, Sowton Industrial Estate, Verenigd Koninkrijk

  • 01392360022

4,7

Uitstekend

TrustScore 4.5 uit 5

768 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(768)

33.606 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Should have changed oil and filter but…

Should have changed oil and filter but when I checked still same dirty oil. Complete waste of time and money never again. Not had any response from protyre.

27 februari 2026
Logo Protyre Autocare - Exeter-Sowton

Antwoord van Protyre Autocare - Exeter-Sowton

Dear Shaine Hole,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Beoordeeld met 5 van de 5 sterren

Puncture on way to work!

I was driving to work as a community nurse when my tyre started losing pressure. I called in at 08.30 and by 09.15 I was on the road again with a new tyre ( old tyre had a nail in it) so I was able to get to my patients. I was so relieved to be seen so quickly even though they were very busy!
They were all so helpful. THANK YOU!

27 februari 2026
Beoordeeld met 5 van de 5 sterren

Excellent service

Turned up unexpectedly with car on back of recovery vehicle. Despite reception being incredibly busy and being fully booked, I was dealt with really quickly, in a friendly and professional manner, and only needed to leave my car until the next morning. This after a much bigger company had told me it would take them 4 days to change a single tyre. Excellent service, thank you so much.

19 februari 2026
Beoordeeld met 1 van de 5 sterren

I recently had two tyres fitted at your…

I recently had two tyres fitted at your garage, for which I paid over £750. I was offered a wheel alignment as part of the service, but this was not carried out. Additionally, the tyre pressures were incorrect when I collected the car.

I picked up the car at 5:20pm, and was told that the machine had been switched off to add more air, and was simply advised to go to a petrol station.

Overall, this was very poor service and not what I paid for.

25 februari 2026
Logo Protyre Autocare - Exeter-Sowton

Antwoord van Protyre Autocare - Exeter-Sowton

Dear Customer,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Beoordeeld met 5 van de 5 sterren

5 ⭐️ Customer Service

Really great communication re customer service - 2 machines down and wait explanation /made to every customer

When clutch went, every help was given to assist me as fully as possible - greatly appreciated

17 februari 2026
Beoordeeld met 5 van de 5 sterren

Always great service

Always great service. I use Protyre for all my vehicles. The Exeter Sowton branch has always been great and now the reception and wating area have been updated its a better place to wait for the work to be completed.

23 februari 2026
Beoordeeld met 3 van de 5 sterren

Not my usual choice for tyre services

Not my usual choice for tyre services, but they was recommended by a friend. Had a single loose wheel taken in for a slow puncture, fixed the puncture no problem but it cost me hell of alot more than I expected. And what they charge to dispose of a valve... wow.
I will stick with my regular supplier.

16 februari 2026
Logo Protyre Autocare - Exeter-Sowton

Antwoord van Protyre Autocare - Exeter-Sowton

Dear Customer,

Thank you for notifying us of your concerns regarding the cost. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Beoordeeld met 5 van de 5 sterren

Everything done professionally and as detailed on website when making booking. Good experience.

Good range of tyres on website which is easy to navigate and select your chosen tyres. Offers flagged on the site appear alongside various tyre options. Full details as to quality, noise and application are shown.
Booking slots are presented well and again easy to make you choice between location and time slot. Everything in place upon arrival and a call back to advise the vehicle is ready for collection.

6 februari 2026
Beoordeeld met 5 van de 5 sterren

Great service

Great service. Went with a popped tyre, sorted within the hour. As a woman I always feel safe and trust them.

11 februari 2026
Beoordeeld met 1 van de 5 sterren

Absolutely shocking

Wait time is a joke! Nearly 3 hours wait for one tyre. The staff in the office don’t seem to know what they are doing.
Couldn’t actually tell you who was in charge….
The staff in and out of the garage were constantly in and out and looked very overwhelmed with work as so busy. I think you need to hire more staff. Or the why you need 3 on the front and not lending a hand too the other staff when the wait is so long. Unfortunately that will be my last time and will be going elsewhere in sowton due to front of house and lack of staff. The time wait is a joke

9 februari 2026
Review zonder uitnodiging
Logo Protyre Autocare - Exeter-Sowton

Antwoord van Protyre Autocare - Exeter-Sowton

Dear Lauren,

Thank you for notifying us of your concerns. We are sorry to hear that your recent visit to our Exeter Sowton branch has not been a positive one for you on this occasion/

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Beoordeeld met 4 van de 5 sterren

Fantastic service

Fantastic service, the lady on the front desk was great not just with myself but all the customers, nothing was to much trouble, lovely free coffee, I would of given 5 stars but they were so busy I had to wait quite a bit of time. I would definitely recommend this company

2 februari 2026

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