Protyre Ipswich has given excellent service for the last 14 years, it's changed names and some staff members over that time but they still are my favorite and trusted service center.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Easy to book an appointment online. Also helpful when I phoned to see if they could help with a particular car issue. Friendly and polite. No nonsense. Rang promptly to say when my car was ready. No u... Toon meer
Bedrijf heeft geantwoord
Booked online, this is a garage I used when running my own car many years ago before bing spoiled with a company motor - now serving my daughters car and can safely say the service and friendly staff... Toon meer
Bedrijf heeft geantwoord
Needed an Air-Con clean and Re-Gas. The booking process was easy and the price was competitive. Plus the depot isn't too far for me to travel to. A friendly welcome at the Service Desk, the car was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Protyre Autocare - Ipswich
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
8-10 Britannia Road, Ipswich, IP4 4PE, Ipswich, Suffolk, Verenigd Koninkrijk
- 01473 723325
4,6
Uitstekend
1K reviews
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I bought 4 new tyres last week from the…
I bought 4 new tyres last week from the Ipswich branch. The car display this morning was showing a tyre logo asking for tyre pressures to be checked etc.
I think this was more of a car computer exercise.
I called in and saw Jack who was very polite and helpful. In my humble opinion as a retired Manager he is an asset to your business and should be congratulated on his customer service.
12 november 2025
Antwoord van Protyre Autocare - Ipswich
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Pleasant front of house service from…
Pleasant front of house service from start to finish….
10 november 2025
Antwoord van Protyre Autocare - Ipswich
Hello Nathan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
They are always courteous and friendly
They are always courteous and friendly. Straight talking and will find the best price for you
20 oktober 2025
Antwoord van Protyre Autocare - Ipswich
Hello Peter,
We would like to thank you for sharing your feedback regarding the service you received at our Ipswich branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Pick up and collection.
5 november 2025
They were polite and punctual.
1 november 2025
Good friendly service.
23 oktober 2025
Antwoord van Protyre Autocare - Ipswich
Dear Mark Dallimore
Thank you for your review!
We’re so pleased to hear you received great friendly service at our Ipswich branch.
Your feedback means a lot to us, and we’re glad we could assist you efficiently.
We will look forwards to welcoming you again in the future,
Kind regards
Kayliegh
Customer care - Protyre
Car was ready when they said it would be
27 oktober 2025
Antwoord van Protyre Autocare - Ipswich
Hello Colin,
We're happy to hear that your car was ready on time. Thank you for your positive feedback; we appreciate your time.
Best regards,
Eddie
Customer Care - Protyre
A great service from the guys at the…
A great service from the guys at the Ipswich branch. I took my Land Cruiser there for tracking and 4 new tyres and they could be more helpful.
15 oktober 2025
Antwoord van Protyre Autocare - Ipswich
Hello Paul,
We would like to thank you for sharing your feedback regarding the service you received at our Ipswich branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
It was ok nothing outstanding.
15 oktober 2025
Disappointing Service – Time to Move On
I’ve been using Protyre for years, but my recent experience was very disappointing. The team was quite grumpy and unhelpful throughout. My car was booked for a Gold Service and MOT. They called to say it needed rear brake pads, discs, and tyres, and that it would fail the MOT. They quoted £370 for the brakes and high prices for tyres.
I asked them to postpone the MOT and had the work done at my local mechanic instead — same parts (premium brand of my choice) cost £180, and the tyres were much cheaper.
When I returned to Protyre for the MOT, they failed the car for front tyres, claiming there were three cuts — an issue they hadn’t mentioned at all a week earlier. They implied this damage happened while the car was parked, which seemed unlikely. I replaced the front tyres elsewhere and returned, but again had a frustrating experience. They left my wife waiting for ages before even inspecting the car in 2 seconds to check the new tyres. Had to pay more for MOT as it was cancelled and refunded when booked with the service
After all this, I’ve decided it’s probably time to move on. Too many inconsistencies, too much hassle, and a generally unpleasant attitude from the staff. Also worth noting — the expensive Gold Service doesn’t even include AdBlue top-up, which was disappointing.
15 oktober 2025
Antwoord van Protyre Autocare - Ipswich
Dear A Morgan,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Booked MOT online
Booked MOT online and all ready when I arrived and completed ahead of schedule. Easy process.
9 oktober 2025
Iam extremely disgruntled with the…
Iam extremely disgruntled with the service done at Protyre britannia branch on the 1st of July.My car needed regular oil and filter and other basic service but instead the results were disastrous to say the least. The suspension came back buggered, and on top of that the performance of the car deteriorated After a month the low oil level notification came on the dash and upon checking it was significantly low and darker than usual, clearly an indication that no change was done.
I regret taking my car there
1 juli 2025
Review zonder uitnodiging
Antwoord van Protyre Autocare - Ipswich
Dear Trinity,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Great service as usual
1 oktober 2025
Antwoord van Protyre Autocare - Ipswich
Hello Adrian,
We appreciate you taking the time to leave us this review. We're delighted you're happy with our service. We value your business.
Best regards,
Eddie
Customer Care - Protyre
I was kept waiting for hours to fix…not very happy
I was kept waiting for hours to fix aircon got there when they opened and they didn't start to fix my car until nearly 9.30
And to top it off there's still a problem
1 oktober 2025
Antwoord van Protyre Autocare - Ipswich
Dear Tony Westbury,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Good tyres at a good price
Good tyres at a good price. Checked brakes etc. Good thoughtful service
25 juni 2025
Antwoord van Protyre Autocare - Ipswich
Hello Phil,
We would like to thank you for sharing your feedback regarding the service you received at our Ipswich branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Ipswich
Hello Steve,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Ipswich
Hello Neil,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Ipswich
Hello Liliya,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Just a great garage!
24 september 2025
Antwoord van Protyre Autocare - Ipswich
Hello Gary,
We're glad you had a great experience with our Ipswich garage! Thank you for your positive feedback; it means a lot to us.
Best regards,
Eddie
Customer Care - Protyre
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