I booked my son’s car into Protyre for 3 new tyres and a wheel balance, following a service/MOT at his local garage. I input my son’s car reg on screen and quickly identified the Continental Tyres to... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL Penrith, Cumbria, GB
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Lees wat reviewers zeggen
Reception staff very welcoming and friendly The waiting area is in need of a refurb The fitting of two tyres seemed to take a long time This location was unable to check tracking due to combinati... Toon meer
Bedrijf heeft geantwoord
had a blowout offside rear just south of Penrith on the M6 WHICH WAS TERRYFIYING This company were brilliant in helping us out knowing we had a 9 year old Autistic Child stranded in at the si... Toon meer
Bedrijf heeft geantwoord
Good service but very short staffed, I remember when I could go and wait for an hour or so then get seen. Last couple of trips I’ve had to return the following day it’s driven me to Harry’s tyres half... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Protyre Autocare - Penrith
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL, Penrith, Cumbria, Verenigd Koninkrijk
- 01768 864361
4,6
Uitstekend
1K reviews
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Had quoted me for some work and then…
Had quoted me for some work and then when I came to collect the car was told that some work didn't need doing as the issue had been fixed. Made for a cheaper bill. Thank you!
4 augustus 2025
Very professional courteous service
30 juli 2025
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Protyre Autocare - Penrith
Hello Pauline,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care - Protyre
Highly Recommend
Easy to book on line. Very friendly staff on reception and job completed quickly and efficiently.
30 juli 2025
Antwoord van Protyre Autocare - Penrith
Dear Glynis Feeney,
We're glad you found our services efficient and our receptionist helpful at our Penrith branch. Thank you for your positive feedback; we appreciate it! we will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care -Protyre
All staff extremely helpful
All staff extremely helpful, dealt with my request efficiently.
23 juli 2025
Antwoord van Protyre Autocare - Penrith
Dear Kasey,
We appreciate you taking the time to leave us this positive feedback. We're so glad to hear our staff at our Penrith branch were helpful and efficient with your request. we will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care
Great service The fitters knew exactly…
Great service The fitters knew exactly what they were doing👍
21 juli 2025
Very fast service
23 juli 2025
Had a silver service on my ford focus…
Had a silver service on my ford focus 1.5 st line x 15/7/2025 and I didn't get a paper readout of said service as to what had been carried out, also I had to remove drivers side carpet and clean it due to mechanics dirty feet and I also had to clean drivers side door card and handle and armrest due to mechanics dirty hands.The mechanic did not reset the oil life and as I left I asked if he'd filled out the service book which he hadn't and went off to do so,all these issues may sound trivial but I would expect better from a large company with so much competition around hence I would not use protyre again due to poor quality service.
21 juli 2025
Antwoord van Protyre Autocare - Penrith
Dear Mr Felton,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Fantastic great price
16 juli 2025
Antwoord van Protyre Autocare - Penrith
Dear Michael Webb
We're happy to hear that you had an excellent experience with our service at Penrith branch . Thank you for your positive feedback; we appreciate it very much.
Kind regards
Kayliegh
Customer care - Protyre
I booked car in for 10 am
I booked car in for 10 am . Your company rang me and asked if l could take the car in at 9 30 instead so l did and it was nearly 10 am before they started on my car which l wasn't happy about also the 2 tyres they put on my car the nuts have been put on to tight so if l get a puncture at the road side l won't be able to take the wheel off
9 juli 2025
Antwoord van Protyre Autocare - Penrith
Dear Mike Oates ,
Thank you for taking the time to raise your concerns . We are sorry to hear that your recent visit to our Penrith branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Work commenced & completed on time
Work commenced & completed on time, great quality service.
4 juli 2025
Carried out on time and within the…
Carried out on time and within the timescale I was given
23 juni 2025
Antwoord van Protyre Autocare - Penrith
Hello Andrew,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
Aircon now functioning brilliantly
Aircon now functioning brilliantly. First time ever I've had an Aircon regassed after living without it for years. Very thorough work and reasonably priced.
25 juni 2025
Antwoord van Protyre Autocare - Penrith
Dear Scott,
We're happy to hear that your aircon is now functioning brilliantly! We're glad our thorough work met your expectations and was reasonably priced.
Thank you for your positive feedback. we will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Able to book my van in swiftly at a…
Able to book my van in swiftly at a time which suited me. They started work and finished far earlier than I anticipated which was a great bonus.
23 juni 2025
Antwoord van Protyre Autocare - Penrith
Hello Simon,
We're happy to hear that you were able to quickly book your van at a convenient time. We're also glad the work was completed sooner than expected. Thank you for your positive feedback!
Best regards,
Eddie
Customer Care - Protyre
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