Purecollection Reviews 

I bought the Lofty Tipped Cashmere jumper back in April. I experienced excessive pilling. I phoned numerous times and was told they recommend ‘2 wears and 2 washes’ before the pilling stops. After 4 washes and a lot of combing with their comb, there isn’t much left of the jumper, so I sent it back with a letter only for them to return it to me with a badly written note saying it wasn’t faulty. The jumper looks very old. It was expensive at £155. I would not recommend them as a company at all.

Ordered the Gassato Swing cardigan in navy as sounded perfect for cool summer evenings. Fit was great. However, the back panel had a number of loosely knitted rows with larger spaced loops which to me indicates a fault in the the machining. I returned (at my cost) for a non-fault one, only to be refunded. Seeing they were still selling my size/colour I phoned customer service and was told that 'it's not a fault' it's part of the design and they'd had a few returned for this reason. How are we to understand that "Fashioning detail through the body" means a line of loosely knitted cashmere! You have been warned!! Not sure I'd buy from them agai n and since they are now part of Woolovers, the quality isn't great and with no shops to visit then be prepared for delivery and returns at your expense. Shame I used to like Pure:(

Sizing is all wrong, far too small for size. Am a size 12, ordered a size 14 & still way to small. Quality is fair but not worth full price, bought during sale. Colour not true to the picture. Waited to put a review thru' Feefo but has not happened.

Very helpful, was a complicated procedure as needed urgently, hopefully will be a good outcome when correct size cardigan is delivered. Great customer service. First time using this company, will recommend.

I speak English and had a terrible time communicating with the woman who took my order. I had her repeat the ship to address which is where I am moving on Saturday to stay 3 months. Much to my surprise, my order arrived yesterday and was shipped to my permanent address rather than as instructed to my summer address.
I am still here to collect it but was fearful of shipping delays that would cause its arrival after I move away.
This didn't seem like a complicated request regarding my shipping.

What happened to your styling!? I used to love Pure but now apart from the odd item the clothing has become frumpy, drab and dated and I’m 74!
It used to be so stylish and flattering and that little bit different but not anymore.
I only give 4 stars because delivery and returns have always been good and as a size 5.5 standard 10 the clothes did fit.
Just sadly nothing I would want to purchase now.

Wonderful efficient service.Charming staff,reallyhelpful.Very quick delivery,it is apleasure to order from you.

Excellent assistance. Prompt solutions and a good, satisfactory response.

Your team member, Tracy, was very helpful and efficient.

Smooth shopping experience and excellent customer service.

I was having problems placing my order today so I had to phone Pure for help. The person I spoke to was very helpful and sorted out the problems I was having very quickly.

I had tried to locate the three items I wished to order on the Pure website, but was having no success until I called by telephone and then received immediate and prompt service.

A super swift response from your assistant when I experienced difficulty putting through my order.
Thank you

I placed order on 18th Dec. When not received 2 weeks later I said it was too late now, cancel order and refund. Now over 3 weeks later they say they have resent order (despite being told to cancel several times). I have now contacted my credit card company to action Sestion 75 reclaim.

Since changing ownership they are absolute rubbish and will never use agaib.

I was totally shocked to see that all of their
Cashmere clothing is made in China. This is not what I would expect from such an expensive brand. Will not be purchasing from this company again. What is wrong with using more locally sourced cashmere such as Scotland.

I phoned customer service and received more than service, I received 5+ star customer service! Thank you Pure Collection!

I had problems using the online ordering.
Your website asked for a new password which i repeated four times.I eventually used the original password and it worked.
In exasperation I ordered by phone.I do think that your online system needs checking.
Regards.
Barry Spooner.

I was sent a wrong size - AGAIN

I wanted to purchase a pair of socks that come as S/M/L as a gift, but there was no size guide on the website. Customer services were unable to tell me the size guide over the phone either - I was told a size small sock could maybe be a size 3-6, which I doubt to be true. I was also told that despite their inability to advise on sizing, that I would still have to pay for delivery and returns if the item was an unsuitable size. This is very poor customer service and I’m shocked.