PurecollectionReviews 

Terrible customer service. They ask to pay for the return of defective goods. C5361815
I have been purchasing wool and cashmere products from this company for several years, in the last year alone I have placed 4 orders.
But I have never received such disgusting attitude towards me from the support service from any company.
The trousers sent were the correct size 14, but the length of the trousers, 79 cm, exceeded the length of the trousers indicated on the website of 67.5 cm by almost 12 cm!
At the same time, the website says that the sizes correspond and you can order the real size.
I wrote them a letter about the marriage replacement and asked for a free mailing label.
They replied that they sent a label, but in fact they did not attach it to the letter!
I wrote again and received a second response that they had attached it to the letter.
But she’s gone again.
This is just a scam!
I wrote an angry letter, no answer.
Then I started calling, after I introduced myself, they interrupted the call.
This happened several times.
Finally, during the fourth round of torture, another person answered the phone and told me to send a photo, which I did.
That's it, after that all communications stopped and I realized that no one would change anything for me, even if I paid postage for returning the defective product.
Beware of this company, you might just get scammed.

I felt very rushed. The agent did not know how the garment was sized and could not give me an approximate delivery date. He did not mention the £2.59 return label.
My most serious complaint is the rushed attitude of the agent.

Beware of shopping at Pure Collection unless you want to be subsequently bombarded by catalogues through the post. I have been writing to them for months now requesting them to stop sending them but they take absolutely no notice. I certainly wont be ordering from them again,

I was about to place an order on line and found 25%
discount only applied to the less expensive sweater.
When I phoned to check this out I was offered 15% 0ff the total by the extremely helpful assistant. Order placed!

Easy, friendly and issue sorted quickly

My experience when ordering two items from Purecollection (by phone) was great. The assistant was very pleasant and extremely helpful.

Unhelpful ,not bothered attitude. Wanted to order a second item to qualify for free postage, told it was out of stock. I went online immediately after call & it was still showing, rang again to be told it couldnt be added to my order & would have to pay a second lot of postage!

Poor quality & poor fit.
V.disappointing.
Why do they ask if you want to buy a return label when purchasing?
Seems a crazy system.

sample sale came online and ordered a cashmere jumper for my wife. Ordered confirmed in her size.
16 days later.....16 days later, received an email that it was out of stock and would I like to order a similar design in her size. Complained that it was 16 days since my order and was everyone on holiday........but said yes , would choose an alternative. Email the next day that nothing in her size.
WHAT A WASTE OF TIME AND EFFORT. CLEARLY HAVE NOT GOT A CLUE WHAT THEY ARE DOING!!!!

I ordered 2 cashmere sweaters, one of them is having "a rare stocking error", and another one is sent to me with the wrong size. I had to email 4 different customer service representatives to get a refund for the sweater that was never shipped to me, while never received a shipping notice on the other sweater. Finally, I have to spend 8 dollars to ship the sweater with the wrong size back to them, even though on the website it says return shipping is free, - which in fact is not free. This company has a dysfunctional inventory management and customer service department, and the price of their mistakes is on their customers.

I have been shopping with Pure Collection for more than 7 years. Their cashmere is among the softest, most affordable clothing products available to purchase online. I have never bought a bad item of clothing from them in my life. All of my orders have arrived. I get complimented on my outfits constantly by friends and work colleagues. I even purchase Pure Collection jumpers for family members as gifts. Customer service are so friendly and polite. When I read the negative 1 star reviews I simply cannot believe it is the same company.

Tortuous delivery (by Evri so to be expected - very surprised a so-called quality company uses them) & unfortunately the quality of product appears to have deteriorated significantly. I have several Pure jumpers which I still wear & love (& have always recommended them) but haven't bought from them for about five years. I gather that since then they have been bought by Woolovers & in my opinion the quality is nothing like it used to be. My special Christmas-present cardigan was mean & thin & honestly felt no better than any of the high-street cashmeres which are half the price. In fact a colleague has several jumpers from a supermarket's range of cashmere & they feel more luxurious than this thin slightly scratchy product. Extremely disappointed - it's already on its way back for a refund. Won't be using Pure again.

Excellent service, pleasant telephonist. Thank-you.h

For me it's a zero, and I would encourage anybody else to think carefully before ordering from Pure Collection.
I have been trying for several weeks to return an item I received but the global-e return portal says that the order has not been dispatched. Obviously not true, since I'm trying to return it, but I thought (naively) that the problem would be easy to solve.
I emailed Pure Collection three weeks ago, but after two weeks with no reply, decided to phone them last week. I spoke to somebody who seemed very pleasant and competent, and she said she'd get back to me in 48 hours. She didn't so I phoned again ths week. I spoke to somebody else who also seemed very pleasant and said she'd talk to the other woman, who is apparently a group leader. Then yesterday, out of the blue, I got an email saying I'd have to contact global-e myself as they couldn't help!!!! Since then, I've been going round in circles trying to contact global-e and getting nowhere, and I am so angry.
I placed the order with Pure Collection and they should deal with any issues, rather than just shrugging their shoulders and walking away.
I am now stuck with an expensive jumper that I do not want and cannot return.
Never again will I buy from Pure Collection and I would encourage anybody else to be wary too. If a problem arises, you're clearly very much on your own.

Very confusing messaging on the website: “We now offer Pre-Paid Returns via Royal Mail.” But apparently also “You can purchase this at the delivery stage of checkout for £2.50.”
Pre-paid usually means paid by the seller, it doesn’t make sense for a customer to buy a pre-paid label at the check-out!
My first and the last order with Pure Collection.

Needing help from Customer Service with pricing difference in catalogue for items I was purchasing, I couldn't ask for a more helpful person. She sorted everything out within a few minutes, so thank you!

I have been asking this company for years to cancel my address from their postal listings and they never do it! I have been returning their marketing as 'return to sender' and I'm totally exasperated that this method doesn't work either

Jack was extremely helpful in managing a rather complex exchange of items. He went out of his way to make sure it would work and I would receive my item before Christmas. I would hire him at my company any day. What a great employee