PWS DISTRIBUTORS Reviews 

Fantastic service throughout the whole process pre and post worktop completion, good communication through email and phone at every stage.

All of the people we have dealt with at PWS have been very helpful. The office staff were great in arranging everything. The surveyor did a very thorough job and was very easy to discuss things with. The 2 installers came today and did a wonderful job Installing the worktop which looks amazing. They were friendly and helpful. All of the staff were great representatives of the company.

We had some real issues with our kitchen but the worktop quality, customer service and installation connected with PWS have been excellent.
The customer service answer the phone, they are professional and worked to find solutions; today has been installation day and the team were very professional, phoned in advance, turned up on time and the worktops look great
Thanks again

Jess is amazing and always looks after us as best she can. Would highly recommend!

Two excellent fitters came today to fit our kitchen worktop and I have to say they did a brilliant job we are so pleased with the quality of the material and the finish they achieved. Dealing with Will in the office made the job run smoothly from start to finish so would definitely recommend using them.

Do not use - cancelled on us the day before fitting TWICE, forcing us to rebook appliances and plumbing, again. First time due to cracks in the worktops. The second cancellation was given without explanation or time frame. Left without a usable kitchen for 4 weeks so far due to PWS. Will source countertops from literally anywhere else in the future.

Kitchen worktop due to be fitted by PWS on 18 June. They rang the day before to cancel. Rearranged for 23 June and just didn’t turn up. Fitter texted the day before to say he’d be there at 10:30 but didn’t come. Spoke to fitter later who said PWS should have rung me to cancel. Rang PWS and they blamed the fitter for not ringing me.
No explanation from PWS on why they cancel and have now offered a date in 10 days. We move back into our house in 3 days having been out for a year. So disappointing not to have a kitchen.
To add to this, Carl at PWS this morning promised to ring me back (without fail he said) by 4:30pm to update me. He never did.

Pure arrogance!
They’re fitter done substandard work when applying the silicone around the worktops. Within hours the silicone had shrunk leaving gaps along the edge of our oven housing, we messaged the fitter the same day but got no response, we emailed PWS immediately. who apparently carried out an investigation based on a photo we sent and concluded that we damaged it, as a goodwil they offered me a tube of silicone to do it myself, End of resolution.
Steer clear of these couldn’t give a crap people.

Horrfic service from start to finish.
The template was taken that was fine.
3 weeks later worktop was to be fitted- not the colour or style of Dekton we ordered. Two different shades! This seems to be a common problem with this company I have now seen when researching them. The fitters did such a bad job, the dekton itself is marked and stained. Also rough edges. The company are being so unhelpful. Avoid! £5800 completely waisted!

Our Dekton worktops had already been delayed and made and fitted twice due to bad cutting and chipping, the large central island sold to us as a 1 piece had to be fitted as 2 because the design was too big. The kitchen vendor did offer to take away some units to reduce the size but our underfloor heating and flooring was already installed around the island.

Anyway some months after installation the worktop started flaking chips around the hob. This was on the far side of the hob a low traffic area.

Dekton was sold to us as hard wearing and as having a long warranty. So we contacted Constentino (makers of Dekton), PWS (installers and cutters) and Naked Kitchens (the vendors) all of whom told us to call one of the others. Eventually, Naked Kitchens emailed PWS who replied we must have dropped pans on the edge. We hadn't done so. And the email was pretty rude. Especially since the first installation had suffered flaking and chipping due to poor cutting.

After much foot stamping on my part PWS visited the site to actually look at the issue. Unsurprisingly, they concluded the same in their own favour. There was no investigation of their prepration of the material. It wasn't needed they said.

And so Constentino, PWS and Naked Kitchens without proper investigation refused to honour the warranty. They are sellling expensive products, that are defective, poorly prepared and installed. And they are miselling them as hardwaring and with a warranty they have no intention of honouring. And they have zero shame about this. Pretty disgusting.

Absoluey the worst company i have dealt with .. Customer service is rubbish .. Avoid

Customer satisfaction isn’t their priority. I have an up-stand along the back of my main kitchen wall and one piece is a beige colour and the other is a bright white. They are apparently from the same batch, I don’t think that’s possible but of course I can’t prove it. They’ve seen the pictures, they know how rubbish it looks but won’t replace a meter square piece for me. I spent over £6,000 and have saved for 5 years for this kitchen. It looks awful. I would add pictures here if I could. I as a customer don’t expect perfection, things happen and as long as the customer service is there and things are rectified I give the benefit of the doubt. Use this company at your own risk.

I order a kitchen from BnQ which was a massive mistake, the order included stone supplied by PWS.

At first the guys were good, project had a few delays down to BnQ not PWS.

When it was PWS time to get the stone in the first measure did not go well.

Because of the repeated delays they put my job in the long grass knowing I had no water supply in my kitchen more or less just to be petty and spiteful.

I had to cancel and go elsewhere at significant cost.

Ultimately this company employs petty spiteful and passive aggressive little trolls and should be avoided

Very poor communication, even when I phoned afterwards they didn't get back to me as they already had my money. They essentially held us to ransom for money on an extremely tight deadline otherwise the surface would've been delayed excessively. They failed to send initial email with costs and then still tried to hold us to deadline that we didn't know existed.
Cost for delayed templating is outrageous (180+VAT).
Fitters were good and worktop seems ok so far, just company has poor customer service. Not worth the money and stress going through them.

Been dealing with PWS for a number of years and couldn’t fault them in any way. Quality products great service, all staff are super helpful. Looking forward to more years working together.
Al
Foxglove Kitchens and Joinery

PWS are the market leader for a reason. Customer support is fantastic and they are very knowledgeable and always bend over backwards to help. Quality and breadth of product cannot be touched.

If I could give minus stars I would. Quite simply the worst company I’ve ever dealt with and worst quality product which was by no means cheap..paint chipping and wearing off in parts and panels blebbing. The company refuse to respond to us because they ‘only deal with trade’ we’ve been forced to seek legal advice as we won’t let this lie. Kitchen is less than 6 months old.

Poor after service. They avoid taking responsibility and do not provide any support. Avoid avoid avoid.

What a fantastic company 🤩 I can’t praise them enough, Our story started when we bought a product and a part was missing, we spoke with a Lady called Claire 😇 😇 Claire is such an asset to PWS. You really do not get customer service like what she has given me. Nothing is too much trouble.
Brilliant and a Hugh Thanks 🙏

Unfortunatel, I used this company twice and both times they have been dire. The first time was a pain just to order the items I needed. Staff very unhelpful and unwilling to engage professionally with customers. I decided to use them again hoping the first time was just bad luck... I was wrong.

The second time involved returning a damaged door. Their returns policies are a bit of a joke, but that aside, I had to pay out of my own money to send the door back for them to check before they would agree to send me another one. Once they received the door, they claimed it was damaged in transit and I won't be receiving a replacement or refund.

I would advise finding other companies to deal with as PWS causes headaches. Do yourself a favour and don't put yourself through the aggravation.