Pyronix Reviews 

Only giving one star because you can not give a 0. Had this alarm for two years now, It is the biggest load of crap, may as well not have an alarm. It is supposed to notify you if it’s been set off, it doesn’t. If only I could go back try old system.

My Pyronix Enforcer alarm system was registered under a company that had sold up. I had no idea how I could activate the cloud/remote function as I didn’t have access. In all honesty, I wasn’t expecting much help but I reached out to Pyronix.
The response made me feel like I was the only customer Pyronix had! Incredible, 1st class, impeccable.
The advisor was Emma Wheeler and she dealt with my issue from start to finish with the most amazing customer service I have ever received. Absolute credit to the company. I would recommend Pyronix 100% without a hint of doubt.
Thanks guys and Thank You Emma.

Excellent experience with installation support. Highly recommended.

Had a Pyronix alarm system installed a few years back and it’s never worked for a week or more without going into error mode. Spent hundreds having it looked at by Pyronix fitter but nothing seems to fix it. Batteries go after just a few weeks. After about 2 years the engineer went to supplier and said it was defective and asked if they would replace it but they said no. Horrible experience overall.

Excellent tech support from Pyronix on the UR2 universal receiver

Professional Installer: Had a small blue-tooth programming issue, I spoke to Ryan and Chris regarding the matter and it was sorted.
They are a great team and very professional at fault issues, Thank you.

Joined Jim for the online zoom Enforcer introduction. Great pace for the presentation - and a success. I sorted a customer faulted system out in the afternoon. I currently use a competitors products for installs but would now look to try Pyronix 👍🏻

Excellent support as always, friendly, professional and very knowledgeable - we have been using for years and they exceed every time both with technology and branding. Highly recommend.

The call was answered very quiclky & the technician I spoke with was very knowledgable. Good service.

Tech guy helped with the uploading insite software,he could not do enough and had patients and extensive knowledge would like to extend my appreciation for a great job done.

What went wrong? Company disconnected my remote access without any warning. I was contacted by the Pyronix agent who fitted the alarm and who said alarm service was due and if I was keen to get it checked. I said all was ok but I would contact when batteries needed replaced and they could service then. They said of course just to call when service needed. Within a month I was disconnected from remotely controlling the alarm. Really disappointed after spending more than £1,000 just a year earlier. I need a business I can rely on so this is no good to me. Had a look about and there are more modern systems out there at a third of the cost like Ring that are really easy to set up, can be linked to their camera systems, no monthly charge unless you want to save videos to the cloud (about £8 per month if you choose to pay it) and importantly you are in control, just change the batteries every year or 2.

Deal with the lads on a weekly basis all fantastic Keith hands down unbelievable part of your team and always goes over and beyond

The installation paperwork was a little bit vague when setting up a cloud account etc for a new panel, so I contacted Support who I must say were very patient and professional in talking me through the process to a satisfactory conclusion.

I have had the Enforcer system for the last 7 years and my feelings are a little mixed about it.

The system comprises the main control panel, external dialer, PIRs, door sensors and fire detectors.

On the plus side the system is easy to install (being wireless) and wireless coverage seems to be good. It is easy to change the batteries in the detectors and useful that all detectors take the same batteries. I have not had any significant faults with the system.

On the not so good side:
1. The external dialer calls the numbers it is supposed to but never stops calling them. Pressing "5" does not seem to stop it continuing to dial numbers, which gave us quite a phone bill until we unplugged it. We have not been able to plug it in since. The installer has not been able to correct this issue.
2. A fire sensor, at least when testing, does produce an alarm sound but it appears to only be the sensor under alarm, it does not seem to instruct ALL fire sensors to sound an alarm. This is unfortunate, since depending where we are in the house we cannot hear every sensor if it went into alarm. My old system instructed ALL sensors to alarm which clearly could be hear all round the house.
3. It is quite hard to get technical feature information from Pryonix website (e.g. so I could understand if 2 above could be changed) they seem only allow installers who are registered with them to download manuals (which is very unhelpful) especially when the approved installer who we used has no idea about the detailed feature set of this system.

It may be that some of these issues are by design or perhaps can be sorted by programming the control box but there is no information on whether these can be done.

A good company to deal with, the technical team were quick to respond and very proffesional with their diagnosis.

Frustrating Alarm System
App constantly disconnecting
from phone.. Alarm goes off at least once a week saying back door open... Really disappointed with this system..wish we had gone with a hard wired system..After sales doesn't respond.
Would not recommend this system!!

I have just had this alarm system fitted and I have pets under 24kgs and the alarm is still going off. Can you please let me know why?

Outstanding and patient. Whenever called upon the after sales and tech support have been outstanding

Fantastic support from Keith, called me back quickly and resolved my problem efficiently

Very helpful. Professional and patient. First class tech support