PyronixReviews 

Call answered quickly.

Obviously experienced representative who was friendly and able to answer my technical query without hesitation.

I have installed quite a few Pyronix panels. I have needed technical support on several occasions. The response from the team has always been first class. They are knowledgeable, supportive and polite, sometimes saving me hours of misery when trying to sort issues that aren’t in the manuals. One of the main reasons for my my staying with the product and not moving to other manufacturers.

Cheap and cheerful I thought when you need recording it doesn't happen when you want to look back at notifications they disappear I haven't signed up for the cloud option as didn't think I needed to never lets me answer when someone rings the door bell either I am an electrical engineer and after reading some of the feedback with regards to your alarm systems so glad I fitted my hard wired Eaton system I will be contacting my supplier ADI Gardener on Tuesday

As always very polite and explain everything slowly and treated with respect unlike some other helplines from other manufacturers. Who are at times rude and expect you to know the answer you are enquiring about!
I'm sure no one calls tech dept for the fun of it. However Pyronix are always patient and very helpful. Keep up the good work.
Mohammed

Excellent service as usual

I've just had a Pyronix security system installed by CCTV SECURITY LTD.-Paul Beadle. This is a relatively easy system to set and arm and vice versa which is what I like the best. It is a system that can be easily expanded when necessary and Paul our installer was very thorough in his work. We have used him before or camera work as well. The key fob system works well and battery duration is excellent too. There are a lot of lesser systems about but I would rate Pyronix as a leading brand certainly.

First time fitting a Pyronix Enforcer V11 and have been very impressed with both the Quality of the product and the support while installing, As with all different systems getting to know your way around the menus can be a challenge but on all 3 of my issues a quick call to support and they were fixed. Love the inclusion of the onboard wireless and the 2 wired channels for connecting legacy equipment. But again the best feature was the brilliant and knowledgeable installer support team.

Technical support is always first class and this morning was no exception. Thanks very much.

Excellent service and resolved my issue straight away

Waste of money, never works , tried 2 now and can't answer calls when I'm out , even in good 4g areas

Been installing pyronix systems for 30+ years. The latest euro 46 although menu can be somewhat difficult to navigate it's always nice to know they have a brilliant tech support team. 5 stars boys.
Paul... PLES Electrical.

As installers we just keep fitting the enforcers . No issues . They just keep on working doing what they should and doing it very well. We moved from another well known brand due to persistent issues . Fit and forget pyronix. Also if on the odd occasion we need a little help the tech team are spot on.

always amazing service.. great team

Used this company for years as an installer and fitted hundereds of systems either enforcer, euro mini, 46 and 280. We have been more than happy wirh the product and still are but recently have been forced to use a different manufacturer due to the lack of tech support, the rep cannot answer his phone, reply to missed calls or messages, nor can the tech support team.
Its a shame the company has gone this way as we loved the products but we can no longer use a manufacturer with zero communication skills, if I worked like them I would be out of business in weeks.

Having used pyronix for many years and having recently started my own company the obvious choice was to use pyronix. Bryan Evans was fantastic getting me set up with personalised literature and customised products featuring company logos. Just all round fantastic. Great engineering training videos and webinars for new an existing products. Just all round great service and great products. Thanks again guys!

Home Control 2.0 App unable to connect to Pyronix Cloud the majority of time. Therefore unable to check the panel status remotely. There is nothing wrong with my Wi-Fi, Power or Login credentials. There are no error messages on the panel either. What is the point of paying for cloud services when you unable to check it remotely and furthermore it never sends notifications!

The best customer service I’ve had. The team helped me set my alarm up independently as my installation company had gone bust. They were really patient and talked me through everything. The alarms are ace too.

I was honoured to have Keith set-up and help me with some INSITE Software concerns.
Timely, expertly and confidently done.

Only giving one star because you can not give a 0. Had this alarm for two years now, It is the biggest load of crap, may as well not have an alarm. It is supposed to notify you if it’s been set off, it doesn’t. If only I could go back try old system.