We had our Pyronix Enforcer system installed approx 6yrs ago on our new build property. Following the install and throughout the last 6yrs I have added many more sensors, I now have 5 PiR Sensors, 7 w... Toon meer
Bedrijf heeft geantwoord
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Such Endeavour by Chris and all of the team at from Pyronix Tech support who had the the patience of JOB ! to help through all pain I put him through. I can never appreciate what he and others did to... Toon meer
Bedrijf heeft geantwoord
Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue af... Toon meer
Bedrijf heeft geantwoord
This has got to be the best technical back up service available makes others look like directory enquirers. This is the reason we use Pyronix as an installer you are always their to help
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pyronix is a Business to Business designer and manufacturer of market leading professional security products and technologies for the global security industry. Our systems are designed to be installed by professional security installers and utilise the latest technology to deliver superior security for homes and businesses.
Contactgegevens
Braithwell Way, S66 8QY, Rotherham, Verenigd Koninkrijk
- 01709 700 100
- www.marketing.com
- www.pyronix.com
4,6
Uitstekend
451 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Good patient technical Staff.
Technical personnel - most patient, helpful and gave clear instructions, regading enquiry from our Admin department - all worked out fine, many thanks.
9 december 2025
Review zonder uitnodiging
Antwoord van Pyronix
Hi Linda, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Awful experience with Pyronix
We’ve had nothing but trouble with our Pyronix wireless alarm system since day 1. The batteries are constantly draining in the bell box and this results in warning messages (Siren wireless low battery) and beeping sounds from the alarm panel. Our installer has replaced around 30 batteries and the bell box itself. We’ve spent £2,000 on this system, £430 on chasing faults and replacing batteries. ‘RF switching’ is another fault message we’ve encountered and Pyronix customer services describe this fault as “switching of frequencies due to interference in the environment”. They told me this could be due to LED streetlights in our area or even from an Airport! Wow! How is a customer supposed to deal with this? The Pyronix go-to-market strategy is broken as they rely on 3rd party installers some of whom do not have in depth knowledge of their system. Pyronix is a b2b business and they are slope shouldered when in comes to dealing with customers with chronic technical issues. I’ve had multiple telephone and email exchanges with Pyronix. They expect the end customer to keep shelling out to pay for the investigations around why batteries are draining and why frequencies are switching due to interference in the environment. If I was to start again I would not choose the Pyronix wireless alarm system.
5 december 2025
Review zonder uitnodiging
They consistently address my concerns…
They consistently address my concerns quickly and efficiently!
2 december 2025
Review zonder uitnodiging
Antwoord van Pyronix
Hi Joel, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Antwoord van Pyronix
Hi David, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Absolute patients of the call taker.
19 november 2025
Review zonder uitnodiging
Antwoord van Pyronix
Hi Kevin, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
I needed help with a customers panel.
I needed help with a customers panel.
Spoke with the technician team who was able to fully resolve the issue.
Well done
6 november 2025
Review zonder uitnodiging
Antwoord van Pyronix
Hi David, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Great support from the engineer
Great support from the engineer, sorted issue within a couple of mins
31 oktober 2025
Review zonder uitnodiging
Antwoord van Pyronix
Hi Ian, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Connecting to the app
Excellent service as always.
Polite and patient with an elderly engineer!!
28 oktober 2025
Review zonder uitnodiging
Antwoord van Pyronix
Hi Malcolm, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Thanks for great service as always
Thanks for great service as always.
Vince
Sun Security Service s
27 oktober 2025
Review zonder uitnodiging
Antwoord van Pyronix
Hi Vincent, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Great support, as always
Took over an existing alarm panel for a new customer today. Needed to speak to tech support, so they could talk me through it.
Really helpful technician, quick service and quick resolution. Great service, as always
15 oktober 2025
Review zonder uitnodiging
Antwoord van Pyronix
Hi Steve, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Always solve my issues fast !!!
Always solve my issues fast !!!
3 oktober 2025
Review zonder uitnodiging
Antwoord van Pyronix
Hi David, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Technical were really friendly and…
Technical were really friendly and really helpfull
1 oktober 2025
Review zonder uitnodiging
Antwoord van Pyronix
Hi Bryan, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
As always problem sorted with one phone…
As always problem sorted with one phone call. Thanks guys.
18 september 2025
Review zonder uitnodiging
Antwoord van Pyronix
Hi Robert, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We will pass your message across to the Technical Support Team👍
Excellent 👌
16 september 2025
Review zonder uitnodiging
Antwoord van Pyronix
Hi Graham, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Superb as ever!
Superb as ever!
Hopefully the issue will be resolved tomorrow when at the install, if not I have no doubt that the technical staff will have other suggestions to solve the problem.
15 september 2025
Review zonder uitnodiging
Antwoord van Pyronix
Hi Philip, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Always on the ball and beyond…
Always on the ball and beyond helpful.Easy and quick to contact. So much better than other manufacturers
3 september 2025
Review zonder uitnodiging
Antwoord van Pyronix
Hi Chris, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Super tech service
Excellent tech support and faster replies than other manufacturers.
Thats why i use pyronix
15 augustus 2025
Review zonder uitnodiging
Antwoord van Pyronix
Hi David, thank you for the review, we really appreciate it! It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Mi ha contattato il Team della Pyronix…
Mi ha contattato il Team della Pyronix mettendosi a mia completa disposizione gentilissimi hanno fatto di tutto per aiutarmi grazie . Comunque ho risolto dopo vari tentativi e leggendo il manuale grazie
15 juli 2025
Review zonder uitnodiging
Antwoord van Pyronix
Ciao Filippo, grazie per la recensione, la apprezziamo molto! È bello sapere della tua esperienza positiva! 👍
Very poor performance
Very poor performance Wi-Fi not brilliant cannot connect remotely
On HomeControl 2 app
10 juli 2025
Review zonder uitnodiging
Antwoord van Pyronix
Hi Mark, thank you for your review, we are sorry to hear this. Can you please email us at customer.support@pyronix.com with further details of the issues you are experiencing and include your panels unique system ID so we can check a few things for you? Thanks and have a great day.
Brilliant manufacturer 😊
There’s no other than Pyronix 💙
Great technical support team
8 juli 2025
Review zonder uitnodiging
Antwoord van Pyronix
Hi Brendan, thank you for the review, we really appreciate it! It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
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