We had our Pyronix Enforcer system installed approx 6yrs ago on our new build property. Following the install and throughout the last 6yrs I have added many more sensors, I now have 5 PiR Sensors, 7 w... Toon meer
Bedrijf heeft geantwoord
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Such Endeavour by Chris and all of the team at from Pyronix Tech support who had the the patience of JOB ! to help through all pain I put him through. I can never appreciate what he and others did to... Toon meer
Bedrijf heeft geantwoord
Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue af... Toon meer
Bedrijf heeft geantwoord
This has got to be the best technical back up service available makes others look like directory enquirers. This is the reason we use Pyronix as an installer you are always their to help
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pyronix is a Business to Business designer and manufacturer of market leading professional security products and technologies for the global security industry. Our systems are designed to be installed by professional security installers and utilise the latest technology to deliver superior security for homes and businesses.
Contactgegevens
Braithwell Way, S66 8QY, Rotherham, Verenigd Koninkrijk
- 01709 700 100
- www.marketing.com
- www.pyronix.com
4,6
Uitstekend
451 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Juat taiked to Ryan,very…
Juat taiked to Ryan,very helpfull,knowledgable and freindly.
21 februari 2025
Review zonder uitnodiging
Antwoord van Pyronix
Hi Jason,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Ryan👍
Really great support from the team,
Really great support from the team,
17 februari 2025
Review zonder uitnodiging
Antwoord van Pyronix
Hi David,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Great service from start to finish
Great service from start to finish, technical were there to help and solved our problems in minutes.
You should not be disappointed with these guys…
5 februari 2025
Review zonder uitnodiging
Antwoord van Pyronix
Hi,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Wouldn't buy again.
Wouldn't buy again.
System is clunky and connection to the cloud hit and miss
2 februari 2025
Review zonder uitnodiging
Antwoord van Pyronix
Hi Peter, we are sorry to hear this. Would you be able to provide us with further details on the issues you have been experiencing? Please send this across to customer.support@pyronix.com and we can look into this further.
Speaking to a competent person
Speaking to a competent person. who made it simple
to understand.
17 januari 2025
Review zonder uitnodiging
Antwoord van Pyronix
Hi,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Support Team 👍
e guy's from…
Outstanding experience the guy's from technical support were really helpful and got me through the problem straight away.
20 december 2024
Review zonder uitnodiging
Antwoord van Pyronix
Hi Mark,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Ryan in Technical was phenomenal
Ryan in Technical was phenomenal. Complicated relay issue issue for access control, worked thorough patiently and methodically and working like a dream!
Thanks for all you guys do. Merry Xmas from iNVICTUS
18 december 2024
Review zonder uitnodiging
Antwoord van Pyronix
Hi Robert,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Ryan👍
Have contacted Pyronix several times
As a new consumer of these products have needed to contact Pyronix several times and on each occasion, they have always been very courteous, patient and knowledgeable. I would highly recommend their products and their technical advice is always sound.
22 november 2024
Review zonder uitnodiging
Antwoord van Pyronix
Hi, Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Phoned Tec support for advice on…
Phoned Tec support for advice on enforcer wireless connectivity! Fantastic advice and sorted problem quickly!
20 november 2024
Review zonder uitnodiging
Antwoord van Pyronix
Hi Chris,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Great product and the technical help…
Great product and the technical help lines is by far the most knowledgeable in the industry. The after sales is 10/10
11 november 2024
Review zonder uitnodiging
Antwoord van Pyronix
Hi Christopher,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
On the odd occasion I have to contact…
On the odd occasion I have to contact the help line have found the response is always great very helpful
and polite ,they speak to you courteously and talk you through what they are doing to resolve the issue.
Never afraid to ask the technicians for there help.
Thank you all
Alan(AB alarms)
8 november 2024
Review zonder uitnodiging
Antwoord van Pyronix
Hi Alan,
Thank you for the review. It is great to hear positive comments about your experience. As the rating does not reflect this, is there anything we can help with? Hope to hear from you soon.
I have had nothing but trouble with my…
I have had nothing but trouble with my Enforcer alarm the installer is no longer trading & the 6 telephone numbers I got online all say this number does not reply.I have a problem now that I am told is very difficult to correct and Pyronix seem impossible to contact.Should have gone to a reliable Company
5 november 2024
Review zonder uitnodiging
Antwoord van Pyronix
Hi Brian,
We are sorry to hear this. As per our conversation via email the issue appears to have been resolved. If not, please let us know if we can provide further assistance.
I have used many different security…
I have used many different security system manufacturers over the years however Pyronix products, aftercare, tech support and product training are second to none. From the on-line tutorials to the friendliness and knowledge of the Helpdesk staff, Pyronix do seem to genuinely care for their customers.
8 oktober 2024
Review zonder uitnodiging
Antwoord van Pyronix
Hi Ritch,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Team 👍
I have this professionally installed…
I have this professionally installed for last couple of weeks and so far so good great system
I would think it’s all in the installation/installer
5 oktober 2024
Review zonder uitnodiging
Antwoord van Pyronix
Hi Jamie,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! 👍
Informative and perfect for installers…
Informative and perfect for installers who are strapped for time.
2 oktober 2024
Review zonder uitnodiging
Antwoord van Pyronix
Hi,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Great Tech Support from PYRONIX 10/10
2 oktober 2024
Review zonder uitnodiging
Antwoord van Pyronix
Hi,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Tech Support Engineer Julian was bang…
Tech Support Engineer Julian was bang on……Top Man
1 oktober 2024
Review zonder uitnodiging
Antwoord van Pyronix
Hi,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Julian👍
Great Essentials webinar.
Great Essentials webinar.
New to Pyronix, moved from another well known brand.
James did a great easy to follow Presentation.
Filled all the blanks I am very pleased with the pyronix
training academy.
Thanks to James and Pyronix
26 september 2024
Review zonder uitnodiging
Antwoord van Pyronix
Hi Kenny, thanks for taking the time to leave a review and we're glad you enjoyed the training. We'll pass your comments onto Jim :-) Take care.
Best Tech Support
Had one of those days today and called tech support 3 times!! Each time, they get to the cause instantly and talk you through the remedy with such ease. These guys really know their stuff
24 september 2024
Review zonder uitnodiging
Antwoord van Pyronix
Hi Kris, thanks so much for your review. We'll pass your praise onto the Technical Support Team, glad they were able to help. Have a great day.
Non riesco a capire queste recensioni…
Non riesco a capire queste recensioni positive: l'ho installato 2 anni fa e da allora non sono mai riuscito a far funzionare l'app. Con nessun telefono della famiglia, e anche di SO e marche diverse. Su google play trovo solamente utenti arrabbiati con la mia stessa esperienza. Anche sul sito ufficiale dal 2018 non sembra ci siano aggiornamenti. Ci sono perfino i link alla vecchia versione dell'app Homecontrol+, che da almeno 3 anni non c'è più!
23 september 2024
Review zonder uitnodiging
Antwoord van Pyronix
Ciao Francesca, ci dispiace sentirlo, ci scusiamo per l'inconveniente. Hai discusso di questi problemi con il tuo installatore o ci hai contattato direttamente via email per risolvere alcuni problemi? Potresti confermare quale app stai utilizzando al momento? L'app HomeControl 2.0 è stata aggiornata l'ultima volta alla versione 4.0 il 1° agosto. Inoltrerò questi dettagli al nostro Marketing Team per garantire che l'app HomeControl2.0 venga pubblicizzata sul nostro sito Web internazionale. Invia un'email a customer.support@pyronix.com con ulteriori dettagli sui problemi che stai riscontrando, incluso l'ID di sistema univoco dei tuoi pannelli e potremo esaminare alcuni problemi.
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