PyronixReviews 

As always true professionals and very patient. Nothing is a drama for them and the best part I love the most is the fact that you pretty much get through to an advisor straight away as that can be sometimes crucial. Keep up the good work Pyronix.

Excellent service as always.
The guy at Pyronix kept his cool whilst I was trying to deal with the problem in hand whist also dealing with the client and the guy from their I.T. department.
Out of the chaos the issue was resolved, so top marks to Pyronix once again.

Having been effectively ignored by our alarm installer, as a consequence of which we couldn't access the alarm via my wife's mobile app because they had allowed the subscription to lapse despite several reminders from ourselves, in desperation I contacted customer service at Pyronix. Kelly there was absolutely outstanding. I couldn't give her any codes or reference numbers, but in the course of a couple of hours she had tracked our system down and reactivated it, and said she would leave it activated whilst we sorted out what we wanted to do about the current installer. She just made it all so simple and trouble free - this really was outstanding customer service!

Thanks you So Much Alan.....

Your patience is key to your success...

Having a depth of knowledge is one thing but your character just excel your knowledge which is what everybody else fails to realise...

Excellent service on technical questions by Julian

Great response
Very helpful

Great technical support thanks very much!
Martin CAMERA WATCH SYSTEMS

The guy was incredibly patient and helpful with me, as I hadn't programmed the communication and app for a very long time.
Got everything working and very pleasant.

Fantastic company , very helpful and knowledgeable, nothing is to much trouble,
Have used them for years and will continue

Garry pyronix sales rep, came out on site today to show me what products pyronix offer. He showed me all the products available, and they are so far ahead of other alarm systems i have been working with now my go to alarm.

Fantastic service it just took a few minutes on the phone and it's all sorted. Great service thanks 👍

Helped sort out problem with system no t communicating. found out it was customers router.

I write this review, because i see a few negative reviews regarding pyronix. The common deneominator are people installing the system who are not trained engineers. Most of the positive reviews are from proffessional installers. Pyronix is a brilliant builder of alarm systems that i rate 5 out of 5 everytime. The kit is great and service is excellent. Maybe these low star reviewers who are not installers should look to themselves rather than pyronix. Get your system installed by a regulated recognised company. It saves money and headaches in the long term. Pyronix is great

On 20 April 2022, I had a Pyronix HIK Vision alarm system installed by a local company who had recommended it for my home. It cost £2,683. After 21 months, problems started to occur and costs began to escalate.
In January 2024, a sensor suddenly started setting off the alarm. Cost of rectification, £120
In April 2024, batteries needed to be replaced: that cost me £168.
On 20 April 2024. Pyronix’s two year warranty expired.
On 10 May 2024 (less than 25 months after installation) a component failed. It cost £120 to have the problem identified and the system disarmed. At this point, the system had cost me £408 in 2024. The quotation to replace the component: a further £237.
My dilemma now:
If I throw £237 of good money after bad, I will have what I feel is an untrustworthy system that will have cost me over £640 in running costs in just over 4 months. If I do not repair it, the Pyronix system will be a £3,000 pile of useless junk ... and on top of that, I will have no burglar alarm.
From my experience, the Pyronix system is expensive and unreliable. I would not recommend buying one.

Update 4/10/24
It is now over five months since my two-years old Pyronix alarm system crashed. It is still not working.
Following my earlier comments, Pyronix initiated an exchange that consisted of a telephone call and a few emails. They consistently tried to hide behind the installers (a leading local installer of commercial and domestic alarm systems). Pyronix have never accepted any responsibility for the obvious unreliability of their system. They did concede that the situation was ‘difficult’ for me.
They have not responded to my last email, sent over two months ago.
My experience. My Pyronix system was expensive to maintain, but more importantly, it was unreliable. In the additional light of their after-sales performance, Pyronix deserves no more than a one-star rating.
My recommendation. AVOID.

Called with an RS485 comms fault that had us baffled.

The tech walked us through and eventually we traced it to an issue with the incoming mains supply causing AC induction which was knocking the 485 comms out.

Electrician on his way to trace the fault.

As always very helpful technicians and Engineers they know their stuff always a pleasure getting help from them and returning it back by saying thank you for all your help and support over the past period of time

Having some issues on site as can happen with any alarm system. I spoke with Graham tech support who was and is always very knowledgeable and helpful.

We use Pyronix since the systems are basically bullet proof with any issues usually being a user error or something not related to the hardware itself.

Great company and great tech support.

Always a quick response and sorted

Great Response and very knowledgeable
Top guys.