PYT Westfield London Reviews 283

We purchased a curling wand and straightening set from the pyt stall in Westfield store, london.y daughter received a demonstration and we were told about the special titanium plates, how the curls will last for 3 days, you can wet them and everything.. so we went ahead and purchased for £300... I took them home and straight away curled my daughter's hair! Well the curls didn't even last two hours... I feel for £300 this isn't acceptable when I can achieve the same result with a standard cheap pair. The receipt clearly stated in bold black and white writing that if you are unhappy with the product you can return to store within 7 days.. any longer you have to contact customer service for a voucher! I literally took them back the next morning... Drove for an hour back to Westfield to ensure I returned them within the time frame! Only to be given a mountain of excuses as to why I couldn't get my refund today!
1- MANAGER NOT AVAILABLE
2- I purchased a special offer which meant normal refund procedure didn't apply!
3- It was a bank holiday so I'd have to come back another time!
4- I would have to contact customer service

I had to stand and argue my case that this wasn't acceptable and my rights as stated on the receipt clearly entitled me to a refund if I was dissatisfied, so all the other excuses really weren't my problem and If there's staff able to make sales then they should be just as able to give refunds on products falsely sold. The lack of willingness to follow the company's own protocols obviously was frustrating me and it got heated, The young lady was so rude and as good as told me she's not doing anything and il have to come back another day and who do I think I'm talking to! I said to her you! Because your not listening to me or following your own policy and if you were in my shoes you'd feel the same. She said ' it's not my F**king problem and threatened to call security on me! I said go ahead and made a point of raising my voice and wanting other potential customers NOT TO BUY ANYTHING FROM THIS STORE!!! Only then did another member of staff step in and process a refund instantly!!! Why it had to get to this stage for me to get what I was entitled to on the first place I don't know? All the excuses and reasons that I couldn't get a refund were very quickly changed when I caused a scene. Would not recommend!!!

I am now on my 3rd product... Initially buying brush, and curling tong... In October 23 at Westfield Stratford. We were served by Monica... She is everything you could want from a person selling you a product, professional, personable and excellent product knowledge. She demonstrated the products herself, on both myself and my daughter. Today Monica recognised us and Sammy demonstrated the luxe straightening Iron my daughter's hair by curling. Again another member of yr team, you should be incredibly proud of, fabulous customer service.
Look forward to using the product along the existing products. Thanks Carol... 21 Aug 24

Sammy and his colleagues are so professional and has a good knowledge of the products they sell and they are very friendly.

What a horrible company that wouldn’t provide a resolution to a fault product.
I have emailed a number of times. I have now taken it further and everyone else who has had issues I advise you take it further too. I have also written to the Trafford Centre that they should not allow sham companies to operate from there. STAY AWAY

We had a demonstration in Londen at westfield mall. They demonstrated with a straightner that had kind of led lights in it, you could see them in the iron.

We bought two straightners from them. We flew the same day back to the netherlands. When we unpacked the box we saw that they were just normal straightners, not with led or anything.

The curls dont last and most surtanly dont have the same effect as the one they used on there demonstration.

Tried to email them several times but nobody is answering anyting. So far for there amazing customer services.....

WESTFIELD WHITE CITY EXPERIENCE

To begin, i never write bad reviews but i felt the need to, as i do not want other people to have the same experience i did or worse.

Jesy (manager) was nice to me at first, i felt very welcomed by the girls there! i purchased the straighteners and they did my hair in a rush as they were closing soon, which i had no problem with as the hair styling was FREE anyways. They were friendly and lovely at first. they said they will style your hair for free for unlimited amount of times if you purchase their straightener (which sounded too good to be true because it IS) you just have to book in with them monday to friday. whilst styling my hair they said how my hair is “good hair” (i am multiracial with 3c hair) and not as bad as afro which i felt was disrespectful to afro caribbeans. i overlooked this. once returning home, i felt like i was scammed so i decided to return the straighteners. upon returning to the store the very next day for a refund on the unopened, unused, undamaged straighteners, i was treated with HOSTILITY, a complete change of attitude. the manager Jesy then said that they cannot accept refunds. (it has only been less than 24 hours!) after persisting, she said i have to email them and wait for a reply. i do not live in the area. i was not happy with this service as they were quick to take my money but not prompt to refund it. I then demanded the manager named Jesy to speak to higher management and she said she couldnt. eventually after persisting she did, but once on the phone to him she would not let me personally speak to him and hanged up the call before i could explain why i needed a refund PROMPTLY. I said to her i will not leave without my refund. then, a male staff named Kamjou came and started being aggressive, trying to intimidate me. he even threatened to get the security guard when i said i will not leave without my entitled refund. i did not let them bully me, i stood my ground and said i said “i will not leave without refund and will give a bad review.” then after saying i will tell my friends about their bad service and that i will make sure to write bad review, they processed my refund minus £20. She then tried to say the minus £20 was for the “hair styling” which was just VAT on the reciept… the hair styling was supposed to be complementary for an unlimited time upon purchasing the straightener… so not chargeable for a fee. I only bought the straighteners in the first place because she claimed i would get free hair styling forever! very misleading claim to be honest... i said to her that the £20 on the reciept was VAT and compulsory in the UK and has nothing at all to do with my refund… i explained that i have statutory rights and i am familiar with the law. then she realised i am not silly and had to refund me the £20. they tried to find ANY reason to not refund my money! AVOID AVOID AVOID the company “PYT Hair” if they were a reputable company they would give a REFUND with no issue!

Got my hair done from westfeild Stratford from lady flory it was amazing experience very helpful and kind , highly recommended ❤️

Today I have stopped by PYT Stratford to get my infrared Silk press after 3 of my friends got it and are rocking their hair and not actually needing to visit hair salons anymore....I had to see to believe it
The curls actually stay till you wash your hair and if you are that one that doesn't wash for 2 weeks yess it stays...the other unique benefit is that you can't feel any heat even when you get your roots
SAMMY is the one who served all of us and I can't say how professional and experienced he is ...
It's a must buy ....will get other curlers from them soon for sure...

I've bought the Steam brush a month ago from PYT Westfield Stratford - since then I been using it on my daughter's 4C hair > it works so well and I am so proud of myself for this purchase I've made . Today my daughter came in to get her hair done by Sammy who done am amazing job and treat her hair with care. This guy is so professional at what is he doing I am speechless guys - her hair is so soft and glossy. Last time I've used It lasted 2 weeks on her hair. Happy with this product- I am recommending it to you all 100%

Molly was really nice, demonstrating how well their straightener workes, great customer service

Amazing product. Thanks to professional team who assisted to find the best item.
Reccommend it!

My daughter loved using the strainer. The team in Westfield were absolutely fantastic, very professional and friendly.
Great products!

I got this straightener about two weeks ago or so and I can confidently say I’m loving it so far!! Everything about it is just amazing. I’ve been using it on my wigs and it’s been doing very well, especially with the steaming effects as well. It’s a personal 10/10 for me so far.

Glider brush hair straightener comb products are the best technology and techniques for all hair types even wigs Synthetic, this is my second purchase happy with this life time guarantee,also you can be trained how to use them with the professional live station in Westfield Stratford centre,customer beauticians named,Diana,Andrea,Monica very helpful and make your day a good experience always coming back love you guys.

Amazing services and wonderful staff! So happy with my purchase. I definitely recommend!

I was passing in the mall upon which Sammy and teo stop me to show me how amazing the product are. They ton my hair to show me the different techniques these product can do. I was blown away by what they did to my hair. Every one should get one of there iron in there life. I brought the steam brush in the end. Feel so happy about this product and can't wait to used it. Thank you for your amazing customer service as well. Thank you !

Best hair straightener I have ever used, I have had it for three years and it has never failed me
Makes my hair so silky and straight every time
I also use it to curl my hair, it curls perfectly I never need to use a hair curler, it curls better than hair curlers
I recommend this hair straightener to everyone, worth every single penny

It was an amazing experience there products is fabulous, I recommend it sammy from the staff members did the best treatment. Amazing !!

Sammy & Monica are amazing I loved how Sammy did my hair he is amazing 😻 you must go to him if your ever in Westfield Stratford

DO NOT BUY FROM PYT AT WESTFIELD
Worst experience I’ve had at Westfield, I absolutely love coming to Westfield but they need to get rid of PYT as it’s an absolute scam. I bought some straightens in January 2024 and they just didn’t really work how I wanted them too due to the ion being a bit too small for my thick hair. When I bought them I got told I could return them if I didn’t like them or If they didn’t work as I had the one year warranty. So I came back today which is now April 2024 so only 4 months after I bought them and told me that you only have 14 days to return and it’s in small writing right at the bottom of the receipt which is absolutely ridiculous as my eye sight is awful and I wouldn’t be able to read it. They lie to you and make it all seem so nice and sweet when it’s just an absolute scam!!!!! Do not recommend. Westfield need to get rid of them