PYT Westfield London Reviews 283

My PYT straightners are faulty and overheating to 350 degrees!! and fire risk!! The straightners are supposed to come with lifetime guarantee yet the company are not resolving my issue or offering a replacement !

I have messaged the team but my emails have been ignored.. will start county court claim if not resolved

Lovely owner and staff! The product is absolutely amazing and my type 4B/C hair loves it!

I would certainly recommend!

PYT @ Stratford: A special thanks to Alexandra stylist because she was ever so welcoming and is amazing at what she does. The hair products are great and she went beyond her responsibilities to demonstrate how good they are. I loved my hair styling. Thank you Amanda 💖

Westfields Shepard’s bush was served by Angel best customer service ever , made you feel very comfortable and confident in the product overall 10/10 experience. The product was amazing never had a a hair straightener/curler like it.

Alexandra from Westfield London she is super cute with the customers and very professional

Absolutely amazing experience. We were with Wally at White City and she was efficient and lovely throughout the whole service, and my hair came out looking amazing!

Worst product and waste of money they wont do refund or exchange

Terrible service, tried to get a refund when they didn’t plug into the wall, the email that are supposed to sort it out never responded so I had to get a refund letter off the manufacturer and go all the way back to the shop I got it from to get the refund. Never again will I buy off a stall in a shopping centre.

Haven't tried my product yet as it's a Christmas gift for my daughter. I wanted to review the excellent customer service I received from the PYT Hair Team. The discount code online wasn't working so I messaged them on Instagram. Almost instant I received a reply and resolved the issues straight away. I received 20% off my purchase and a free makeover is store for when we visit London. I can't wait to see my daughter's face on Christmas morning when she sees her curler. We love in Dublin the product can't be got in Ireland so she won't be expecting it. Thanks again

I purchased the hair glider on the Friday went to use it for the first time on Sunday. It started to make a funny noise and then promptly caught alight burning my neck and finger.
I was and am not after any compensation from the company for the burns I have sustained. What I wanted was a full refund for a product that has been sold and is clearly dangerous and for them to investigate to see why it caught fire to warn other customers.
The company has issued an email to say that as a gesture of goodwill they will offer an exchange, something I do not want as I dont trust their product. They then sent me a link to to understand the legal nature of my request and their answer.
I also know my legal rights and they are in breach of contract. I have now contacted my bank and asked for a chargeback, I am also going to trading standards. Please be warned if something goes wrong you will not get any sort of customer service from them. I now have a battle on my hands to get my money back, with no guarantee that other people will not be injured using faulty products. Dont buy from this company. Also there is no contact telephone number everything has to be done by email you can not speak to anyone

The staff is soo helpful especially Monica

The Quality of this product rubbish I buy one month ago straightener but it’s very bad and not working and then not supported when I use it’s broken I can’t say how rubbish

Just bought a glider brush at Stratford. The device they gave me is different from the one they used on me while demonstrating! Big scam!

I bought the Curly cute from PYT in Westfield Stratford. When they demonstrated the product on me it was ok, however at home I tried doing it myself and because I have limited ability to lift my arms it was impossible to use it. I decided to return it and then the journey began. They only have gmail account, on which they dont respond regularly. I was waiting couple of weeks and only after treatening them they responded. They did not accept returns. This is a very doggy company.

Such friendly costumer service. They styled my hair so beautifully and I left feeling gorgeous 😍

I have been saving up for this straightener, I finally bought it, and Monica the very best manager in stratford Westfield, went through the product and how to use it with me , I’ve saved so much going the hairdresser and now I can do it everywhere, I love the product and how my hair feels, it stays for weeks if I don’t wash it, my friends and sisters literally take it all the time , thank you so much

I have been using the PYT straightener I absolutely love it. You only need to pass one time and the hair is nice and straight. Thank you so much for Monica she was the one that introduced me to this beautiful and so useful straightener. Lovely product.

Excellent customer service, the products are long lasting and worth every penny.

What a great atmosphere to be around. The girls at PYT White City do an impeccable job at styling the hair and give great details about the benefits of infrared. I used to only use GHDs and the frequent use of it made my hair a bit dry so I was just looking around Westfield White City and then I was approached by a lovely lady. She showed me the Far Infrared Styler and when she passed it through my hair I didn’t feel it pulling or tugging which I usually experience with my normal straighteners. She mentioned to me that infrared was very less damaging for the hair as it was non conventional heat . She was right with each word she spoke. They’re very trust worthy and the products are amazing . On top of this the service is just beyond words as they treat you soo kind and with such grace. I highly recommend this company to anyone who struggles with their hair. PYT you rock . Thanks for having me as a consumer.

I got offered a demo I have really curly frizzy hair it’s the best straightener I ever used and have been using it ever since I have recommended it to all my friends and family. All the staff members are very nice & helpful. Will definitely buy again thank you pyt