6 seater Marston dining set.Poor quality furniture. Arrived in scruffy condition with scratches on glass top ,rattan itself was dirty and scratched. It looked like it was pre owned not brand new.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great customer service from Byron Wessels when sorting out the issues we've had with missing, broken or damaged in transit part. Byron always takes my calls, listens to the feedback, asks useful quest... Toon meer
Was delivered on time and off loaded onto drive by two smashing chaps. Polite well mannered and professional. Surprised (happily) with large cover for table and chairs, also individual covers for... Toon meer
Bedrijf heeft geantwoord
Furniture delivered on 28th July, Rattan Direct were informed within 2 hours that it was damaged & also different colours, they agreed & said I would receive my money back within 10 days…. It’s now 8... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The Home of RD, Rattan Direct operated by ATM Retail LTD, offers stylish, high-quality outdoor furniture designed to help people make the most of their outdoor spaces. For over 15 years, the Rattan Direct brand has focused on making beautiful garden furniture accessible - combining style, comfort, quality and value. Our aim in simple: to create products that look good, feel good, and most importantly, last. We are a small, specialist team driven by craftmanship and thoughtful design, working closely together to deliver furniture that supports the moments and memories people create at home. We are proud to continue this tradition as a family-focused brand that customers can trust. is a leading outdoor furniture supplier in the North West. We pride ourselves on crafting high quality garden furniture that enhances outdoor spaces. Important: The previous company operating this brand entered administration in November 2025. From 1 February 2026, ATM Retail LTD began operating the brand as a separate legal entity and is not responsible for orders placed prior to this date. Customers with enquiries relating to orders made before 1 February 2026 should contact the appointed administrators, FRP Advisory Trading Limited. We are committed to delivering excellent service for all new orders placed from February 2026 onwards and rebuilding the brand for the future.
Contactgegevens
Verenigd Koninkrijk
- www.rattandirect.co.uk
3,7
Gemiddeld
7K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 64% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Order placed 11/08
Order placed 11/08. Did not arrive on due date. Rattan stated it was damaged. Offered a new delivery date of Feb 2026. Refund requested and accepted. 15/10/25. Numerous phone calls and e mails. All with standard reply. Small claims court actionstarted
15 oktober 2025
Review zonder uitnodiging
Antwoord van Rattan Direct
Hello,
We’re sorry for the experience you’ve had and understand how frustrating this has been. Your feedback is important and we’ve shared it with our team to review what went wrong and ensure this is handled correctly.
We appreciate you taking the time to let us know and regret that your experience hasn’t reflected the standards we aim to uphold.
Kind regards,
Anne I.
Excellent
Excellent, so good I bought an additional set for my daughter. Great quality, excellent delivery. thinking about purchasing another set for my other daughter.
15 oktober 2024
Review zonder uitnodiging
Antwoord van Rattan Direct
Hi Martin,
Thank you so much for your wonderful feedback!
We're delighted to hear that you were so pleased with your first purchase that you ordered another set for your daughter. That’s the best compliment we could receive.
We truly appreciate your continued trust in us and hope your family enjoys their new sets for years to come!
Regards,
Jeniffer G
Fabulous.service and advice
Fabulous.service and advice. The garden sofas and glass top coffee table are better quality than some items I have seen at twice the price.
14 juli 2025
Review zonder uitnodiging
Antwoord van Rattan Direct
Hi Findlay,
Thank you so much for your lovely review!
We're thrilled to hear you’re so pleased with your garden sofas and coffee table, and that our service and advice met your expectations. It’s great to know you’ve found real value and quality in your purchase.
We hope you enjoy relaxing in your new outdoor space!
Regards,
Jeniffer G
No order and No refund as yet
I have had a diabolical service from Rattan Direct, I ordered replacement cushion pads on 20/05/25 with a delivery date of 01/08/25. These had still not arrived in September.
I emailed the company, something had happened they were really sorry and would send them out asap. I asked for a refund as I no longer need them in September going into winter.
They said sorry again and said they would issue a refund (17/09/25) within 14 business days. 15/10/25 and no refund as appeared. After chasing this up they have said "we’re currently unable to provide a confirmed completion date, I meant that while your refund remains confirmed and securely logged in our system, the exact timing of when it will be finalised by our finance team has not yet been confirmed back to us".
NOVEMBER 11th - STILL NO REFUND
17 september 2025
Review zonder uitnodiging
Antwoord van Rattan Direct
Dear Natalie,
We’re very sorry for the experience you’ve had and the delay in receiving your refund. This isn’t the level of service we aim to deliver, and we completely understand your frustration.
Please rest assured that your refund has been authorised and will be processed without fail. We’ll inform you as soon as it has been completed.
Our sincere apologies again for the inconvenience caused, and thank you for your continued patience.
Regards,
Annet.
No refund received
Ordered a garden sofa in Mid-August, it wasn't suitable so arranged a return and a refund was promised with 14 days. However we are still waiting in mid-October, have chased via email and phone, but I have no confidence that it will be forthcoming so have reported it to the bank and awaiting a chargeback decision. Be wary!
1 oktober 2025
Review zonder uitnodiging
Antwoord van Rattan Direct
Dear Catherine,
We’re very sorry to hear about your experience and the delay in receiving your refund. This is certainly not the standard we strive to maintain, and we completely understand your frustration.
Please be assured that your refund will be processed without fail. We sincerely apologise for the delay and any inconvenience this has caused.
We will let you know as soon as it has been processed.
Regards,
Annet.
Very Unhappy
We bought the furniture but it wasn’t what we wanted. We returned the goods and are still waiting for a refund which is now over 50 days since returning the goods absolutely disgusting will never buy from this company again🤬🤬🤬
18 augustus 2025
Review zonder uitnodiging
Antwoord van Rattan Direct
Dear Neil,
We’re very sorry to hear about your experience and the delay with your refund. This certainly isn’t the level of service we aim to provide, and we completely understand your frustration.
Please be assured that your refund is still active and will be processed. We sincerely apologise for how long this has taken and for any inconvenience caused.
We will let you know as soon as it has been processed.
Regards,
Annet.
A great company to deal with - friendly and helpful and exceptional quality products.
We have been buying outdoor furniture from Rattan Direct for years. We have bought for our own outdoor spaces, for friends as gifts, and as a special "thank you" to the carers in my parent's care home - giving them a private outdoor seating area for their breaks. The quality has always been superb and the delivery times excellent. On one occasion one chair was damaged on receipt and it was replaced without question and quickly. A great company to deal with - friendly and helpful and, as I say, exceptional quality products. Thank you!
14 oktober 2024
Review zonder uitnodiging
Antwoord van Rattan Direct
Hi Bill,
Thank you so much for your wonderful review and for being such a loyal customer over the years! 🌿
We're delighted to hear that you’ve enjoyed our furniture both at home and as thoughtful gifts for others. What a lovely gesture for the carers at your parents’ care home.
It’s great to know our team could assist promptly when an issue arose, and that you continue to be pleased with the quality and service. Your kind words mean a lot to us.
We truly appreciate your continued support!
Regards,
Jeniffer G
Non refund of cancelled order
I wanted to order a storage box but it was not available in the colour I wanted. I got a call from Rattan offering me an alternative which was "in stock." I ordered it and sent the asking price of £420.00. When the item wasn't delivered I enqured as to why and was told the it was on back order and would not be available until next year. I cancelled the order and was promised a refund. The refund was not paid within the 14 working days and has not been forthcoming since, in spite of Rattan acknowledging it is due and promising to pay it as soon as possible. The most likely reason is that they haven't got any money and this should be a warning to anyone considering ordering from Rattan Direct.
10 september 2025
Review zonder uitnodiging
Antwoord van Rattan Direct
Hello,
We’re truly sorry to hear about your experience and understand how upsetting this has been. Delays like this are never the standard we aim for, and we sincerely apologise for the frustration it’s caused.
Please be assured that your refund has been prioritised and is being processed as soon as possible. We value your patience and appreciate you bringing this to our attention, as it helps us improve the service we provide to all our customers.
Kind regards,
Anne I.
Top quality furniture
Really good furniture, well made and even came with covers so really good value quality furniture & also came ready made which is always a bonus.
The only reason I have give 4 & not 5 stars is because I had to chase delivery and was delayed from when we thought we would receive but overall would recommend!
9 mei 2025
Review zonder uitnodiging
Antwoord van Rattan Direct
Hi Paul,
Thank you so much for your kind words and for taking the time to share your experience!
We're delighted to hear that you're happy with the quality and value of your furniture, and that the ready-made delivery was a bonus.
We’re sorry, however, for the delay and the need to chase up delivery; that’s not the smooth experience we aim for.
We appreciate your understanding and feedback, and we’re glad to know you’d still recommend us.
Enjoy your new furniture!
Regards,
Jeniffer G
Outdoor furniture
Wouldn't go anywhere else .treat first glass and brilliant furniture with loads of different options
15 oktober 2024
Review zonder uitnodiging
Antwoord van Rattan Direct
Hi Noreen,
Thank you so much for your kind words!
We’re delighted to hear you enjoyed our service and furniture range.
We really appreciate your support and look forward to welcoming you again soon!
Regards,
Jeniffer G
Decent quality and durable
The outdoor sofas we bought were delivered on time and have done us well for a couple of years now. Both the furniture and the cushions have proved to be durable and weather resistant, helped by using the protective covers over the winter. Competitively priced as well.
9 september 2025
Review zonder uitnodiging
Antwoord van Rattan Direct
Hi SG,
Thank you so much for your wonderful review!
We’re delighted to hear that your outdoor sofas have stood the test of time and that both the furniture and cushions have remained durable and weather-resistant. It’s great to know the protective covers helped keep everything in top condition.
We also appreciate your kind words about our pricing.
Enjoy your furniture for many more seasons to come!
Regards,
Jeniffer G
Great garden furniture
I have had my rattan set for about 8 years. The colour of the set has not faded & no breakages observed. I highly recommend Rattan.
9 oktober 2024
Review zonder uitnodiging
Antwoord van Rattan Direct
Hi Given,
Thank you so much for your wonderful review!
We’re delighted to hear that your rattan set has stood the test of time and still looks as good as new after 8 years. That’s exactly the lasting quality we aim to deliver.
We really appreciate your recommendation and continued support.
Regards,
Jeniffer G
Brilliant service from start to finish
Brilliant service from start to finish! Great quality products too.
8 oktober 2025
Review zonder uitnodiging
Antwoord van Rattan Direct
Hi Julie,
Thank you for your fantastic review!
We’re so glad you’re happy with both our service and the quality of your furniture.
Thanks again for choosing Rattan Direct!
Regards,
Jeniffer G
Garden furniture
Really pleased with the quality of the garden furniture, great price and the delivery team were excellent, highly recommended
8 oktober 2025
Review zonder uitnodiging
Antwoord van Rattan Direct
Hi Mr Cameron,
Thank you for your lovely review!
We’re thrilled to hear you’re pleased with the quality, price, and our delivery team’s service.
We really appreciate the recommendation. Thanks for choosing Rattan Direct!
Regards,
Jeniffer G
We are repeat customers - so something must be right!
We are repeat customers, having ordered two separate sets of patio furniture since 2016, the last one in 2024 - and we still use both sets.
In between, we have bought some additional pieces and accessories. So, I think that we know the firm quite well.
One part of one order was delayed but since that was over a cold-spell of weather it didn't affect our enjoyment and on one another occasion there was one issue with damage caused during transit. Once notified, Rattan Direct replaced the item in as long as it took to courier another one out. I don't hold Rattan Direct responsible for damage in transit.
Overall, we are very happy with the business and their customer service staff.
24 oktober 2024
Review zonder uitnodiging
Antwoord van Rattan Direct
Hi Richard,
Thank you so much for your continued support over the years. It truly means a lot to us!
We’re delighted to hear that you’re still enjoying both of your furniture sets and the additional pieces you’ve added along the way.
We really appreciate your understanding regarding the delivery delay and the transit damage, and we’re glad our team was able to resolve things quickly for you.
It’s wonderful to know you’ve had such positive experiences with our customer service.
Thank you for being a loyal Rattan Direct customer!
Regards,
Jeniffer G
Fab table
Fab table. Really good quality. Ordered just before we went on holiday, but spoke to customer service and they held back delivery u til we got home. Excellent customer service
25 juli 2025
Review zonder uitnodiging
Antwoord van Rattan Direct
Hi Pam,
Thank you for your fantastic review!
We’re so pleased to hear you love your table and that our customer service team was able to arrange delivery at a time that suited you.
It’s wonderful to know you’re happy with both the quality and service.
Thanks for choosing Rattan Direct!
Regards,
Jeniffer G
Happy with my two seater garden sofa…
Happy with my two seater garden sofa that I purchased in the summer.
The cushions are still plump and comfortable.
The brown piping around the cream edges is attractive.
The ‘silver’feet that raise the base off the ground is a good feature.
Delivery was on the day scheduled.
Less pleased with the £19 ‘handling fee’,,,
The all weather cover is fabulous.Thick material not the flimsy plastic that you sometimes get.Really waterproof.
Anne.
3 juni 2025
Review zonder uitnodiging
Antwoord van Rattan Direct
Hi Anne,
Thank you so much for your lovely and detailed review!
We’re delighted to hear that you’re enjoying your two-seater garden sofa and that the quality, comfort, and design features have met your expectations. It’s also great to know you’re pleased with the all-weather cover. We take pride in offering durable, high-quality accessories.
We appreciate your feedback regarding the handling fee, and we’ll be sure to share your comments with the team.
Thanks again for choosing Rattan Direct, and we hope you continue to enjoy your furniture for many summers to come!
Regards,
Jeniffer G
Smart and long lasting
We bought our garden furniture in 2018. It has been kept outside, uncovered and it is still in use now in 2025.
8 oktober 2025
Review zonder uitnodiging
Antwoord van Rattan Direct
Hi Susan,
Thank you for sharing your experience!
It’s fantastic to hear that your garden furniture has lasted so well since 2018. That’s exactly the long-lasting quality we aim for.
We really appreciate you taking the time to let us know and for choosing Rattan Direct!
Regards,
Jeniffer G
Really good value and high quality
Really good value and high quality. The garden set looks great and the parasol that came with it is brilliant.
1 mei 2025
Review zonder uitnodiging
Antwoord van Rattan Direct
Hi Peter,
Thank you for your lovely review!
We’re so pleased to hear that you’re happy with your garden set and parasol. It’s great to know you’re enjoying both the quality and value.
Thanks again for choosing Rattan Direct!
Regards,
Jeniffer G
Furniture and Delivery.
I ordered a patio dinning set and an "L" shaped sofa set for our decking area , both sets arrived at the same time , it was on time if I remember correctly , believe me there was masses of boxes , one mistake I made I should have taken the delivery guys offer to take the packaging away with them lol , there were two cushions missing from the order but they arrived on the same day by courier , so it wasn't a problem , ordering on line was simple and straightforward , the quality is good , the price was right especially as they threw in a umbrella , base and cover free of charge , happy days , I have happily recommended RD to friends and family as everybody who comes round to ours loves the furniture especially the design of the table and chairs and footstools as they pack away so neatly under the cover which fits like a glove.
10 juli 2025
Review zonder uitnodiging
Antwoord van Rattan Direct
Hi Mark,
Thank you so much for your detailed and thoughtful review!
We’re thrilled to hear that you’re happy with both your patio dining set and L shaped sofa set. It sounds like they’ve made a fantastic addition to your decking area.
It’s great to know your delivery went smoothly and that our team was able to get the missing cushions to you quickly. We’re also delighted that you’ve recommended us to friends and family. That means a lot to us.
Enjoy your new outdoor space, and thank you again for choosing Rattan Direct!
Regards,
Jeniffer G
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.