RBC Reviews 287

Horrible customer service. Spoke with five different agents, none of any help, regarding fraud charge. After hours of being transferred and over 2 hours total on hold, no resolution.

RBC is just outdated and their tech-solutions are unreliable. I have always had automatic credit card payments on. Suddenly one month this did not happen, I was charged interest, my credit score may have been impacted, and I had to turn the setting back on in the app.

RBC has become a sh*t show! Their fraud department is rude and hangs up on you for no reason. I work for a company and I called to ask a question regarding a visa that was lost in the mail. The guy was so rude and arrogant and I went to put my boss on the phone and he hung up. I have a job to do as I'm the office manager and that involves me to do the leg work (make phone calls, set up phone calls etc) for the owner. These people in the fraud department act like they are the FBI, arrogant and have no customer service skills what so ever. Literally one second from handing the phone from me to the owner and he hung up. And in the end nothing got resolved.

After being a customer for decades they charged me $7 for somebody who bounced their cheque to me. So now I’m out the bounced cheque and am charged by RBC for it by no fault of my own. Changing to Scotiabank Friday.

This must be the worst bank ever. I opened my savings accounts online, never got a card or pin and now I am at the point I cannot do an Interac transfer as it is asking for a PIN that I never got. Calling the customer service, they are helpless too. Apparently one needs to go in branch. I would probably go in branch if I hadn't spent 3 hours of my time in a previous visit where they still were not able to help me (transfer funds from EUR to CAD account within RBC).
If you ever consider this bank, run, just run, don't deal with them!

Hier, 15 fevrier 2025 à 17h à la succursale Curé labelle/des oiseaux Laal Québec.J'y etais allé pour un Retrait, mais le guichet automatique etait déjà fermé. Cela m'est arrivé pour une 2e fois.

Fun time! Had my number stolen on my company’s card in late August. Reported it and card was closed. When talking to rep was told to go to local bank to report all extra charges. Rbc was clueless in helping me it the tiller did try. 3 weeks later start all again with another bank associate witch was also a waste of time. 3 weeks later finally got a employee that was able to get something done and a new card ordered. 4 days after that my son noticed unusual activity on his card and called to have it shut down for safety reasons. But instead of closing his card they cancelled my new company card that was on order. Now it’s February and l not able to get a card on my account or access my Avion points, 750,000 of them.
Did finally get some after banging my head on a wall, or that’s what it felt like. Like l said “oh what fun”

J’ai mal tapé mon mdp, compte bloqué, je veux réinitialiser mon mdp, je suis la procédure qui ne fonctionne pas voici le message:
Cette fonction n'est pas disponible pour le moment. Pour obtenir de l'aide, veuillez composer le 1 800 769-2555.
J’appelle le numéro, j’ai un robot qui raconte sa vie et ne répond pas à mon besoin. Je demande à parler à un conseiller, après je ne sais combien d’attente ça me dit que sont tous occupés et me dit de rappeler une autre fois. J’ai essayé une quinzaine de fois, je suis parvenue à avoir quelqu’un qui m’a donné un mdp temporaire que je rentre. Ça m’ouvre une page web qui ne fonctionne juste pas.
Je dis de laisser tomber et que je vais fermer mon compte finalement.
Sans compter que j’avais ouvert là-bas car la conseillère m’a dit que je pourrai avoir une carte de crédit avec un plafond de 3000 même si je suis en permis de travail, c’était faux, ils voulaient me donner une carte à 1k que j’ai refusé. Vraiment médiocre comme banque. Continuez d’utiliser des robots ouais.

My GIC was coming to maturity after 2 years. It was in a GIC that I was told would pay 7.5 % to 15 % per annum over 2 years depending on how the fund did but the 7.5 was guaranteed.

A couple of weeks before it matured I asked an advisor how the fund was doing and what percentage my GIC was likely to get. She said she couldn't tell me until the maturity date when it rolled over.

I checked again a week ago with a male advisor. He said it was going to pay $1500.00 interest on $10,000.00 2 year GIC to be paid the next week.

The GIC rolled over and they paid me $750.00. When I talked to him about why he said it pays the rate for the 2 years not per year. So he reversed what he told me a week prior.

I would advise people to shop other banks and stay away from RBC for investing. I have several other investments with RBC that they spread out in 2 year GIC's maturing each year for the next few years. I won't reinvest with RBC!

If there is no star i will put they waste my break waiting so slow I m going to change from them

Martindale branch is the biggest joke around. Manager is a condescending a**hole. My 17 y/o daughter was accused of fraud by him, and when we proved him wrong, he then accused my 80 y/o mother. Needless to say, we closed all of our accounts. Ridiculous wait times for teller services and online help. But they are quick to take your money.

Incroyable !
Attendre 1hre debout avec 2 caissières dont 1qui est en training et tout cela pour faire 1 arrêt de paiement et 1 changement d'adresse qui ont pris 37 minutes ce qui fait un total de 1hre 37
Quel pitoyable service ef ça fait des profits .....

abysmal customer service. On hold for so long just to give no help and make me call again.. wait on hold forever again just to tell me they can't help me with simple tasks. I'm moving banks

TERRIBLE. I had transactions on my credit card that weren’t mind. The fraud department couldn’t tell me a single thing after I answered all their security questions then proceeded to hangup on me after I questioned why she couldn’t tell me if the lock was locked or not. This happened twice. Garage bank that hires unqualified rude customer service representative. It’s called customer service for a reason.

Dear Royal Bank of Canada Customer Service,

I am writing to express my deep frustration and dissatisfaction with the current state of your services, particularly in regard to your algorithm's decisions on my spending activities. For the past six months, I have been unable to use my Visa debit card to pay my rent due to it being flagged as a fraudulent activity. This is utterly unacceptable. Paying my rent is a legitimate and essential transaction, and it is beyond comprehension why it would be deemed otherwise.

Your banking system has become increasingly challenging for older individuals like myself. The reliance on artificial intelligence and automated algorithms, while intended to streamline processes, has instead resulted in significant inconvenience and distress. I find it reprehensible that your institution relies so heavily on AI without adequate oversight or human intervention to address these flaws.

Moreover, the lackluster customer service and the difficulty in reaching a human representative exacerbates the situation. In today's digital age, personal interaction should not be sacrificed for automation, especially when it fails to serve its purpose effectively. We are human beings and deserve to have our problems addressed without having to go through a ten-minute spiel with your AI. There should always be an option for immediate human interaction.

As a result of these ongoing issues, I am left with no choice but to switch to a different financial institution. I will also be informing everyone I know about my negative experiences with RBC, urging them to consider alternative banking options. It is disheartening to see how the integration of AI has led to such a decline in the quality of service and customer satisfaction.

Additionally, as someone with mobility issues, it is an undue burden to be forced to walk to the bank in -15°C weather to obtain a money order, incurring extra fees in the process. This further highlights the lack of consideration and accommodation for customers with special needs.

I hope you take this feedback seriously and make the necessary improvements to ensure that no other customer has to endure the same level of inconvenience and frustration. I believe it is imperative for RBC to re-evaluate its approach to customer service and the implementation of AI in order to restore trust and satisfaction among its clients.

Sincerely,

Cindy Gimnes

I applied for the West Jet RBC mastercard with the online promotion to get the annual fee waived. After getting my card I noticed the annual fee was not waived. I called RBC and their solution was to cancel the card and reapply as there was a glitch on the webiste. They could not overide the system and waive the annual fee. This seemed like a red flag to me however I took their advice and cancelled the card and reapplied to get the annual fee waived. After reapplying they denied my application and now my credit score is shot. I called RBC and they said they couldnt do anything about it, apologized and said the representative would get coaching. I am still without a credit card and with a horrible credit score because of their representative's mistake in telling me to cancel the card and reapply. I have never had an issue like this with my BMO credit card and will never move to RBC after this.

Got my mobile banking hacked and lost everything I had in my accounts. The case went on for months and resulted in RBC blaming me. Never got refunded. Had a very secure password (alternating caps, random letters, numbers, punctuation, etc). Terrifying experience. Cops ended up arresting the person who did it and even after the RBC fraud dept talked to the officer, RBC still woudnt take the fault. Took me to one of the lowest points in my life. Don’t know if it was hacked through Face ID or my password still, but since it was through my regular device after it was stolen, RBC deemed it to be me. I joined this bank because of the “good security” and ended up losing everything I had. I tried to move forward with and keep banking with them, it ended up in hundreds of dollars of “dishonourment” fees coming out of my credit card for automatic payments the bank set up without telling me. Said I set the payments up months before I even had that credit card. (They also blamed me for that and refused to refund). Terrible bank and terrible fraud department. Wouldn’t recommend to my worst enemy. I banked with them for 4 years before all of this happened and never had issues like this. Highly disappointed and disgusted with this bank. Not 100% sure about the date I listed because the case took months to be “resolved”.

La banque RBC avait une promotion d'un Ipad gratuit en septembre 2024 d'ouvrir un compte chèque en tant que nouveau client sous certaines conditions avant le 9 décembre 2024. J'ai rempli toutes les conditions et même reçu un courriel me disant Félicitations que j'ai répondu à toutes les conditions de cliquer sur un lien afin d'obtenir l'ipad. Le lien n'était pas fonctionnel après 16 essais et plusieurs autres essais jours après jours. Donc j'ai décidé d'appeller et c'est la que tout dégénère. Aucun appel de suivi après pour qu'un employé me dise que je ne suis pas eligible (3e appel) et ensuite pour qu'une employée me dise qu'elle a envoyé ma plainte et que 20 mns plus tard après avoir parlé avec elle je recoive un courriel me disant que ma plainte a été résolue quand clairement personne ne m'a contacté (4e appel). Après le 5e appel, malgré que j'ai demandé à a parlé à un directeur, ce que j'ai entièrement le droit de faire en tant que cliente, l'employée me dit qu'un directeur m'appellera dans 15 jours et ils savent qu'après le 27 janvier 2025, je ne pourrais rien faire tout ce qui concerne la promotion sera fermée.
La banque RBC a fait de la fausse promotion et il refuse de me donner ce qui est dû. Dieu merci, j'ai porté plainte auprès d'eux auprès de l'OSBI.

Impossible de parler à un conseiller. Le service automatisé ne répond absolument pas à la demande et envoie systématiquement à l'application bancaire alors que justement il y a un problème avec l'application

Called to dispute an interest charge on a bill that was paid in full on time.
Credit Card says because the balance was still owing, even though it was paid on time in full from a previous bill, they still charged me for a few more days on the balance.
Even though it was $12, that $12 I could spend on buying essential food items.
After paying $5200 they still took $12 and won't refund.
These CC companies are out of control