My Emails always get answered , dad has been ill on two of our trips and staff on the phone and via email are always helpful changing ferry time making sure we are next to a lift , also extra space... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I missed a coach connection to Oxford this morning 25/08/26. Despite looking on their site there was no service status. I have now taken a screenshot to that effect. Although my boat ticket was refun... Toon meer
Bedrijf heeft geantwoord
All very straight forward from the booking to the final disembark. Arrived at port and checked in instantly with registration recognition. Arrived slightly early so was put on the early transfer, whic... Toon meer
Bedrijf heeft geantwoord
I Travel on Red Funnel to visit family. I used to go to the Isle of Wight 3/4 times a year but now I only go maybe twice a year as it has got expensive. The discount codes help sometimes depending on... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are proud to be the original Isle of Wight Ferry, with over 164 years of experience sailing between Southampton and the Isle of Wight. We aim to deliver a First-Class customer experience from start to finish and operate more than 35 crossings a day. Use our easy online booking service to secure your Vehicle Ferry spot and step aboard to enjoy a range of facilities during your crossing. Customers can enjoy our premium Signature Lounge, pet-friendly lounge, licensed bar, café and retail shop plus outdoor sun decks before arriving at your destination in just 1-hour. Foot passengers can turn up and go via our Hi-Speed Red Jet service, arriving in just 30 minutes.
Discover the Isle of Wight with Red Funnel Ferries
Geschreven door het bedrijf
- Just 1-Hour from Southampton
- Discover the wonderfully different Isle of Wight with Red Funnel Ferries. Set sail for sandy beaches, dramatic coastlines, rolling countryside, dazzling dark skies and charming villages; the Isle of Wight packs a lot of adventure and natural beauty into its modest size. Within an hour’s drive time, you can bask on 25 different beaches, visit more than 50 attractions, and experience the UK’s favourite Island holiday destination from end to end. Not only are we the original Isle of Wight Ferry, transporting visitors between Southampton and the Isle of Wight for over 164 years, but we also offer a fantastic selection of places to stay and visit, all bookable online via our website. Book your hotel, holiday park, cottage and your attraction tickets with us, and save on your ferry travel.
Contactgegevens
12 Bugle Street, SO14 2JY, Southampton, Verenigd Koninkrijk
- 02380019192
- customerservices@redfunnel.co.uk
- www.redfunnel.co.uk
4,5
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Always a good service
Always a good service, this time we were early on going abd coming home and put on the earlyer sailings, brilliant service....
13 juni 2026
Antwoord van Red Funnel Ferries
Thank you for your feedback. We are pleased to hear you were able to travel earlier.
Great experience
Just by luck we arrived in time for an earlier ferry and were allowed on without fuss. Similarly on our return. We enjoyed the breakfasts and were looked after very well.
14 juni 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your review. We are pleased to hear that you were able to travel earlier, and that you enjoyed your breakfast.
Brilliant
Took a day return as a foot passenger on the red jet. Absolutely fantastic, very well organised, friendly staff and great boat.
3 juli 2026
Review zonder uitnodiging
Antwoord van Red Funnel Ferries
Thanks for your review - we are pleased to hear that you had a fantastic experience with us!
5* for Lisa in the amendments/bookings team
Some people are helpful, some people are really not… however, I phoned Red Funnel this morning and…
A lovely lady called Lisa answered and was top level on customer service, nothing was too much trouble for Lisa- she must be in the bookings/booking amendments team? I needed help rebooking a crossing for a hospital visit. The trip was originally cancelled and put on hold with the appointments rescheduled to August due to my Mum passing away back in May.
Lisa wasn’t in a rush, she listened carefully to what I needed and I was pleasantly surprised. I just thought it would be well worth noting here perhaps something her Management Team might hear of or see, and to know how brilliant she was.
Thank you Lisa, keep doing what you’re doing. This is worthy of 5* and I’d recommend Red Funnel over Wightlink every day of the week as they always look after their customers it seems to me 👍🏼
3 juli 2026
Review zonder uitnodiging
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your feedback. We are delighted to read your positive comments regarding your experience with Lisa, and I shall ensure that your feedback is reviewed by our management team.
The travel experience was on the whole…
The travel experience was on the whole pleasant. However we have a dog and so used the relevant lounge, the food and drink available in this lounge was underwhelming. Cold cheese and onion pasties, really. Your sales data should show the counter was barely used, the stairs are rather steep for carrying food and drink.
19 juni 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your feedback. I am sorry to hear you found the range of options disappointing. I shall ensure that your feedback is reviewed by the appropriate teams.
On time departures
On time departures. Discount for EVs. Accommodated early arrival before booked time, which was helpful since had travelled down from Warrington, which makes timing logistics more difficult, especially in an EV.
Thank you for a great service.
9 juni 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your feedback. We are pleased to hear that you had a positive experience with us, and we hope you enjoyed your visit to the Island.
very helpful and efficient
13 juni 2026
Antwoord van Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon.
easy to deal with and on time
easy to deal with and on time performance. comfy trip. Ticket price high
22 juni 2026
Antwoord van Red Funnel Ferries
Thanks for your feedback. We are pleased to hear that your crossing was on time. We frequently run promotions on the special offers page on our website, which we recommend checking before booking.
Yes on time each way BUT
Yes on time each way. BUT the price was far far too high especially for an Island resident. Even with a 15% residents offer it came to £159.38. (I had no big red book valid offers at time of booking)
12 juni 2026
Antwoord van Red Funnel Ferries
Thanks for your review. We are pleased to hear that your crossing was on time. We frequently run promotions on the special offers page on our website, which we recommend checking before booking. We also send out a Big Book of Savings to Island residents every few months, and offer a fixed Island Resident discount year round for any periods there are no offers available.
Antwoord van Red Funnel Ferries
Thanks for your review - we hope to welcome you back onboard again soon!
Very smooth trip0
12 juni 2026
Antwoord van Red Funnel Ferries
Thanks for your review - we hope to welcome you back on board again soon!
Very easy check in and loading
Very easy check in and loading; pleasant trip across; although we didn't buy food on board, the prices in the restaurant seemed quite reasonable.
14 juni 2026
Antwoord van Red Funnel Ferries
Thank you for your review. We are pleased to hear that you had a pleasant trip and check-in was easy.
Antwoord van Red Funnel Ferries
Thanks for your review - we hope to welcome you back on board again soon.
Adequate
Adequate. If you didn’t operate to the IOW you wouldn’t get away with the prices you charge. But the island is beautiful so you continue to rip us off. Hey ho, that’s life I guess.
8 juni 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your review. I am sorry to hear that you are unhappy with your pricing. We frequently run promotions on the special offers page of our website, which we highly recommend checking before you book.
RedFunnel excellence
The loading of vehicles was really well organised, smooth and friendly.
12 juni 2026
Antwoord van Red Funnel Ferries
Thank you for your review. I'm pleased to hear that you had a positive experience with us!
Easy and smooth travel
The experience from booking on line, to boarding and disembarking was so easy and trouble free. The boat was clean, tidy and comfortable with a good range of drinks, snacks, refreshments and hot meals. Dog friendly deck was a big plus. Overall it was a fabulous experience.
12 juni 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your review. We are delighted to hear that you had a fabulous experience with us, and we hope to welcome you back on board again soon!
Great customer service
Very easy to make changes to my booking online if needed. All staff friendly and very happy from Customer Services calls to port staff. Ferries clean and on time. Very happy.
25 juni 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your feedback. We are pleased to hear that you found our staff friendly and our vessels clean and punctual. We hope to welcome you back onboard again soon.
Very supportive staff and help as my wife and I are disabled and nothing was to much bother for them
We had a 10 30 sailing and the staff were excellent and very polite
13 juni 2026
Antwoord van Red Funnel Ferries
Thanks for your review. We are so happy to hear that our colleagues were supportive and we hope to welcome you back on board again soon.
We have used Red Funnel for years but…
We have used Red Funnel for years but this was the first time there was a delay hence three stars. The 2.30 ferry left at 4 o’clock
26 juni 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your feedback. I am sorry to hear that you were unable to travel on your booked departure. You may wish to review the service disruption page on our website, which can be found under the help section. Here you will find information on your rights during disruption, and for qualifying delays, information on compensation and how to claim it.
Efficient crossing with dogs
I was particularly impressed with the announcement to be aware the outside metal walkway is hot for doggies paws and be mindful of that - great to consider health and safety for dogs too
12 juni 2026
Antwoord van Red Funnel Ferries
Thank you for your feedback. We love dogs, and the last thing we would want for any of our four legged passengers is for them to burn their paws when enjoying the fresh air on our outer deck. We ae pleased to hear these announcements are appreciated!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.