Red Letter Days Reviews 23.535

Everything was easy to complete the experience

This is a complete rip off. Once you have selected your experiance you then have to jump through multiple hoops to actualy get a time and date. We tried to go to Wipsnade Zoo. Once you download the vouchers you have to email the zoo with 12 separate details for each person and you might get a conformation email within 7 days that your enquiry has been processed!! I think they make their money by the amount of vouchers that are never redeemed due to the hassel of redeeming them. I will disown the next person who "gifts" me a Red Letter or Virgin voucher.

The surrounding were beautiful the staff very helpful.
The afternoon tea was very nice.

Cancelled my appointment phoned them to ask them to re-book and no one‘s phoned me.

Terrible through and through ! Red letter days had a hold on over £600 on my account I was trying to upgrade the voucher they kept taking the money then it said error occurred and still no upgraded voucher. I spoke to their online chat which have incredibly reduced hours and close at 4pm ! Otherwise you can only speak to a robot. The agent said I needed to wait for all the money (around 10 transactions) to come back then I could try again to upgrade. This actually made me laugh the fact they thought I wanted to try the upgrade again and let them have a hold on who knows how much more cash. An experience that is supposed to be fun and enjoyable turned into a nightmare, I will never ever use this company again and would suggest if you want a seamless experience no one else does either. They do not even have phone lines to speak through any issues or questions or check anything

Easy to redeem giftcand book our football stadium tour.

I’ve complained and no one has got back to me

Was such a great gift!
We had a great experience would highly recommend

I got a Gift Voucher from my wonderful Boss for a two night Premium Escape.

*First gripe the App wouldn’t accept my voucher reference number or pin!
* After more than 6 attempts to get any kind of help or response, I gave up…
* The “helpful” most commonly asked questions were also no help.

This has been going on for months on & off & to date I’ve had zero contact.
Apart from the fact nobody seems interested once they have been paid, the website isn’t that easy to navigate…

For example if you want to buy a car A.T. will ask…
• How much do you want to spend?
• How far do you want to travel?

All great questions but if you’re only going for two nights showing me places 6+hours away is a bit far… & half the time I don’t know where the place is if I’ve never heard of it?! If you catch my drift.

Places to visit within X many miles for a budget of £??? Would be fantastic, oh & maybe some Customer Service too.
Rant over.. Do not recommend

Abysmal from start to finish. Following an incorrect code on a driving experience voucher, I spent x1 hour in one chat trying to resolve it. I was assured someone would get back to me. Two weeks later and not a peep. I tried again and spent 10 minutes shy of x4 hours online in a chat trying to resolve it. I was sent another code, which again turned out to be incorrect. They said it was a fault at the driving experience end. They then asked me to call the driving experience company directly as they said they could not book for me. I asked the driving experience operative them about the fault and they said they'd been booking that day with vouchers and with no problems, which suggests the issue as with Red Letter and they were trying to blame the third party supplier. I asked Red Letter for a refund and was told "no" as 30-days had elapsed since buying the voucher. In the interim I was sent a link in the chat to book a meal at Gordon Ramsay's?! Clearly the staff are trying to manage multiple calls simultaneously. I reminded that the product sold was 'faulty' and repeated my request for a refund. With nearly 4-hours on the clock they relented. I got an email confirming the refund and promptly called the driving experience company and booked. I was able to do a quick google and find a money off voucher to book the driving experience, which was a bonus. I will NEVER buy anything from this shoddy Red Letter outfit again.

Booked a spa day at Bannatyne however I wouldn’t call it a spa day. There as a steam and sauna by the pool of a heath club which was full of members.
The massage however was nice. Very expensive for what it was

Easy to redeem and book afternoon tea.

My red letter experience at the Savoy was simply brilliant

Lots of options for different hotel breaks including UK, city breaks and European. We used our 2 night voucher to book BCL Levante Club and Spa in Benidorm which was a great choice. Booking was easy and when we contacted the hotel to add an extra night they couldn't be more helpful and had all our details from red letter days booking. Would definately purchase this type of voucher again.

The stay I was gifted said I'd be staying in a historical coaching inn but the room available via the voucher was a standard room in a separate building at the back.

So much fun for a girly day out! Went to PizzaEast for this cocktail making masterclass with a friend, we learnt to make twists on classic cocktails which were delicious and we felt so looked after by Flavia. The food was excellent too, I am lactose intolerant, but my friend wasn't, however they adapted the menu slightly to make sure I could still enjoy the meal and my friend still got to try some cheesy goodness. Overall had a great experience, thank you so much!

Enjoyed our stay at Yapton. Lovely glamping pod.

Easy to book, and really enjoyable experience