Rentguard Referencing Reviews 

Had just my comprehensive check done.

I was extremely anxious after reading negative reviews here. Since I have recently moved to UK from another country, I already had a disadvantage for not having much information on the credit company. I felt a bit uneasy especially in this tough market for tenants.

Therefore I called Rentguard during the referencing process to ensure everything was going smoothly. The lady on the phone was nice and efficient. I only waited for 3 mins on the phone (probably I was lucky).
I passed my check in two working days.

I would highly recommend to give them a call as well in the early stage of the process - it probably will save your time in the end.

Overall it went quite smoothly so I was relieved, however there was one thing that I would complain..
When I called them, I asked when the request to my employers would be sent, because I did not see the request had been sent on the status, whereas other requests (to landloard etc) had been already sent.
The lady on the phone told me that her colleague had "maybe" sent the request by manual on the day before and that was why it was not shown on the status.
Right after the phone call, I checked the progress status again which showed that request to the employer was sent... I do not know if the request was actually sent before but it made me think perhaps they forgot to send the request and just realised when I asked.

So again, I would highly recommend to give them a call, especially when you have any doubt on the progress.
I believe it also helped that I asked my previous landlord and employer to reply asap.

Good luck to everyone, the market is awful for tenants..

Guenuinly astounded by the gentleman on the phone today after discussing the process of referencing ect.... After one thing leading to another, I asked about paying 6 months rent up front on a property. This gentleman then told me "paying 6 months up front for rent is illegal" I proceeded to ask why and where I could find such info on the matter, then to be told "we advise landlords not tenants"..... Honestly a joke of a company with no professionalism or customer service skills to be seen.

Difficult to get through to customer services. They first accepted my application and then declined it without a valid reason even though everything was fine with my application. I’m extremely disappointed in their service and open rent should stop using them as they provide inaccurate reports.

So unhelpful. Respond to emails with 1 sentence, bad phone reception on their end so really hard to understand. Plus the people on the phone don’t understand the data they are reading to can’t help you figure out what needs to be done

Really incompetent and annoying, wish OpenRent would stop using them by default. They spent several days reviewing mine and my boyfriend's application, still got multiple things wrong, and failed to ask for any clarification when we would have been happy to provide it. They sent the landlord a report saying we should get guarantors even though we are both in full-time employment and have paid rent in multiple previous addresses without any issue, guarantor-free. We had to directly send the landlord multiple documents that Rentguard should have asked for and processed in the first place instead of failing our application. Regardless, our prospective landlord was so spooked by the failed application that we ended up having to pay rent upfront when it shouldn't have been necessary. The whole thing was very stressful, invasive, and ultimately a waste of time. Would have been easier to just send all the necessary documents directly without this useless middleman.

Misleading, Inaccurate report.
Shocking service, very unhelpful on the phone.
My co-tenant was born, lives and works in the UK as well as holding a UK passport. However, rent guard on the report to the landlord stated residency not confirmed and therefore issued a recommendation of not suitable. Completely misleading, and entirely inappropriate.

Worst ever, I haven’t got rejected anywhere and here they are asking for guaranteer.

Where to start, I am only involved with this company as my daughter asked me to be her Guarantor for her first rental.
The email came to me to complete the reference documents. It was not a suitable time and the next day I was in work on a 10 hour shift.

Whilst I was in work, I had a follow up email, telling me that if I didn't complete the reference soon, the request would be cancelled.

I then felt pressure to complete it as I didn't want to mess things up for my daughter.

I sent them my income and employment details including my Line Managers details. He received an email to ask him to acknowledge information which I had already told them.
Once again, they sent him a second email, because he did not do it immediately. He had to find information that was not immediately to hand, but he did manage to get it sent off that morning. In the afternoon, he received a call from this company whilst he was in the middle of a meeting.
The person on the phone was chasing him up for the information he had already sent in a couple of hours previously. If they had bothered to check, they wouldn't have disturbed him !

I called them this morning because they sent an email to say they are still waiting for a return from my work, to which they said that they did actually have everything they needed. I then received an email to say that my position of guarantor has been declined, upon inspection, they hadn't included all of my income, even though they had acknowledged receipt of my total income evidence.

So I had to call them up again and whilst I was on the phone they sent another report through stating that it was still rejected.

When I pointed out I was only guarantor for my daughter who will be paying half the rent they said that they were not aware of this. Even though they knew about her boyfriend who she is moving in with as the girl I spoke to told me his name.

I know that they were also carrying out checks on him, so they must know that he is going to be living there too and common sense would suggest, he will be paging half the rent !!

I had to ask my daughter to call her new landlady to tell them that the rent would be split between my daughter and her boyfriend.

In the meantime, they sent a 3rd report to me which said I had been accepted !!!

This was done well before the landlady would have contacted them, so they must have just realised that they had missed out the second tenant.

I'm hoping that I don't have to deal with this company again as it has been nothing but a negative experience and extremely annoying ..

We’ve been searching for a dog-friendly property for almost a year and thought we’d finally found one, but lost out today thanks to RentGuard and are devastated. My referencing outcome recommendation to the landlord was to decline my application, which they did, and I’m extremely confused as to why this happened. My Equifax credit score on the report has come out at 282 (medium risk) whereas in my ClearScore app I can see my Equifax score is 542. My Experian score is 992! And yet I’m medium risk? I would be renting with my partner, who hasn’t failed his reference yet but also presumably will. We have no debt or arrears and have never missed a bill or rent payment. In fact, the report recommends that our rental limit should be £1095 a month, which is £300 less per month than the rent we’ve been paying on the flat we’ve lived in for the past 5 years. Bizarre. I’ve asked for an explanation from RentGuard but from reading other reviews here see it’s unlikely I’ll get a helpful response. Such a shame that OpenRent use them, as we’ll now be steering clear, and missing out on a whole load of potential places we could live. RentGuard should be ashamed - particularly with the market as it is, there are people who are desperate to find somewhere, who seem to get failed for no discernible reason or because of silly mistakes.

Just had my check done, apparently I'm not on the electoral register and they said that my rent payments couldn't be found even though they are there In black and white, my report says applicant declined. I am so angry, their incompetence has cost me the property I was trying for.
Keep well away !!!!

Totally inept, in this day in age I will be surprised if they will be allowed to continue much longer. Terrible and rushed without even doing proper checks. No care about proper hard working people and the basics are not followed. No Trust what so ever in the referencing they supplied. They got the completely wrong information and at no point do they call you to speak with you. Very unskilled company. You always expect to see some bad reviews. But Rentguard have numerous - one after the other! I just feel sorry for the people they are causing upset to in this volatile market in stopping them renting due to there lack of knowledge. The worst Company in UK.

I have been with Rentguard for absolute years and have never claimed. As I was selling an empty property Rentguard wanted to charge me an additional amount as the property was empty even though it was on the top floor, deadlocked and all the windows were key locked and had window restrictors on! I asked them to take the amount out of the 8 months I had outstanding (even though I didn’t agree with it) and they replied they couldn’t do that, hence I cancelled and asked for the 8 months refund. Why wasn’t I surprised when they said I had nothing to be returned as they used this for the cancellation charge, in my opinion, this is totally ripping off landlords. I could NOT and would NOT recommend Rentguard

They don't taking in consideration single mum full time working with Universal Credit additional income. The check credit score based solenly on income, made future landlord decline application although the combine permanent income is above. Disappointed working mum.

Very poor and inefficent vetting.

They didn't do thorough checks and the property was turned into a brothel, also didn't care for future reference to improve their process. they emailed a registered company (which existed but was fraudulent on Google reviews etc of scamming people) of the alleged the 'new' prospective tenants employment. The 'new' tenant replied from his fake company email address and that's all the due diligence they carried out, no formal phone calls, no further or other reference checks to clarify. Photographic ID requested but not mandatory as the new tenant claimed to be a British citizen, alleged it was with the passport office being renewed. He wasn't who he claimed he was and turned the rental property into a brothel and didn't pay rent. Poor vetting, do you own research on Google, linked in etc and obviously always see physical ID, supporting documents to show employment etc in person prior to signing a contract and giving a key.

This is the worst referencing agency. Ive been living in my address for over 5 years and they told in my report they can not find my credit information and so they cant confirm my residency. What a joke they are! Stay away from them at any cost

Such an awful experience with rentguard on openrent. They asked me for ID which I couldn't upload on they're links then I had to ring them to get an email to send it across. I was constantly ringing them to try and give them my info sometimes they don't answer. The landlord then messaged me saying renguard have asked me for proof of income and I haven't given it yet but they never once asked me so again I had to ring them, after a long process and me providing all the relevant documents and chasing referencing they failed me because my landlord took over 3 days to do a reference and they couldn't wait longer so sent it across as no reference and failed me. Absolute joke I earn a lot of money and have been reliable for years with a good record and all because they couldnt do theyre job properly they failed me avoid at all costs.

They got my employer reference and put that I had been working at the place 0 months when I’ve been there 2 years…
the referencing for my guarantor was better, which I guess is who they’re really interested in.

If your landlord is using them I suggest contacting them and asking if they have everything they need as it can take a while. Also point out the bad reviews and offer to send them any references directly just in case.

The open banking is okay.

The landlord cancelled the process in the end as it was taking forever.

I had a bad experience with this agency…
I had a bad experience with this agency in December. I was told by the landlord Cheryl to pay 20 pounds to her account and then start reference. I had transferred money then the agency sent me the link and complete reference. After they contacted me and I had problems with the accommodation reference, it was unsuccessful and then I rented a flat. I tried to return my money but it was uncessecful.

Las revisiones en este sitio son muy agotadoras. Terminó mal nuestra relación juntos. No abandoné las manos, así que solo recomendaré ir a crownoak. tecnología para establecer su queja