Residentsline Reviews 

Dealing with insurance can often feel overwhelming, but Sharon Phillips made it completely hassle-free. She spent time understanding our specific block requirements, explained all the nuances clearly, and ensured everything was tailored perfectly. Her support didn't stop there either—she was just as brilliant when I called back needing assistance with documents. Sharon is a superb ambassador for Flat Living Insurance and a real pleasure to deal with!

Tina Hough was extremely helpful, UNTIL we’d paid our premium. I’ve been trying to get a simple answer out of her, sending several emails, for almost a month without success. Very disappointing

Firstly, we were most impressed with Sharon's cheerful telephone manner and her swift efficiency.
Our dealings with Jack Troman were also a delight and he took the time to really understand our needs. He sourced a most competitive quote and nothing seemed to be too much trouble.
With such impressive service one hopes this is the beginning of a long and fruitful relationship.

Unfortunately I can't give a great review of Residents Line on this occasion.

I was in touch with somebody called Jack Tromans and provided my details for a quote. Since providing those initial details I have found Jack to be uncommunicative and the level of customer service I've received to be poor. I never received any updates regarding a possible quote, and was only engaged with when I followed up by calling Residents Line. Even when I made follow up calls, I didn't find Jack to be very helpful in his advice.

I am in an unfortunate situation that a little under three years ago a large claim was made on the buildings insurance to my property by one of the other residents. Given this, Residents Line have evidently found it difficult to find an insurer that will provide a quote. I would have appreciated a degree of realism or frankness from Residents Line, instead of being just left in the dark for weeks on end - but instead they have wasted my time.

Another thing that shocked me was that after I had spoken to Jack I got a call from another member of staff at Residents Line saying they wanted to offer their services, and when I said that I had already got an open case he didn't seem to have any record on file apart from when I spoke to them in late 2022. This isn't very professional and shows poor data-handling and administrative practices.

I'm hoping I won't ever have to get buildings insurance for a block of flats again, as ideally by this time next year I will have moved to a house. But I certainly won't be recommending Residents Line as a broker to anyone I know who owns a flat.

Tina answered my call. She immediately called up our account and was incredibly quick to answer my questions. As a face of this company Tina is a wonderful representative and created a great impression.

Graham Ford

Grateful thanks to Sharon Phillips for excellent and prompt customer service. I had been given an old policy document from my managment company. Sharon dealt with my concerns promptly, thoroughly and efficiently.

The company proved itself to be both speedy and proactive in response to a request to set up four vital insurance policies for our apartment block, of which I am one of the directors on its management board. Not only that, Residentsline achieved significant cost savings from major players in the field. I first contacted the company online and was amazed at the speed of its response, the quality of the information provided and courtesy of the staff dealing with my queries.

Tina and her team have been helping me with block insurance for 15 years
Best service
Very competitive and helpful for all my demands and needs
Highly recommended

Highly recommend Residentsline. They continue to provide excellent service and competitive quotes. Tina is just amazing to deal with and makes my life as a Director of a self-managed freehold company so much easier.

Very happy with the service and prices they provide.

Tina was brilliant in helping me through the process and spending time and effort to get us the best competitive quote. Her quiet friendly manner made it very comfortable discussing issues on the phone.

Review and final order all dealt with very professionally and easy to finalise.

I live in a block of 6 flats and have used Residentsline for over 10 years to renew our buildings insurance. The staff have always been extremely helpful and courteous anytime I have contacted them. Would recommend them without hesitation.

Very happy with their friendly and efficient service.

Ellie and the team at Residentsline provided a great service and really competitive price. I'd recommend you give them a try

Like most insurance policies our buildings insurance renewal quote had increased significantly from last year so this year I contacted more companies than usual for insurance quotes to get the best idea of what was competitive. Residentsline was significantly cheaper on a like for like basis than any of the other companies and so far have been very straightforward to deal with.

At a time when the increase in building insurance premiums is rising steeply, Residentsline went out of their way to get us the best deal available, including calling me personally to discuss the options. The same excellent service over many years that I have come to expect, though not the less welcome for that!

Rich was so helpful, efficient and delivered exactly what was needed, quickly and cost effectively. Def highly recommended!

We had to renew our company public liability insurance. Due to the sudden death of the director/finance administrator, the bank account could not be accessed for a few months. Residents line were very patient and understanding at every stage of process until it was eventually sorted out. Special thanks to Tina.

We've used residentsline to renew our building insurance for two years in a row now for a large/complex block of flats. They've offered us a high level of service and have sourced competitive quotes on both occasions.

Based on the experience I've had on two occasions now, I can definitely recommend them.