Restaurant.com Reviews 494

I would give zero stars if I could. Buyer beware.

I purchased certificates from this company back in 2015 and they worked fine. When I bought again in 2024, everything fell apart.
Now I'm out the money.

I called restaurants within a 100‑mile radius, and not a single one recognized the company or accepted the certificates. Every restaurant I spoke with — owners and managers included — said they do not honor them.

When I contacted Restaurant.com for a refund, they refused. I explained that none of the listed restaurants would accept the certificates, and I was told I “didn’t know what I was talking about.”

Out of 50 restaurants, zero accepted the certificates. That should tell you everything.

It does look suspicious.
I am writing regarding my recent reservation (#396) for four adults on Sunday, April 5th, at 5:00 PM. I want to bring to your attention several issues during our visit. - We were not seated until 5:30 PM - Water and bread did not arrive until 5:50 PM, - Our order was not taken until 6:10 PM, at which point we were informed that they were out of prime rib. - Our food finally arrived at 7:02 PM and was served cold. QUESTION: The main complaint -- The receipt said gratuity not included. Why did the tip guide recommend only drinks and not food? 15% $8.29, 18% $9.94, and 20% $11.05. We had a set price for a three-course meal, $80 per person. I gave the waiter an $80.00 tip.
The bill was $402.62.
Kevin M. Milleridge, Inn-Jericho, Long Island, New York

I bought 2 coupons on restaurant.com. one restaurant was no longer in existence and the other had never heard of the program and did not honor the coupon. Buyer beware!

I've used Restaurant.com for about 20 years now, beginning when I was in college trying to find affordable ways to eat at nice restaurants. I've never once had an issue redeeming a certificate of theirs, and their deals are always a great help to me and my family when trying to stay on-budget but still enjoy special meals :) It's super easy to use the points system they converted to, and I recommend them all the time.

Received a gift card as a gift, went to try and use it from their list of restaurants and was told by the restaurant that they no longer accept them as it is too easy for them to be fraud.

WHAT A FLIPPING JOKE !!!!!!iI LIVE IN FRESNO I SAW ON THERE APP 'THE WAFFLE PLACE ' WENT THERE HAD A BIG PARTY OF PEOPLE THERE HAD TH SPEND 50.00 AND GET 25.00 OFF. I SPENT 180.00 SHOWED MY COUPON THEY HAD NO CLUE , THEY COULD NOT HONOR IT . I CONTACTED THROUGH E-MAIL RESTAURANT.COM THEY SAID THEY WILL LOOK INTOIT NEXT I KNOW THEY CREDIT MY POINTS BACK ,NOT THE POINT THE WAFFLE HOUSE IS STILL ON THE SITE .I WENT BACK TODAY AND TALKED WITH THEN THEY SAID AFTER ME THEY HAD MORE PEOPLE COME IN .THEY HAVE E-MILED RESTAURANT.COM AND TOLD THEM THERE NT ON THE PROGRAM AND THEY DO NOTHING. THE RESTAURANT IS EMBARASSED AND GIVE THERE MAD CUSTOMERS A ONE TIME DISCOUNT BUT LET THEM KNOW ITS NOT THERE MISTAKE AND THAT COSTS THEM MONEY ...SO F-U RESTAURANT.COM YOUR POINTS BACK ON MY ACCOUNT DOES NOTHING FOR ME . TAKE "THE WAFFLE PLACE" OFF YOUR DAMN WEB SITE AND APPYOU A**HOLES !!!!!!

I got $100 worth of coupons and the weekend after I was going to the first one but it said "permanently close" and the second restaurant didn't wanted to honor the deal

I have over 16000 points in this place and no one will take the coupons. I have tried most major cities, wile traveling. I have asked for refunds and they refuse. Lets say I have about 300.00 that I threw away. DO NOT TRUST THIS PLACE. Tried to use them for 10 years now. NOPE, they are a waste. BE CAREFUL.

If I could give the restaurants.com app negative stars, I would. It's very frustrating when restaurants don't know how to use the discount or talk badly about restaurant.com and have regretted signing up with the app because the business owner said they don't make money off of customers.
Especially TASTE OF THE MEDITERRANEAN inside i-94 Oasis!!!
We went to McDonald's.

Supposedly the deal package that I bought off Groupon had the merchant to call for both restaurant.com and emoviecash. They don't answer. I was supposed to get an emovie cash redemption code but all I got was the restaurant.com code. Scam

THIS IS A SCAM. 99% of restaurants that are listed as "exclusive deals " don't accept those certificates. I had mine for more that 10 years, and I can't used them. I'm travelling to Savannah, GA which has about 5 restaurants listed. I called them and they don't accept those. It's like that in every city. Then I redeemed my certificates for points, to redeem those for coffee or something in the dining discount pass, but can't use that either- it's asking me to pay AGAIN for it, instead of using points Contacted customer service and they don't read emails, reply with cut and pasted responses like robots.

I have been a member for a long time. Previously it was hard to find a restaurant that accepted these discount certificates, when on the website it states they do. Seems they are having the same problem today. The places that no longer accept certificates should be taken off, i.e. Fish Tales in Cleveland, TX, and The Pit BBQ in Porter, TX. Frustrating!! Think when I use these up, if I can, I will not buy anymore...

Long story short: restaurant.com has, in my experience, a high percentage of deal certificates available to purchase for restaurants that refuse to accept them.

On 2026Jan17 I purchased a $15off$30 certificate from restaurant.com for a restaurant in Worcester Massachusetts and on Feb3 I tried to use it but the restaurant refused it. Today, Feb5, I found out from a restaurant in Greenfield Massachusetts that they do not accept restaurant.com certificates even though restaurant.com has certificates for that restaurant available for purchase. A couple of years ago, I purchased a certificate for a restaurant in Putney Vermont, but that restaurant refused to accept it. In two of these cases, and probably many more, restaurant.com still has the deal certificates available for purchase. Restaurant.com does not provide a way to refund points to cash, and with the increasingly dwindling amount of actually legitimate restaurant certificates on their website, it is difficult to redeem points (which were acquired with money) and therefore they have nearly hijacked customers' points (money). I have contacted restaurant.com and have described this issue, but they brush me off with a polite email.
Restaurant.com should update their website so that it displays only the restaurants that actually accept their certificates. After doing that, if what remains is a paltry list of restaurants, then restaurant.com should buy back customers points/certificates for a fair value.

This website does not update the restaurants they still have partnership with. I went to 2 different restaurants, and they claimed they are no longer apart of restaurant.com. The worst part is, one restaurant in our area has actually closed!

I have a neighborhood restaurant which still takes these vouchers so I will continue using them until they stop.

0.

Using your coupon was only issue
No one knew how to do it thus making this an embarrassment

When Restaurant.com certificates work they are great, but more often than not they don't. For instance, I'm in Key West now and of the three restaurants with certificates available for Key West, none worked. Two restaurants were closed and the third didn't take them anymore. Restaurant.com needs to do a better job policing locations to make sure they take them and if they don't, take them off the site. Someone should call each location to verify they are taking them. Plus, more need to be added. There used to be tons more restaurants on the site. I've voiced this many times with Restaurant.com reps and nothing changes.

LOVE Restaurant.com
Lots of great deals & gives us an opportunity to try new places that are listed on Restaurant.com that are not in our normal places to eat. Have found a number of new favorites spots to patronize!

I had no problems purchasing certificates on the website, I just wish there was more choice to pick from
I am able to take family out to eat more often with the discounts

I really enjoy getting discounts to try new restaurants and even discounts on some of my favorites.