Rexel Reviews 

After searching for an 1800mm T8 striplight tube I called into Rexel Lincoln on spec. The service I received was superb. Not only did they have the item I needed but Mike explained how to fit it (completed successfully). As well as great service the value for money was also great. Thanks to all at Rexel Lincoln (especially Mike). I highly recommend them.

I registered for an account on the website and needed a little bit of advice on the product l wanted to order, so phoned customer support and found them extremely helpful. Proceeded to place my first order and within 2 day's it had arrived. From my experience l only have positive feedback and cannot fault the service l received. I would highly recommend anyone to use this company.

Extremely poor—effectively non-existent—after-sales service. Spending around £2,000 on electrical products was easy enough, but as soon as one item proved faulty, the customer service disappeared. Emails and follow-ups have been ignored, with no meaningful attempt to resolve the issue.
The real test of a retailer is how it handles problems after taking payment, and in my experience Rexel Swindon has failed badly. Very frustrating and disappointing. I would not recommend buying from them.

When I paid my account bill for this month, I did not receive an email confirmation again. This has been the case for the last 4 months. I have repeatedly asked Rexel to fix this problem, but they do not respond. They are also unable to provide a separate receipt for the payment. This means that without the email confirmation, I have no proper receipt for my tax records. The law requires me to keep proper tax receipts. I have told them about this, but they do not care, passing on a message from their IT department saying "Customer would’ve received an automated receipt by email at the time of payment." !!

Had a terrible experience in the Derry branch,
Unfortunately, I can’t recommend this company. The service was extremely disappointing from start to finish. expected a much higher standard of service and professionalism. I wouldn’t use this company again and would advise others to consider their options carefully before coming here

REXEL Bridgwater
Absolutely over the moon with the services provided, mark and Jason went above and beyond to get me what I needed, I am not local to the area and they knew I was desperate. Thank you so much for helping !! would 1000000% recommend this branch .

What made my experience so great, was Amy. What an incredible person. So knowledgeable and Amy was so patient with me. I was buying lights for my house and Amy helped me out communicating to my lovely electrician Bella. So happy with service, products and the price.

Ebbw vale branch never disappoint

I have been trying to get a refund for a returned item worth £15 for 4 months. The staff are not interested in resolving the issue but pass the buck around to each other. It is quite frankly contemptuous.

Returned items for refund a month ago. Item still not credited despite several promises to do so. Not happy. Trade customer.

I bought a Rexel product about 5 years ago but during a house move a small but essential product was lost. I looked up the part number and ordered the part direct from Rexel. To my amazement I got a reply that the part was no longer made. Their advice was that I should buy a new piece of equipment. VERY USEFUL!
I later found out that a Rexel retailer was still selling the equipment even though it is technically semi-obsolete.
Frankly I find this kind of conduct is disgraceful and short sighted.

By far the best electrical wholesaler I’ve ever dealt with, fast service, best price and great staff. Brilliant atmosphere in my local branch and they always go above and beyond for us

An absolute joke of a company !!! do not order from these people , placed an order over the phone Ipswich branch and Alex said will be with you tomorrow or latest the day after, nothing arrived so called him back and he came out with a load of bollox oh sorry the other department didn't send it I will get it sorted will call you back before 5pm defo, no phone call and still haven't got it and guess what Alex is now on holiday lol such a pony company wish we had read the reviews first best cowboys in town

Ordered parts and told in three days would be ready for collection. Booked a team of electricians, cleared half the warehouse, parts never arrived having left the collection for a week. A costly error to use these people.

ACCO UK LTD - THIS REXEL BRANDED ITEM IS NOT FIT FOR PURPOSE and POSES A RISK TO ITS USERS:

Q.WHY DO YOU BUY A SHREDDER WITH A LARGE CAPACITY- A.because you have a large amount of shredding to do thats why - However I would recommend to anyone - do not touch this shredder with a barge pole and in fact I would not touch REXEL SHREDDERS AGAIN.

After a single shred of 45 sheets of paper - it stops and and lights up the bin is full - only the bin is not full its because it just piles up directly underneath and blocks additional shredding, so you have to lift the motor to get to the base to level out the shredding then go again. WHAT SORT OF AUTOMATED PRODUCT NEEDS MANUAL INTERVENTION literally after every single shred of 45 pages.

On top of everything the motorised engine you have to lift up or remove to get to the shredder collection box is extremely heavy - also on the last occasion today after i removed the box to empty the motor was still running on it when i returned back to the room - I would have thought it had an automatic cut off switch which would STOP the motor from running once the two parts are seperated BUT IT DOES NOT.

I have a £10 fellow shredder from Tescos that has an automatic cut off switch when you lift the lid so I dont quite know how this one passed any safty tests.

I did purchase the Shredder in October 25 due to a deal that argos was running but have only now needed to do some serious shredding hence why I am facing huge resistance in trying to return the product. I have all packaging as I have just began to use it with gusto.

Anyway ACCO and REXEL bad product design not fit for intended use and Safety of product raises serious concerns.

By far the worst electrical wholesalers in the UK. I would avoid rexel and demans at all cost. Use CEF, Edmundsons, KEW, Electric Center they are all great.

I was very happy with the service j received from the Great Yarmouth branch. Very polite and helpful on the phone and they delivered my trunking to my door next day without any issue. I can happily recommend on my experience

Collected 2 tubes that they said to be fair might not do the job. Said I could return them if not suitable. I took them back but couldn’t refund my card so I had to come back another day. Rang them a couple of days later asking them to order the alternative they suggested. Told I couldn’t order over the phone and must come in to pay first. This I did and he offered to deliver them for me on the Wednesday. Wednesday came and no delivery so I rang and he advised me they were out of stock and must have sold them before I ordered. Had to return again for a refund. Each time I was there I was kept waiting 😡 sadly I won’t be using them again. I am 8 miles from them so the fuel and my time doesn’t sit well with me. This was Cambridge branch.

I ordered 25 qty of Strip 3.8mm 25 Meter Drum Nylon, but the website only sent me 11 qty. I contacted them on the same day, and they claimed the item was “out of stock” and promised to refund me so I could place a new order.
From October 9 until today, every time I ask about my refund, they keep repeating the same excuse: “You will receive it in 5–7 days.”
Nothing has been refunded.
The funniest part? Their website still shows 27 qty in stock, so clearly they lied about it being out of stock.
This company takes your money, sends the wrong quantity, lies about stock availability, and never processes refunds.
Be careful — this is not a trustworthy website.

RUBBISH. Place a order and not given time slot. Phoned customer service they said it would arrive at anytime?? So had to wait at home ALL DAY for my items. WONT BE USING REXEL AGAIN.