I spoke to the store manager on the phone soon after opening time. Within two hours I was in the listening room experiencing the amplifier he recommended. He allowed me all the time I needed and didn’... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Very helpful and well-informed assistant (Fred) who quickly worked out what I wanted /was looking for and advised me on what to buy and on the pros/cons of various alternatives. The opportunity to go... Toon meer
Bedrijf heeft geantwoord
This was the best service I’ve ever had from start to finish all the guys at richer sounds in bath were helpful and knowledgable and every question was answered fast with no issues. Sean and Hayden we... Toon meer
Bedrijf heeft geantwoord
As always, friendly, helpful, knowledgeable staff. Bought a Samsung Soundbar at an incredible price and also some rear speaker stands - open box, so saved myself a few pennies. Very happy and would... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
4A York Place, London Road, BA1 6AE, Bath, Verenigd Koninkrijk
- 0333 900 0088
4,9
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fred & Sean are top notch
Fred & Sean are top notch. I was in desperate need of a power cable and they were able to help same day and were so helpful even put it to the side for me to ensure I could collect it straight away. Would highly recommend for any AV needs!
9 juli 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Bath
Thank you for your 5 star review, it’s lovely to read your comments.
Good advice, knowledgeable
The advice given by the store manager was very helpful. They have responded promptly to my questions.
I was less happy with the deliveries
1 juli 2026
Excellent customer service with good…
Excellent customer service with good product range, I have used this company before and would definitely use them again
30 juni 2026
Antwoord van Richer Sounds - Bath
Thanks for your feedback, great to read you were happy with our service.
Very helpful and well-informed staff
Very helpful and well-informed assistant (Fred) who quickly worked out what I wanted /was looking for and advised me on what to buy and on the pros/cons of various alternatives. The opportunity to go in and look and listen before buying was excellent and really helped me to decide. I haven't regretted my choices!
26 juni 2026
Antwoord van Richer Sounds - Bath
Thank you for your 5 star review!
Happy amplifier purchase experience
I spoke to the store manager on the phone soon after opening time. Within two hours I was in the listening room experiencing the amplifier he recommended. He allowed me all the time I needed and didn’t try to push the product. He showed me alternatives, again without attempting a hard sell. The amplifier sold itself! A great experience.
29 juni 2026
Antwoord van Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
This was the best service I’ve ever had…
This was the best service I’ve ever had from start to finish all the guys at richer sounds in bath were helpful and knowledgable and every question was answered fast with no issues. Sean and Hayden were a pleasure to deal with and the Tv is perfect and I will be using these guys again for all my tech needs.
25 juni 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Bath
Thank you for your wonderful feedback
Everything was done friendly and…quickly
Everything was done friendly and quickly and professional.
23 juni 2026
Antwoord van Richer Sounds - Bath
Thank you for your 5 star review!
Hisense Smart Tv
Friendly people very friendly staff happy days🤗. TV picture is VeryVery Clear & great quality picture perfect with
Text-to-speech it is perfect for people who can't Reed.
16 juni 2026
Antwoord van Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I bought this lovely little yet potent…
I bought this lovely little yet potent blue tooth speaker set for a wedding present the man in the shop was very helpful and the speakers were delivered on time so for me it’s a big tick welldone richer sounds
18 juni 2026
Antwoord van Richer Sounds - Bath
Thanks for your feedback, great to read you were happy with our service.
Happy customer
Excellent service from the staff in the Bath store and supply of desired product at a competitive price.
9 juni 2026
Antwoord van Richer Sounds - Bath
Thanks for your feedback, great to read you were happy with our service.
Support team as always responded on…
Support team as always responded on time anytime i contact them. Thumbs up
19 juni 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Bath
Thanks for the feedback on the support team, which is pleasing to hear of course. We hope everything with your new system!
The Richer Sounds team
Antwoord van Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great As Always
As always, friendly, helpful, knowledgeable staff.
Bought a Samsung Soundbar at an incredible price and also some rear speaker stands - open box, so saved myself a few pennies.
Very happy and would continue to recommend.
Manager Fred served me. Nice chap.
13 juni 2026
Antwoord van Richer Sounds - Bath
Thank you for your wonderful feedback
Great advice and service
Great advice and service. Just some confusion about delivery which went to shop not our house.
12 juni 2026
Antwoord van Richer Sounds - Bath
Thanks for taking us your review. I’m really pleased you found the service helpful, but of course sorry for the confusion around delivery going to the store.
I’ll check in with the team to understand where that happened, and if you do need any further help please get in touch..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Fantastic advice
Fantastic advice, great after sales service as ever. I’d never buy a TV anywhere else tbh. Thanks you again to the Bath crew 🙏
11 juni 2026
Antwoord van Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Recently ordered the wrong product but…
Recently ordered the wrong product but after a telephone call to Store, they managed to cancel it and reordered the correct one for my needs.
10 juni 2026
Antwoord van Richer Sounds - Bath
Thanks for your feedback, great to read you were happy with our service.
Been so helpful from the start and give…
Been so helpful from the start and give me all the questions I needed to know
10 juni 2026
Antwoord van Richer Sounds - Bath
Thanks for your great feedback and for supporting local business.
Soooo helpful
The guys in the Bath store are very polite and real experts. I had a problem setting up my new Onkyo amplifier. A phone call got me on the right track.
9 juni 2026
Antwoord van Richer Sounds - Bath
Thanks for your great feedback and for supporting local business.
Friendly staff
Friendly staff, advice was helpful and honest. Really pleased with my purchase.
8 juni 2026
Antwoord van Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Antwoord van Richer Sounds - Bath
Thanks for your kind review, we look forward to your next visit.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.