I spoke to the store manager on the phone soon after opening time. Within two hours I was in the listening room experiencing the amplifier he recommended. He allowed me all the time I needed and didn’... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Very helpful and well-informed assistant (Fred) who quickly worked out what I wanted /was looking for and advised me on what to buy and on the pros/cons of various alternatives. The opportunity to go... Toon meer
Bedrijf heeft geantwoord
As always, friendly, helpful, knowledgeable staff. Bought a Samsung Soundbar at an incredible price and also some rear speaker stands - open box, so saved myself a few pennies. Very happy and would... Toon meer
Bedrijf heeft geantwoord
This was the best service I’ve ever had from start to finish all the guys at richer sounds in bath were helpful and knowledgable and every question was answered fast with no issues. Sean and Hayden we... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
4A York Place, London Road, BA1 6AE, Bath, Verenigd Koninkrijk
- 0333 900 0088
4,9
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The advice and assistance provided by…
The advice and assistance provided by Richer Sounds staff and third-party installers were invaluable and much appreciated. I am delighted with both my new Yamaha A6A Receiver and LG EVO C5 TV. Thanks so much to you all!!
4 mei 2026
Antwoord van Richer Sounds - Bath
Thanks for your feedback, great to read you were happy with our service.
Good honest professional…
Good honest professional recommendations. Helped me into taxi with purchases but disappointed you cannot deliver to a boat with no address as other couriers do.
2 mei 2026
Antwoord van Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service from Hayden
Great service from Hayden. Took time to respond to my queries and advice was well placed and helpful.
29 april 2026
Antwoord van Richer Sounds - Bath
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Richer sounds are very helpful .
5 mei 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service as usual
Excellent service and advice when purchasing a new TV. Product has exceeded our expectations. Have used Richer Sounds many times and will continue to do so.
29 april 2026
Antwoord van Richer Sounds - Bath
Thank you for your wonderful feedback
Amazing customer experience as usual
Good price, discount applied for VIP membership after phone call to Customer Services as did not receive email voucher. George from Bath store dealt with order, excellent customer service. Product ordered at 3pm, arrived next day despite normal delivery quoted of 5 days. 6 year extended warranty option offered & accepted. I always buy my products from Richer Sounds.
23 april 2026
Antwoord van Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Antwoord van Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Antwoord van Richer Sounds - Bath
Thank you for your 5 star review!
Good advice reference Dali Oberon…
Good advice reference Dali Oberon speakers, Wiim amp Ultra & LG C5.
19 april 2026
Antwoord van Richer Sounds - Bath
Thank you for your 5 star review, it’s lovely to read your comments.
Prompt response to initial email query…
Prompt response to initial email query and advice about a newly launched speaker.
I appreciated the opportunity to hear the product in a live situation and to discuss my particular use in person.
In the meantime, Tom had organised the item to be available and reserved for me so that I was able to take it away once I was satisfied it met my expectations.
20 april 2026
Antwoord van Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Antwoord van Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service and price as usual
Excellent service and price as usual. Unfortunately the headphones I bought were faulty in that they constantly dropped their bluetooth connection despite being tried on 5 separate sources, But that's not Richer's fault. For a premium brand its Beyerdynamic that need to improve their quality control. However the collection and refund were exemplary and the staff really helpful. Actually having first bought from them 26 years ago I'm amazed that they can still maintain the standard of service that they do. I would have bought again rather than take a refund, it's just a shame, that around this price point, there are so few on ear options available which, in this case are what I really needed.
18 april 2026
Antwoord van Richer Sounds - Bath
Thank you for your 5 star review!
Excellent advice and service
I've had my LG tv and Sonos arc ultra for a few weeks, the excellent and patient service I received from Sean in the Bath store, has really paid off, I couldn't be more pleased with the result.
Thanks very much for all your help and advice
22 maart 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Bath
Thank you for your 5 star review, it’s lovely to read your comments.
Antwoord van Richer Sounds - Bath
Thank you for your 5 star review, it’s lovely to read your comments.
Ordered a portable projector last…
Ordered a portable projector last minute on Sunday afternoon. Needed it for Wednesday afternoon. Was called on Monday to say it was ready to collect. And on top of that had a six year guarantee. Can't fault the service and will definitely buy from richer sounds again
19 april 2026
Antwoord van Richer Sounds - Bath
Thank you for your wonderful feedback
Excellent service
Excellent service. Tom took my requirements for a system, gave advice, calm up with a suitable suggestion, on my budget, and was able to supply goods the same day. Result is an excellent sounding system!
13 april 2026
Antwoord van Richer Sounds - Bath
Thank you for your wonderful feedback
I had good service mainly on-line but…
I had good service mainly on-line but with one visit to the Bath store. Over time the staff helped me refine what I was after and selected options for me. 5 Stars for that. The lower score is because we had an issue with the cabinet we bought at the same time as the TV and stereo and the top was out of shape. The store arranged a replacement. However the fitting and installation wasn't great. Due to the cabinet it took Lee and his mate much much longer than planed to put it in, which was costly, and then they had to come back and spend a lot more time taking it apart to replace the top. AT least this time Richer's paid. The TV and stereo looks great and sounds good. However I am not sure if things are working as they should and have little idea how to change things. I have had stereo's all my life but this out is very complex and I am not sure I understand and it all goes together.
27 januari 2026
I popped in to see if these guys sold…
I popped in to see if these guys sold Ethernet cables and Fred very kindly gave me one of their spares at no charge. Really really appreciated!
21 april 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Antwoord van Richer Sounds - Bath
Thank you for your 5 star review, it’s lovely to read your comments.
Very helpful guy on the phone when I…
Very helpful guy on the phone when I ordered the product
13 april 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.