Richer Sounds - Glasgow Reviews 

We received a call and a resolution, we had to put some money to a replacement set (same as the B&W, ones my son has been wearing). The CS outwith the store has been fair and decent all be it lengthy. Thank you for this resolution.

Bought a set of focal bathys back in 2024. Within 9 months they were in a very sorry state. It’s an issue with this model.

After a lot of 2 and fro with the maker, we were told the 3 year warranty was not valid. focal had told us to take the head set to where we bought them.

The service in store was conflicting and inconsistent, delayed and extremely poor, we accepted their explanation that focal were difficult to deal with, as we had also found them frustrating. The warranty claim was rejected, the headphones were never sent out of the richer sounds shop.

They requested we come pick up our head sets and manager told us to contact the head office as if they replaced them it would be out of pocket. That was several months ago.

We did as advised,We have been chasing this issue for over 8 months(between focal and richer sounds) Yesterday we got an email asking us to choose a replacement headset. If we saw anything else we would prefer they would see what they could do.

We took it as the 3 we were offered were free replacements, as that is how the email reads, asked our son (on the spectrum and with hearing issues, hence the expensive headsets) to choose. We sent back our choice. This morning I get a call and then an email.

The shop said no to the replacement and we were offered a £70 discount on the replacements. The head office offered us a further discount totalling £150.

I find this unacceptable because the email led us to believe these were replacements for a pair of headphones that were not fit for purpose now we are being expected to pay almost the same amount of money for the replacements.

Save yourself any anxiety and buy from John Lewis where the warranty and guarantees actually provide a replacement, not an additional cost!

All the staff I spoke to were really helpful, friendly and knew what they were talking about. David at the Glasgow store almost managed to make me feel like I knew what I was talking about! 🤣🤣
The service, over the phone, and face to face was excellent, well done!

Small issue with turntable, visited store and they provided a new one there and then. All the staff were extremely helpful and it’s easy to see customer service is their top priority. Thank you Richer Sounds.

Great service, bought LG C5 65 inch tv.
Got it for £300.00 cheaper than major retailers. Prompt delivery by a great courier company.
Would thoroughly recommend Richer Sounds.

David and the other staff at Richer Sounds are so personable, welcoming, patient, and full of knowledge. Their after sales is unmatched, and they do a fantastic job making you feel cared for. Also, I was delighted to be receiving my AV Receiver next working day, despite it not being in my local store. That and the VIP membership discounts make it thoroughly recommended.

I have used Richer Sounds in both Glasgow and Middlesbrough, and found these standards to be very consistent!

Great company. Stephen worked out the best price for me and everything was done quickly and smoothly.

swift accurate service. Thank you

Great service and delivery will use richard sounds again.

Expected good service. Recommended.

The assistant on the telephone was very helpful and dealt with me in a professional and pleasant manner. The product was well priced and great quality.

Knowledgeable staff, friendly and not pushy.

Even knocked twenty quid off my purchase so I could buy my son a few drinks for his 21st!
How good is that?

The complete experience was 5 star.
From first contact to home delivery the attention given to myself was truly amazing.
Simon (at the Glasgow store) instantly recognised my needs; and completely fulfilled them.
My order was completed by Richer Sounds delivery Company of choice; again, just an absolutely pleasurable experience.
10/10.
100% Platinum.

And this is why I have been a Richer Sounds customer for almost 40 years…

Great service and very professional and will come back. Thank you. Mr James Scott

Excellent, responsive staff.

Bang on as usual. Decent deal and great communication from Alan at the Glasgow store

Phoned to order Sonos Era 100. Spoke with Simon. Usual excellent service from RS. Staff know their products and are polite and patient. Simon checked my VIP membership and applied the discount. Also 6 year guarantee. Overall very pleased and will return when required.

Polite, knowledgeable staff who are happy to advise, inform and guide a customer through options and choices, without being pushy.

Richer Sounds Glasgow have always been great to deal with. Professional and knowledgeable staff. A wide variety of equipment available to purchase at competitive prices.

All in 1st class experience, delivered with a smile. Superb product knowledge and a genuine enthusiasm in delivering customer satisfaction at the right price.

Good prices ordered on app picked up in glasgow store a day earlier than i expected so great service
Been a richer sounds customer since the mid 80s always the 1st stop for Hi/Fi tv