Richer Sounds - Leicester Reviews 

Very good discussion with the branch manager before I made a purchase. He was well informed and gave good advice. Cost of tv and soundbar was fair but I would like to have been given the option of having packaging removed and system set up as well as disposal of old tv. Overall though, I think this is a good source fir electronics.

The customer service is so good it’s unreal. 6 years warranty on tv’s that are honoured without quibble. Wouldn’t give Curry’s the business if they were half the price and the last firm on earth.

All the staff are very good especially Tony & Levi

Great company very helpful and know their onions always recommended

good price good/prompt service

Ordered item on line to be picked up at Leicester shop. I didn't look at opening times, so I turned up about 11 am the store was still closed but Seb let me in to pick my order up.

Great advice and help getting exactly what suited our needs.
The staff at Leicester were very friendly and knowledgeable. We will definitely be using Richer Sounds again.

Ordering Process simple. Good Value for Money. Communications and Service from Levi at the shop 5☆.

Very knowledgeable staff who helped build a set up. Quick to send out quotes and easy to convert to an order and delivery was efficient.

Went into the store to view product and the members if staff were really welcoming and attended to me within 5 mins and it was the same over the phone and when I went to collect my items. Thank you team for a great customer experience.
The Sonos ultra arc and subwoofer 4 are really worth it. Need to download the app to change the equaliser setting though, which isn’t to bad in a digital world. But you Danny change locally. Sound quality is spot on and makes a great theatre entertainment system.
Easy to setup as well. Took me a couple of days to settle in with it.

I don’t often write reviews, but Levi at the Leicester store truly deserves one. From start to finish, he went above and beyond to help me choose a new TV. I visited the store several times, and every single time Levi remembered me, picked up the conversation where we left off, and made the whole experience feel relaxed and personal.

He took the time to talk me through a wide range of TVs, openly discussing the pros and cons of each without ever being pushy. He really listened to what I wanted, showed me the exact features I was interested in, and never once tried to rush me or steer me towards something that didn’t feel right. His honesty and genuine approach built a level of trust you don’t often find in retail.

It was that trust and transparency that ultimately made me choose to buy from Richer Sounds and specifically from Levi. I even joked with him about a poor experience I’d had at John Lewis, where you expect service to go above and beyond, but unfortunately it didn’t. Levi completely exceeded those expectations without trying.

Outstanding customer service from start to finish. A real credit to the store and the brand.

Great service , Jason in store was super helpful.

The Products I ordered then arrived next day.

Good website and excellent guarantee. When I phoned the shop the guy I spoke to was very knowledgeable and helpful. Arrived 3 working days later and TV looks great.

I visited your Leicester store with total confidence after all the on-line reviews and wasn't at all disappointed. The service I received was second to none from Jason senior advisor (I believe that was his name 'sorry')
I didn't feel pressured and was given great advice on TV products from a very knowledgeable advisor,
I ended up with a OLED TV..
Will definitely recommend R/Sounds to family and friends.

Great Service
Staff very courteous and helpful

Warranty claim, seamless result, top service, never expected anything less, brilliant team as usual, top mention for Paul and Sebastian.

Leicester branch. Really helpful and knowledgeable sales. Levi served us, giving us excellent advice about pairing a new amplifier with our b&speakers to update our system.

Quick and efficient service. Answered all my questions etc. Sorted out next day delivery too. Cheers!

Great products, great service, great customer service, excellent all round