Richer Sounds have always been fabulous.... I don't even bother looking elsewhere anymore as they are always: cheaper, friendlier and more helpful. I can't think of many places that would rather sel... Toon meer
Bedrijf heeft geantwoord
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Good knowledgable staff who give good service. Unfortunately, this time, delivery was not as it should be. First delivery was aborted because of motorway problem but we were not informed until I rang... Toon meer
Bedrijf heeft geantwoord
The guys I spoke to were really nice, knowledgeable and very helpful. Going out of the way to make sure I received my amplifier on Saturday was much appreciated (as I don't drive).. I've always had... Toon meer
Bedrijf heeft geantwoord
Diego spent the best part of an hour with me discussing all the options I had. In the end he recommended me a product that is perfect for me and cost way less than I expected to pay. The service was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
1-5 Berry Street, L1 9DF, Liverpool, Verenigd Koninkrijk
- 0333 900 0030
4,9
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A charming young man went to great…
A charming young man went to great trouble to secure me the very last RC for my old OPPO Blu-Ray, I had been looking at one on Ebay for £300 and he got me a new one for £25! I can't use my player without the RC as it is on a very low unit and I am disabled so getting down on my knees simply isn't an option. I have recently had an appalling experience with John Lewis and Miele which left me without a fridge, or my £1400, for over 7 months. They treated me with complete contempt playing pass the parcel with the blame, so I REALLY do know what good customer service looks like, and I got it at Richer Sounds!
18 juni 2026
Antwoord van Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Antwoord van Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The service was fantastic
The service was fantastic. Delivery driver was very pleasant and prompt. The 6 year guarantee is a game changer!
I couldn't recommend Richer Sounds any more.
16 juni 2026
Antwoord van Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Had to wait a little while before I was…
Had to wait a little while before I was seen to, other than that, a very helpful member of staff saw to my needs.
17 juni 2026
Antwoord van Richer Sounds - Liverpool
Thanks for taking the time to leave your review. I’m sorry to hear there was a wait before you were seen, although I’m pleased the service you received once engaged was helpful.
We’ll share this feedback with the store to review how we’re managing busy periods and
if there’s anything further you’d like to add, please feel free to get in touch via the address below...
seniorcomplaintsteam@richersounds.com
Many thanks
The Customer Experience Team
Excellent service as usual
13 juni 2026
Antwoord van Richer Sounds - Liverpool
Thank you for your 5 star review!
Great experience with Richer Sounds Liverpool
Rang up checked TV was in stock, drove over parked at the side of the store went in paid for the item, helped to the car with it, and job done.
Great value best price around and free sound bar arrived next day as it wasn’t in stock. Great customer service and 6 year warranty to boot what’s not to love about Richer Sounds
15 juni 2026
Antwoord van Richer Sounds - Liverpool
Thank you for your wonderful feedback
Great Service as Usual
Spoke to David and explained what we were looking for, helped us choose the right TV for our refurbished kitchen. Probably the 5th TV we have had from Richer Sounds. Only disappointment was their delivery partner who to be honest has been very hard work!!
2 juni 2026
Antwoord van Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I have shopped at Liverpool several…
I have shopped at Liverpool several times and have always received helpful and knowledgeable advise, excellent service. Well done
13 juni 2026
Antwoord van Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Friendly helpful and knowledgeable…
Friendly helpful and knowledgeable staff. In particular Stuart who helped me through the various alternatives
8 juni 2026
Antwoord van Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
Quick efficient service at a good price…
Quick efficient service at a good price TV was ordered at 4.40 on Tuesday and it was installed by 2pm on Wednesday
9 juni 2026
Antwoord van Richer Sounds - Liverpool
Thank you for your wonderful feedback
The advisor who served us was great
The advisor who served us was great. He let us browse and didn't pressure us. We left the shop and came back later and asked to buy some speakers but he advised us to buy something else which turned out to be perfect for us. Customer service at it's best!
8 juni 2026
Antwoord van Richer Sounds - Liverpool
Thank you for your 5 star review!
The staff's in Liverpool branch are…
The staff's in Liverpool branch are very helpful and knowledgeable about the product they are selling. Transaction went well and has been delivered at the said scheduled time.
8 juni 2026
Antwoord van Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
Great staff at Richer Sounds.
Big thanks to all the staff at Richer Sounds in Liverpool. They all know there stuff. Great price plus 6 years warranty.
Shout out to Justin. Thanks mate. We'll be back to finish off the sonos system.
30 mei 2026
Antwoord van Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Antwoord van Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Great knowledge
The service offered is always exceptional with levels of product knowledge beyond the normal. My only negative point is the lack of stock held at stores
6 juni 2026
Antwoord van Richer Sounds - Liverpool
Thanks for taking the time to leave us your review and for the positive feedback about the team, which is always great to read.
I’m sorry we didn’t have everything available in-store on this occasion however, providing we do have stock in our warehouse we can always have deliveries to any branch or direct to customers door the very next day, but I appreciate if you wanted to take away that day this would be frustrating for you.
Thanks again for the feedback.
The Richer Sounds team
I wanted a new t v founder one that I…
I wanted a new t v founder one that I liked rang up staff were fantastic service was exceptional and delivery was on time. Cannot complain about anything as riches. Sounds, as you as usual, has done a fantastic job. Thank you.
6 juni 2026
Antwoord van Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
The staff are beyond good
The staff are beyond good. You should be very proud of them and use them as the bar to set, top draw!
5 juni 2026
Antwoord van Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The usual friendly advice and an…
The usual friendly advice and an excellent buy - what I've always experienced from Richer Sounds Liverpool.
5 juni 2026
Antwoord van Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Friendly welcome and the advice I got…
Friendly welcome and the advice I got was spot on. Will definitely go again
3 juni 2026
Antwoord van Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
Antwoord van Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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