Richer Sounds - Newcastle Reviews 

Great customer service and very amenable staff.
Takes a good while to get through to speak to someone but once you do, they couldn't be more helpful.

Excellent store and very satisfied with my product, however sales staff at the shop were not very engaging throughout the sale. However a big shout out for Euan who was exceptional messaging info and details to me.

Excellent deal from the Newcastle branch,did a price match no bother, have had emails to keep me updated and the delivery team excellent tracking app and phone calls from the driver well pleased thanks.

Very attentive service from Euan - over two purchases and one possible repair issue (which was resolve) has given excellent advice and service promptly. Prompt delivery.

Just popped in for some speaker cables and advice. As usual you always get a warm welcome and lots of friendly chat from the guys working there. Got what I needed at a great price and also advice as to where to get my record player serviced.
Brilliant customer service as always. This store is always 5stars

Dealt with Richer Sounds some 12 years ago & was pleasantly surprised that they still had my details on file when I ordered a new CD player recently . Courteous service in successfully trying out a CD that my old Denon player could not read on a Marantz unit .
The new Marantz player arrived on time . The packaging was substantial & kept the unit in excellent condition .Well Done

Great service from Euan in your Newcastle store. Very competitive price as well, also delivery right on time.

We purchased a new turntable and cd player from your Newcastle store over the telephone and cannot speak highly enough of the young man we spoke to.
He was friendly, professional, and answered all our questions - nothing was too much trouble for him (even though at the time of purchase he had only been there a week!)
We highly recommend Richer Sounds Newcastle and will definitely be using them for future purchases.

A faultless order by phone after chatting to a human advisor. Delivery took place within 2 days of ordering a TV.

If all companies were like richer sounds, life would be easier and friendlier. I bought a new amp and speakers and had some issues with the people who made the amp. I contacted Richer sounds after the manufacturer decided didn’t help ,they troubleshoot with emails, and when I still couldn’t resolve it and explained I was disabled and that it would be tricky to bring large floorstanding speakers in , they actually came out, double-checked my connections and now it sounds beautiful. They were able to tell me in two minutes something the manufacturers didn’t.
So, you get the best price, long guarantee and customer service who not only know what they are doing but really do help. I’ve been buying equipment from Richer sounds for years and will continue to do so. Thank you very much Newcastle store.

Nice cosy little store, staff don't try to up sell or force themselves onto you to make a sale and a good range of products to browse.

very friendly and knowledgeable staff, no pushy sales just good advice.Left shop with info we needed to decide on product subsequently purchasing by phone on the same day

Great in store knowledge (Dale, store manager), very helpful recommendation, fantastic product range and very efficient home delivery.

I dealt with the staff at the Newcastle branch when I bought my new speakers and I couldn’t fault them. There was an issue with delivery which they sorted out very quickly to my benefit, thank you.

Very helpful at their Newcastle store when I was selecting a pair of floor standing speakers. They set up 3 different pairs to listen to, and organised their delivery, which arrived less than 48 hours later. Many many thanks to Callum, who was so patient, cheers Callum!

Having done some initial research online I went into the Newcastle store looking for further guidance and advise on an entry level turntable/amp/speaker set up.
3 members of staff were present, one of whom immediately introduced himself and listened to my inquiry/requirements/limitations.
Over the following 45 minutes various options were discussed and a couple set up in the demonstration room.
I left with an order placed and advise as to how to set it up once delivered.
Having had the pleasure of listening to the equipment for a week now I am a very satisfied customer.

Excellent communication, fast delivery

EXCELLENT PRODUCTS & EXCELLENT SERVICE FROM ALL OF THE STAFF AT RICHER SOUNDS NEWCASTLE

Great and friendly service as always.
Ewan gave me as much time as I needed answering all my technical questions and gave me a follow up call to advise on connections.
Thanks again.

Keep sending me this experience form that I have filled in!