I always look at a variety of website based reviews to decide what I require when looking for a new TV. This gives me a greater choice of supplier that can meet my requirements. Of course price, reput... Toon meer
Bedrijf heeft geantwoord
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Great advice and customer service. Bought a Naim Muso Gen 2 from Newcastle - staff knowledgeable and helpful. Took time to set some different options up so I could hear them. Product quickley de... Toon meer
Bedrijf heeft geantwoord
Very helpful over several days working out what the problem was with my Technics audio system. Also good advice which amp to buy. No hard sell techniques. Happy to answer various questions relating to... Toon meer
Bedrijf heeft geantwoord
Excellent advice given in a professional and friendly way. No pressure to upsell and Colin was more concerned with what we wanted/needed. Will definitely be using Richer Sounds for any future needs.
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
94-96 Clayton Street, NE1 5PG, Newcastle, Verenigd Koninkrijk
- 0333 900 0032
4,9
Uitstekend
2K reviews
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Keep sending me this experience form…
Keep sending me this experience form that I have filled in!
10 april 2026
Antwoord van Richer Sounds - Newcastle
Thank you for your review, although I’m genuinely sorry for the frustration caused by receiving the same feedback request more than once, which is understandably annoying. Our Trustpilot invitations are triggered automatically from our emailed receipts, so we’ve raised this with them to investigate why multiple invites were sent.
Having since spoken to you directly I’m pleased we were able to get everything resolved, of course if you do receive any further duplicates, please drop us a quick email and we’ll take it up with Trustpilot straight away.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Always shop at richersounds
Always shop at richersounds, 30 years a customer 👍
Excellent service from Euan and the newcastle crew.
28 maart 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
Brilliant from start to finish…
Richer Sounds Newcastle were brilliant from start to finish. I’d been in the market for a new OLED TV for months, and patiently waited until the model I wanted dropped in price. As promised, RS then beat that price and offered a better warranty, all without fuss over email. The TV was then delivered the very next day at no extra cost. A pleasure to deal with - would highly recommend.
9 april 2026
Antwoord van Richer Sounds - Newcastle
Thanks for your kind review, we look forward to your next visit.
Best in town or anywhere else.
Good value. Excellent tv. Delivered quickly. The customer service is 2nd to none. Love the 6 year guarantee. I would highly recommend this company. I wouldn't buy from anywhere else now. It's the quality and that's so hard to find these days. Love them.
6 april 2026
Antwoord van Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
Fantastic service
Excellent service at Richer Sounds Newcastle. I had decided to upgrade my cd player, headphones, and possibly purchase a turntable too. After a bit of online research, I went into the shop for a chat. The staff were extremely helpful and knowledgeable and took their time to explain everything and answer my questions. It is also very useful that they have a room where you can try the equipment you are considering to make sure the sound is right for you. After a couple of visits I left with my new purchases and I am thrilled. Top marks for service and choice. I would highly recommend.
7 april 2026
Antwoord van Richer Sounds - Newcastle
Thank you for your 5 star review!
An asset to the high Street
Non judgmental in regards to my lack of tech knowledge. HONEST, GREAT VALUE..an asset to the high Street. Staff are attentive and professional.
7 april 2026
Antwoord van Richer Sounds - Newcastle
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Outstanding customer service.
6 april 2026
Antwoord van Richer Sounds - Newcastle
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent staff
Excellent staff. Helpful and knowledgeable. Turntable recommendation is brilliant and really easy to use. Will definitely be back for more equipment in the future
6 april 2026
Antwoord van Richer Sounds - Newcastle
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very knowledgeable and helpful and I…
Very knowledgeable and helpful and I got a perfect system, Richer Sounds will be my go to for audio visual equipment.
4 april 2026
Antwoord van Richer Sounds - Newcastle
Thanks for your great feedback and for supporting local business.
Richer sounds richer experience
Richer sounds were recommended to me by my father in law, who’s been a customer for years.
I ordered yesterday for click and collect. I received a phone call this morning to say it was ready. The guy was super helpful and helped get the tv in the car, taking extreme care.
My wife found the same tv at a different retailer and they kept there beat promise.
Tv ordered and collected from Newcastle. Whilst waiting I didn’t realise the range of appliances they sold.
Will 100% be a returning customer for tech needs.
9 april 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Newcastle
Thanks for your feedback, great to read you were happy with our service.
The staff were friendly and helpful
The staff were friendly and helpful. As well as this, they were knowledgeable. They replied to my email questions promptly and with useful and helpful advice.
2 april 2026
Antwoord van Richer Sounds - Newcastle
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
First Class Service
Bought a number of products form Richer Sounds Newcastle recently and their customer service is second to none. Providing me with excellent advice and technical knowledge.
31 maart 2026
Antwoord van Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The staff are friendly and helpful.
As I walk in the store, they were helpful and freindly. As I bought my item. I would shop there again, as I prefer to look around at their products as well as buying.
27 maart 2026
Antwoord van Richer Sounds - Newcastle
Thanks for your kind review, we look forward to your next visit.
Brilliant experience
As I have found every time I need to purchase a new TV , this is my 5th TV from the Newcastle store, the customer service & advice was excellent. The gentleman who served me was extremely helpful & he even carried the TV to my car & put it in the car for me.
SUPERB Service
30 maart 2026
Antwoord van Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
We were made to feel special from the…
We were made to feel special from the moment we walked into the store.The fact that we wanted a small tv (32”) didn’t change Colin’s manner towards us (as it had in John Lewis - the salesman didn’t want to know)Colin understood what we needed.He was very knowledgeable and but realising he had two technophobes, he kept things simple for us! He came out to install the tv and soundbar for us and was really friendly and approachable. In fact we have found all the staff to be very helpful as we have had to call the store on two further occasions for advice, and cannot fault any staff member.
23 maart 2026
Antwoord van Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
Really good store and staff are very…
Really good store and staff are very professional and any issues you might have or problems with anything ordered and there team are fast to respond I would recommend Richer Sounds to anyone wanting anything audio and the fact the team really care matters alot to me not like other places where they take your money and you get told loads of crap my personal experience with the team at the store was very good and Its my go to place for any audio equipment and TV's 😎
30 maart 2026
Antwoord van Richer Sounds - Newcastle
Thanks for your feedback, great to read you were happy with our service.
Faultless Installation.
The instore discussion on which tv to buy, was very good. Price/warranty better than elsewhere. The installer at our home was slick and efficient. A very tidy faultless installation. Configured exactly to our requirements. Not a sub-contracted installation; own Richer S staff. Instructions on use were complex - but that's because of the technology - and us. Richer S deserves the Which? accolades.
4 april 2026
Antwoord van Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Antwoord van Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Replacement
Had a faulty tv under g/tee ,tried to fix ,couldn’t,gave me £160 towards new tv.got me new one ,im over the moon.they are good.
27 maart 2026
Antwoord van Richer Sounds - Newcastle
Thank you for your 5 star review!
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