Richer Sounds - Norwich Reviews 

Roger was extremely helpful in setting up a demonstration of a Fosi V3 amplifier which I then purchased.
Also, Isobel the new trainee, was very engaging and interested in what I was purchasing and why

Great customer service with really well priced products

I used to use Richer sounds in Cambridge, they are a fantastic, knowledgeable and helpful team, now I moved so bought my new purchase from the Norwich branch, again really nice to deal with, a really good knowledge of the product and very helpful, I will definitely be shopping there again.

I was greeted with a smile and thanks from Isobel for coming to Richer Sounds. I had come for a Click and Collect which was a concern as I had back trouble and carrying the speakers would prove difficult. She found the speakers and with her help we managed to fit them into my bag. I then needed an explanation about banana plugs and how to use them in the speakers and my Denon. She was clear with her response. Jon then came down to make up the wiring I would need for the speakers. All this time I was able to sit and take he pressure off my 76 year old back! Transactions complete, after a chat with Roger, Jon could see I would be struggling to carry the goods to the bus stop and he very kindly carried the bag during the 5 minute walk to the Park & Ride bus stop. I sent a "thank you" direct to the shop next day. This was clear and concise service explaining what I needed and then above and beyond with the help from Jon. An excellent crew.

I purchased an LG TV and was assured that a 6 yr warranty was included. I have nothing in writing to confirm the warranty is in force.

Great service from the Norwich branch when purchasing a LG G6 tv & LG soundbar deal.
Matt was very friendly & very knowledgeable answering all my questions.
Made a lovely change to find a shop like this unlike the bigger stores out there.
Thanks again and loving the setup we got.

Very knowledgeable people at the Norwich store,spent a fair bit of cash there lately. Nothing seems to be to much trouble. Was convinced to spend less cash than was necessary. Got exactly what I needed.

My experience with Richer Sounds, Norwich was all I expected. I had previously dealt with your branch in Southampton and had wonderful service, so I knew I was in good hands when I wanted to purchase a new tv. Wonderful service, very thoughtful delivery and installation. Thank you.

Staff were very helpful and it was a great experience

Extremely helpful staff, competitive prices & good delivery service, what more do we want.

Company that cares, and does what it says

Richer sounds are brilliant I had no problem exchanging my system the staff are fantastic this is the only place for me to buy hifi I would not enywhere else

Customer service excellence
Product sold with benefit of return within 14 days of I didn’t like it.

Absolute top-tier customer service from start to finish! I visited the Norwich store (21 St Giles Street) while putting together my audio setup (Mission 778X and DALI SONIK 5), and the team was incredibly knowledgeable, patient, and professional.

They really know their stuff and helped me make the right choices without any pressure. The whole buying process was smooth, friendly, and efficient. If you are looking for genuine Hi-Fi expertise and the best customer care in Norwich, this is hands down the place to go. Fully deserved 5 stars!

Very helpful and good price

I've been a Richer Sounds customer for many many years. The price level is very competitive and the service straightforward and always honest.

For this purchase we used a click and collect at the Norwich branch. The collection took less than a minute from arrival, ID check and assistance to my car. Hassle free as always!

Careful and good advice given by staff as always. Product has proved excellent in real use and good value.

Good advice, product knowledge, an impressive demonstration suite and good service. The delivery was quick and as advertised too.

Matt was very helpful annd offered a super deal on my LG tv with next day free delivery. Tv arrived as promised. Very pleased.