Richer Sounds - Norwich Reviews 

Excellent customer service. I would recommend and will use in the future.

Easy ordering and collection process, coupled with great staff

Knowledgable and helpful staff and a very decent selection of choices.
Installation chap , Daniel, was the icing on the cake setting everything up for this ‘Luddite.’
Because of past experiences, it is why I will always return rather than go to Curry’s etc.

Helpful staff, in as much as providing the equipment
to suit my needs.

Fast delivery Good packaging
Helpful staff member when order was placed.

Had a good experience with you, got a nice new lg oled 55 inch. Thanks for the advice . Andy

Always a pleasure to buy from Richer Sounds; good stock levels, good advice and they try their best to be lowest price.
Buying from them since 1985.

Very helpful, I had a slight issues with my existing equipment which they helped me with.

Solid advice, freindly professional approach, excellent warrenty

Excellent deal on Nebula X1. Very friendly staff when I picked it up at Norwich branch. The whole buying experience from enquiries before purchase to follow up after was first class. I chose Richer Sounds for the 6 year guarantee but came away feeling incredibly well looked after.

I received excellent advice and help. The RS technician went to great lengths to deal with my soundbar problem.

Great customer service and expertise at this Branch particularly by Seb and Roger who immediately investigated operation faults on a combi deck / cd player I had ordered.
Agreed to send it back and offered to reorder replacement , provide refund or look at other options . Selected a different deck and cd player Seb specified , delivered and up and running great . Excellent customer service and great advice .

Advise. The customers best friend.
Went into the shop today just purely for a chat and set up advise.
This shop is great and the manager “Tony” knows his stuff always happy to help and give actual shown experience.
Thanks again gang.

Good service. Next day delivery brilliant

I somehow disconnected my Wiim mini and struggled to reconnect it. Seb at Richer Sounds, Norwich was able to talk me through the process over the phone. I’m not tech savvy but he was able to very patiently talk me through the processes while simultaneously working through the fault finding info and limited info I was able to give him.

Huge thanks Seb and Richer Sounds Norwich! I'm thinking of getting a higher quality amplifier to fully appreciate the quality of the fabulous Dali speakers I got from you guys a few years ago, so will definitely be coming to you for that.

Truly the best customer service experience I’ve ever had.
My request was promptly dealt with by telephone. Roger was incredibly helpful and friendly.

Came in to replace our amplifier (bought from Richer Sounds about 25 years ago!). Great service, as ever. Salesman was very knowledgeable and spent time working out what we really needed. First recommendations he made were at lower end of our price range. Didn’t feel like there was a hard sell. We ended up buying more than we’d anticipated but not under pressure; just bought into his enthusiasm and knowledge of each unit. Slight problem with speaker cable but it was resolved without any issues and everyone was apologetic.

I ordered a TV online for collection in the Norwich store, but after making the payment I realised that there was a better model for not too much more money, that I preferred. The Norwich store (Jon) was extremely helpful with sorting this out for me & within 24 hours my TV was ready for collection. I've always found Richer Sounds staff extremely helpful whenever I've used them

Richer Sounds are as good as they say they are. We needed help with a speaker bought some time ago and they sorted us out without hesitation or charge. Excellent.