Richer Sounds - Norwich Reviews 

2.060
TrustScore 5 uit 5

4,9

21 St Giles Street, NR2 1JL Norwich, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Knowledgable and helpful staff and a very decent selection of choices. Installation chap , Daniel, was the icing on the cake setting everything up for this ‘Luddite.’ Because of past experiences, it... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent deal on Nebula X1. Very friendly staff when I picked it up at Norwich branch. The whole buying experience from enquiries before purchase to follow up after was first class. I chose Richer So... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Came in to replace our amplifier (bought from Richer Sounds about 25 years ago!). Great service, as ever. Salesman was very knowledgeable and spent time working out what we really needed. First recomm... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Purchased a pair of Wharfedale speakers efficient knowledgeable staff. Order arrived 2 days later. We were unable to set our system up, Tony from Norwich branch came round was extremely personable wit... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 21 St Giles Street, NR2 1JL, Norwich, Verenigd Koninkrijk

  • 0333 900 0046

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(2.060)

25.159 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Purchased a pair of Wharfedale speakers…

Purchased a pair of Wharfedale speakers efficient knowledgeable staff. Order arrived 2 days later. We were unable to set our system up, Tony from Norwich branch came round was extremely personable with expert knowledge & in a few minutes sorted our system. Have used various Richer Sounds shops would always recommend.

20 juli 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 4 van de 5 sterren

Excellent

Excellent, efficient service over the phone by the team in Norwich. Thankyou.

20 juli 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thank you for taking the time to leave us a review, which was a joy to read. We hope to be able to earn that 5th star next time!

The Customer Experience team

Beoordeeld met 5 van de 5 sterren

Tony was so helpful and informative it…

Tony was so helpful and informative it was a genuine pleasure buying from him, his knowledge was impressive

19 juli 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

The branch manager was very…

The branch manager was very knowledgeable and helpful

19 juli 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Knowledgeable sales staff

Knowledgeable sales staff helped me to choose the TV that best met my needs, and when the TV arrived I had some technical questions about the set up these were resolved over the phone on the first call.

16 juli 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Klipsch Sound bar

Having tried a JBL sound bar purchased previously from Richer Sounds, I needed something with a little more punch and bass. I was guided towards the Klipsch 100 and I was not disappointed!
Fantastic sound bar, crystal clear with adequate bass for my needs.
Richer Sounds have a fantastic choice and their staff are always helpful. Highly recommended.

15 juli 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

I have dealt with the Norwich branch…

I have dealt with the Norwich branch for quite a long time. Tony the manager is my usual contact and my feedback is applicable to all his staff. I have no need to look elsewhere. All that matters to me I find at Richer sounds in Norwich,
Tony is very knowledgeable, pleasant, helpful and a person I can trust. I know too that the price charged can not be beaten. Qualities that matter to many and are not easy to find

23 juni 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

They listened to what I was asking for…

They listened to what I was asking for and were very helpful. They offered several items, of various prices, and were happy to demonstrate them. The item I chose was delivered two days later and is performing well.

15 juli 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

The staff were very friendly and…

The staff were very friendly and helpful, as always. I went in looking for the price of a new tv coz i broke my stand, and found out that I could get a new stand instead, so i got one. Stand is great, very easy to assemble , delivery was fast

14 juli 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Good customer service

Good customer service, prompt, efficient and courteous.

13 juli 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Good price and great instore service

Good price and great instore service. Hoping our new TV will last (almost ) as long as its predecessor. Hopefully the included six year warranty will never be needed.

12 juli 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

So good to be dealing with a Coop!

So good to be dealing with what is in effect a coop. Always first in my buying thoughts!

13 juli 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Value for money

Value for money. very pleased with my purchase of a fosi audio ZP3.

13 juli 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Great company

Great service from start to finish, would definitely recommend, staff friendly and very helpful

11 juli 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

arrived and within ten minutes my…

arrived and within ten minutes my Cambridge Audio exn was ordered and arrive the very next day, as usual staff were very friendly helpful and knowledgeable all in all great experience

9 juli 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

I have been purchasing hifi products…

I have been purchasing hifi products from Richer Sounds since Julian opened the first store at London Bridge and have always been a satisfied customer. In recent years, I have found the staff at the Norwich branch to be very helpful and knowledgeable.

9 juli 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 4 van de 5 sterren

Poor sales?

Poor sales?

5 juli 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thank you for leaving us a review, I understand from speaking to the branch manager that they have since been in touch to discuss what went wrong during your experience. Of course should you need any further help please do get in touch via..

seniorcomplaintsteam@richersounds.com

The Customer Experience team

Beoordeeld met 4 van de 5 sterren

Very helpful on the phone and always…

Very helpful on the phone and always good on price.

4 juli 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thank you for your kind comments, we look forwarding to seeing you again and hopefully next time attaining a full five star rating!

The Customer Experience team

Beoordeeld met 5 van de 5 sterren

Tv and mount in stock

Tv and mount in stock, matched John Lewis price and beat them with 6 year warranty.

3 juli 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

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