Richer Sounds - Norwich Reviews 

2.064
TrustScore 5 uit 5

4,9

21 St Giles Street, NR2 1JL Norwich, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The offer i received for the Samsung TV was very competitive plus receiving a free Soundbar clinched it. The sales person (Roger?) was very helpful and knowledgeable. The technician who set up the T... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Knowledgable and helpful staff and a very decent selection of choices. Installation chap , Daniel, was the icing on the cake setting everything up for this ‘Luddite.’ Because of past experiences, it... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent deal on Nebula X1. Very friendly staff when I picked it up at Norwich branch. The whole buying experience from enquiries before purchase to follow up after was first class. I chose Richer So... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Came in to replace our amplifier (bought from Richer Sounds about 25 years ago!). Great service, as ever. Salesman was very knowledgeable and spent time working out what we really needed. First recomm... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 21 St Giles Street, NR2 1JL, Norwich, Verenigd Koninkrijk

  • 0333 900 0046

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(2.064)

23.798 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

LG TV

Really good service & advise. Will alway use this shop for television

14 februari 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Great Experience at the Norwich Store

Great service from Matthew in the Norwich Store, great quality products and expert knowledge - very happy with my purchase!

14 februari 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Top service, great price

Great service from the Norwich store; got exactly what I wanted - Pure CD DAB radio - at a killer price. Got it delivered quickly too. My first choice!

13 februari 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Thanks Matt

Matt was really informative and helpful, both in the shop and at my house.

13 februari 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 4 van de 5 sterren

Mission 778x

Purchased Monitor Audio Speakers with Mission 778x and Mission 778 CDT,,very fast delivery next day, helpful and accomodating in store
My only gripe is i cant connect blu ray via optical to amp for audio i just get a buzzing sound,i thought/presumed with all the connections provided this would of been possible to go through amp and speakers
As for sound Awesome and very happy

19 februari 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for the kind feedback and positive words about the store, which I will of course pass on. I'm sorry however that you have been having some technical issues and will ask the branch to follow up and help you resolve these..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Second Tv I’ve bought from here.

Second Tv I’ve bought from here.
It was the 6 year guarantee that sold me on the first purchase. You may have consumer rights to fall back on when purchasing elsewhere but who needs that faff!
That first TV had an lcd fault after about 8 years of use so I wanted a new one. After looking around I’d settled on two. Went to richer sounds and the staff were super knowledgable and helped me pick the best of the two. I’m super happy with the new TV and can’t fault the service. Independent trustworthy local business. Highly recommended.

13 februari 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Great help in store

Great help in store, iam a 70 year old , who used like listening to vinyl when I was young, not understanding the concept of deck speaker and amplifier, the help I got in store was really helpful.

9 februari 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Extension

Very informative sales person

11 februari 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Very helpful and informative service.

The straightforward ‘no pressure’ advice before recommending and selling me a replacement for my mini hifi system, was not only helpful but very informative. The willingness of the Norwich manager, Tony, to arrange a demonstration was greatly appreciated. The next day delivery of the new equipment not held in the shop, was also very impressive!

9 februari 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

I wanted a new Freeview TV recorder

I wanted a new Freeview TV recorder. They recommended the Manhattan and I opted for the 1Tb.
Connected and all working well. I like the fact that the standby and working lights are clearly visible on the front of the machine. So far, very pleased with the purchase though I have not tried all of its options yet.

29 januari 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Good in store advice

Good in store advice, quick efficient delivery and great product.

7 februari 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Shopped many years with them

Shopped with Richer Sounds for many years. Always get good service and a competitive price. Always go the extra to give a personal service.

7 februari 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

New toy

Great experience with brilliant help from Roger. Knowledgeable guy. Goods arrived super quick . Bought on Saturday,arrived Monday. Very happy with my purchase of Turntable and Active speakers.

7 februari 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

Instore advice beats hours of browsing …

We went in browsing for a WiFi speaker for the house not intending to make a purchase on the day but we were so impressed with the advice, knowledge and sound of our chosen speaker that we were happy to make our purchase without going away and thinking about it further. You could spend hours browsing online reviews, nothing beats the personal touch from tried and trusted Richer Sounds

6 februari 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Used their website/deal request form to…

Used their website/deal request form to describe what I wanted and they came back really quickly with good deal offering what I wanted. Equipment delivered within 3 days and installation also quick. Whole experience fantastic. Esp pleased to have a UK manufactured TV! Hadn't realised we made one 😍

2 februari 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

Best advice in language we understand. …

Roger accurately and quickly understood
what we wanted and put together a great system. He didn’t blind us with the science of it all.
We have bought kit from Richer before, had good service and advice, and that’s why we used them again.
Thanks Roger

3 februari 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

Fantastic Customer Service

Ordered a new TV in the Norwich store which was delivered a few days later. Unfortunately it was faulty and Seb at Richer Sounds was so helpful in getting a replacement within 2 days. Fantastic customer service. Thank you Seb and everyone else in the Norwich store.

2 februari 2026
Review zonder uitnodiging
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Made a phone order. Staff member was really helpful in advising on the best equipment and price.

30 januari 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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